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Obtaining Technical Support on the Central Admin Server, Return value

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5.17.3 Obtaining Technical Support on the Central Admin Server If any problems occur when setting up or using central admin, technical support information on the Central Admin Server can be collected to help determine the cause of the problem. To obtain technical support information, execute "AmInvestigate.exe" in the command prompt on the computer installed with the Central Admin Server software. When obtaining technical support, the Central Admin Sever is in a temporarily suspended state. Do not try to obtain technical support unless requested by your FUJITSU scanner dealer, or a problem occurs. z Command storage location Under the [\AmManager\Bin] folder in the installation folder of the Central Admin Server software z Command executable format AmInvestigate.exe -d OutputFolder [-p EncryptedPassword] [-v] The character string shown in italics is variable. To show the status of the process, specify -v. z Return value z0 Succeeded z other than 0 Failed The information is output to the specific output folder for each type. If an encrypted password is specified, the technical support information is encrypted. 294

Section	Page
fi-6010N Network Scanner Operator's Guide	1
Contents	3
Copyright	19
Introduction	25
Manuals	25
Regulatory Information	26
Trademarks	28
Notice of Liability	30
Safety Precautions	32
Chapter 1 Scanner Overview	39
1.1 Scanner Features	40
Basic uses for scanned documents	40
Configure and manage with ease	41
Advanced security measures	41
1.2 Part Names and Functions	42
1.2.1 External Parts	42
1.2.2 Internal Parts	44
1.3 User Types and Operations	45
1.4 System Requirements	50
1.4.1 Requirements for Admin Tool	50
Software (English Versions)	50
Hardware	50
1.4.2 Requirements for Central Admin Console	51
Software (English Versions)	51
Hardware	51
1.4.3 Requirements for Central Admin Server	52
Software (English Versions)	52
Hardware	52
1.4.4 Requirements for Related Servers	53
LDAP Server	55
SMTP Server	55
File Server	55
SharePoint Server	55
FTP Server	55
Print Server	56
DNS Server	56
WINS Server	56
DHCP Server	56
NTP Server	56
Fax Server	56
1.4.5 Network Requirements	57
1.4.6 Scanner Requirements for iScanner Central Admin	57
1.4.7 Port Number List	58
Chapter 2 Basic Scanner Operations	61
2.1 Turning the Power On/Off	62
Turning the Power On	62
Turning the Power Off	63
2.2 Using the Scanner Buttons	64
2.2.1 Using the Startup Button	64
2.2.2 Using the Top Cover [SCAN] Button	65
2.3 Using the LCD Touch Panel	66
2.4 Using the Keyboard	67
2.4.1 Using the Keyboard: Administrator	67
2.4.2 Using the Keyboard: Regular Users	68
Chapter 3 Administrator Operations (Overview)	69
3.1 Operating and Managing Scanners	70
3.2 Required Scanner Function Settings	71
Chapter 4 Administrator Operations (Touch Panel and Admin Tool)	75
4.1 Administrator Screens via the Touch Panel	76
4.2 Administrator Screens via the Admin Tool	78
4.3 iScanner Administrator Login: via the Touch Panel	80
4.4 Setting up for Administrator Access via the Admin Tool	82
4.4.1 Checking the Internet Explorer Cache Settings	82
4.4.2 Setting the Internet Explorer Trusted Sites	83
4.4.3 Installing the Admin Tool	85
4.4.4 Uninstalling the Admin Tool	90
4.5 iScanner Administrator Login: via the Admin Tool	91
4.6 Using the System Settings Menus	94
4.6.1 Calibrating the Touch Panel	94
4.6.2 Setting the Scanner Name	97
4.6.3 Setting the Language	100
4.6.4 Setting the Region/Timezone	101
4.6.5 Setting the Date/Time	102
4.6.6 Setting the Time to Standby Mode	104
4.6.7 Setting the Login Method	106
4.6.8 Changing the Admin Password	109
4.6.9 Setting a File Name Format for When Saving Scanned Data	110
4.6.10 Setting a File Name Format for When Attaching Scanned Data to e-Mail	114
4.6.11 Setting the Multifeed Detection Method	116
4.6.12 Setting Scanning Performance	119
Offset Settings	120
Length Magnification Setting	120
4.6.13 Setting General Scanner Settings	121
4.6.14 Managing Certificates	122
Importing a Certificate File	122
Deleting a Certificate File	123
4.7 Using the Network Settings Menus	124
4.7.1 Giving the Scanner an IP Address	124
4.7.2 Setting the Admin Network	126
4.7.3 Setting a Central Admin Server	128
4.7.4 Setting the DNS Server	131
4.7.5 Setting the WINS Server	133
4.7.6 Setting the NTP Server	134
4.7.7 Setting the Proxy Server	136
4.7.8 Setting the Login LDAP Server	138
LDAP Search Target	142
4.7.9 Setting the e-Mail LDAP Server	146
4.7.10 Setting the LDAP Search Parameters	149
4.7.11 Setting the e-Mail Server (SMTP Server)	154
4.7.12 Setting the Fax Server	156
4.7.13 Setting the Network Printers	157
Checking the Printer Drivers	158
Setting the Printer Properties	159
Registering a Network Printer (Network Tree)	162
Registering a Network Printer (Network Path)	165
Renaming a Network Printer	167
Removing a Network Printer	168
Viewing the Printer Details	169
4.7.14 Setting the Network Folders	170
Registering a Network Folder (Network Tree)	171
Registering a Network Folder (Network Path)	174
Registering a Network Folder (FTP Path)	176
Renaming a Network Folder	179
Removing a Network Folder	181
Viewing the Network Folder Details	182
4.7.15 Setting the SharePoint Folders	183
Renaming a SharePoint Folder (Display Name)	185
Removing a SharePoint Folder	186
4.7.16 Setting the Destination for Alert Notifications	187
4.7.17 Checking the Network Connection with a Ping Test	188
4.7.18 Checking the Network Operating Status	190
Checking the Network Status	190
Setting the Link Speed/Duplex Mode	191
4.8 Using the Device Status Menus	192
4.8.1 Viewing the System Status	192
4.8.2 Viewing the Status of Installed Options	193
4.8.3 Viewing the Usage Status	194
Viewing the Status of Consumable Parts	194
Resetting the Usage Counter	195
4.8.4 Viewing the Add-in Status	196
4.9 Using the Operation Logs Menus	197
4.9.1 Managing the User Log	197
Viewing the User Log Details	197
Downloading the User Logs in CSV Format	199
Clearing the User Logs	199
4.9.2 Managing the System Log	200
Viewing the System Log Details	200
Downloading the System Log in CSV Format	202
Clearing the System Log	202
4.10 Using the Maintenance Menus	203
4.10.1 Maintaining the User Data Store	203
Backing up the User Data Store	205
Restoring the User Data Store	207
Clearing the User Data Store	208
4.10.2 Maintaining the System Settings	209
Downloading the System Settings in CSV Format	209
Backing up System Settings	210
Restoring System Settings	211
Resetting Factory Defaults	212
4.10.3 Updating the Scanner's System Software	213
4.10.4 Installing/Uninstalling an Add-in Module	215
Installing an Add-in Module	215
Uninstalling an Add-in Module	216
4.10.5 Setting the Information Output Level	217
4.10.6 Obtaining Technical Support	218
4.11 Setting Job Features	219
4.11.1 Job Setting Quick User Guide	221
4.11.2 Setting a Job Sequence	223
Adding a job sequence	223
Cloning a job sequence	235
Editing a job sequence	235
Deleting a job sequence	236
Filtering job sequences	236
Filtering the LDAP List	237
4.11.3 Setting a Job Menu	241
Adding a job menu	241
Cloning a job menu	246
Editing a job menu	246
Deleting a job menu	247
Viewing the detailed settings for a job menu	247
4.11.4 Setting a Job Group	248
Adding a job group	248
Editing a job group	253
Deleting a job group	253
Viewing the detailed settings for a job group	254
Assigning job menus to users not included in a job group	254
Filtering the LDAP List	256
Chapter 5 Administrator Operations (Central Admin Console)	261
5.1 Function List	262
5.2 Using Central Admin Console Window	265
5.3 Central Admin Console Quick Guide	267
5.4 Pre-settings for Using Central Admin Console	269
5.4.1 Installing the Central Admin Server Software	269
Importing the Certificate	273
5.4.2 Installing the Central Admin Console	274
5.4.3 Setting up a Firewall for the Central Admin Server	277
5.4.4 Configuring the Scanner Settings for Central Admin Management	277
5.4.5 Uninstalling the Central Admin Server Software/Console	278
Uninstalling the Central Admin Server Software	278
Uninstalling the Central Admin Console	278
5.5 Central Admin Server Login: via the Central Admin Console	279
5.6 Setting the Central Admin Server	282
[Change Administrator Password] button	283
[User Roaming Data (Select & Clear)] button	283
Scanner Registration	284
Network Connection	284
Screen Settings	285
LDAP Server	285
SharePoint Server Connection Settings	288
Software Update Time-Period Restrictions	289
Operation Monitoring	290
Error Notification Settings	290
Data Import/Export	290
Log Retention	290
Audit Log Settings	291
[OK] button	291
[Cancel] button	291
5.7 Setting Scanner Configuration	292
[Import Config] button	295
[Export Config] button	296
Filter Conditions	296
[New] button	297
[Clone] button	298
[Edit] button	298
[Delete] button	298
[Select All] button	298
[Deselect All] button	298
Scanner information list	299
5.8 Monitoring and Maintaining the iScanner Network	301
iScanner Network	301
iScanner Updates	302
iScanner Events	303
5.9 Updating the System	304
Registered System Update	304
Upload & Release a New System Update	304
[Back] button	305
5.10 Installing an Add-in	306
Add-in Groups	306
Registered Add-in Module	306
Upload & Release a New Add-in	307
[Back] button	308
5.11 Updating the Scanner System Settings	309
Settings Groups	309
Registered Scanner Settings	310
Upload & Release a New Set of Scanner Settings	310
[Back] button	312
5.12 Setting the Job Mode	313
Registered Job Mode Settings	313
Create & Release a New Set of Job Mode Settings	314
[Back] button	315
5.13 Viewing the Update Status Lists	316
Filter Conditions	316
[Call Now] button	317
[Clear Update Failures] button	317
[Select All] button	317
[Deselect All] button	317
Scanner list	317
[Back] button	318
5.14 Viewing the Scanners Operating Status	319
Scanner Operating Status	320
Filter Conditions	321
[Clear All Errors] Button	321
5.15 Viewing Event Log	322
[Download] button	322
[Clear Log] button	322
Filter Conditions	322
Event Log	323
5.16 Collecting and Exporting Audit Logs	324
5.16.1 Collecting Audit Logs	325
5.16.2 Exporting Audit Logs	325
5.16.3 File Format of Audit Logs	327
5.17 Maintaining Central Admin Settings	329
5.17.1 Backing Up Central Admin Settings	329
5.17.2 Restoring Central Admin Settings	331
5.17.3 Obtaining Technical Support on the Central Admin Server	332
5.17.4 Migrating Data to an Updated Version of the Central Admin Server Software	333
Chapter 6 Regular User Operations	335
6.1 Loading Documents	336
6.1.1 How to Load Documents	336
6.1.2 Loading Documents Using a Carrier Sheet	339
6.2 Using Touch Panel Screens: Regular User	342
6.2.1 Common Buttons and Indicators	342
6.2.2 Regular User Settings Overview	343
6.2.3 Main Menu Screen	344
6.2.4 Job Menu Screen	346
6.3 Logging in: Regular User Mode	349
6.4 Sending the Scanned Data by e-Mail	352
6.4.1 Selecting an e-Mail Target from the e-Mail Address Book	357
6.4.2 Adding an e-Mail Target to the e-Mail Address Book	362
6.4.3 Editing an e-Mail Target in the e-Mail Address Book	365
6.4.4 Deleting an e-Mail Target from the e-Mail Address Book	367
6.5 Sending the Scanned Data by Fax	368
6.5.1 Selecting a Fax Number from the Fax Number List	370
6.5.2 Adding a Contact to the Fax Number List	373
6.5.3 Editing a Contact in the Fax Number List	375
6.5.4 Deleting a Contact from the Fax Number List	376
6.6 Printing the Scanned Data	377
6.6.1 Scaling	382
6.6.2 Positioning	387
6.6.3 Simplex/Duplex	389
6.7 Saving the Scanned Data to a Network Folder	390
6.8 Saving the Scanned Data in a SharePoint Folder	395
6.9 Setting the Scan Options	403
6.9.1 Carrier Sheet	410
6.9.2 Color Mode	411
6.9.3 Paper Size	412
Long Page Mode	414
6.9.4 Resolution	416
6.9.5 Scan Mode	417
6.9.6 File Format	418
6.9.7 Searchable PDF	420
6.9.8 PDF Password	423
6.9.9 Compression	425
6.9.10 Brightness	428
6.9.11 Contrast	429
6.9.12 Sharpness	430
6.9.13 Dropout Color	431
6.9.14 Background Removal	432
6.9.15 Blank Page Skip	433
6.9.16 Page Orientation	434
6.9.17 Multifeed Detection (Layer and Length)	437
6.9.18 Edge Cropping	438
6.10 Enabling/Disabling the Scan Viewer	440
6.11 Editing the Scanned Data in the Scan Viewer	443
6.11.1 Viewing a Scanned Page	444
6.11.2 Rotating a Scanned Page	445
6.11.3 Adding a Scanned Page	446
6.11.4 Deleting a Scanned Page	447
6.12 Checking the User Log	448
6.13 Maintenance	450
6.14 Processing a Job	451
6.14.1 Enabling/Disabling the Message Screen	455
6.14.2 Changing a File Name (for Save/e-Mail Attachment)	457
6.14.3 Checking the Number of Sheets to Be Scanned	458
Chapter 7 Scanner Care	461
7.1 Cleaning	462
7.1.1 Cleaning Materials	462
7.1.2 Which Parts and When	463
7.2 Cleaning the ADF	464
7.2.1 Cleaning the ADF	465
7.3 Cleaning the LCD Touch Panel	471
7.4 Cleaning the Keyboard	472
7.5 Cleaning the Carrier Sheet	473
7.6 Replacing Parts	474
7.6.1 Part Numbers and Replacement Cycles	474
Part numbers and replacement cycle for consumable parts	474
Part numbers and replacement cycle for Carrier Sheet	475
7.6.2 Checking the Consumable Alert Status	476
7.6.3 Replacing the Pad Assy	477
7.6.4 Replacing the Pick Roller	478
7.6.5 Purchasing the Carrier Sheet	482
7.7 Performing a Scan Test	483
Chapter 8 Troubleshooting	487
8.1 Removing Jammed Documents	488
8.2 Dealing with Detached Keycaps	492
8.3 Network Connection Troubleshooting	494
8.3.1 Basic Network Operation Tests	494
Checking basic network operation with a Ping test	494
Checking the network operating status	496
Checking the NTP server settings by synchronizing the system time	497
Checking the mail server by sending a test mail	498
8.3.2 Other Network Connection Troubleshooting	499
Failure to connect to a server using its IP address	499
Failure to connect to a server using its host name or FQDN	501
Failure to add a network printer	502
Failure to print on a network printer	502
8.3.3 Failure to Access the Scanner using a Web Browser, Admin Tool, or Central Admin Server	503
8.4 Other Troubleshooting	506
8.5 Points to Check before Contacting Your FUJITSU Scanner Dealer	510
8.5.1 General Details	510
8.5.2 Error Status	511
Problem when connecting to the scanner via computer	511
Document feed trouble	511
Problem with Central Admin	512
Other problems	512
8.6 Checking the Scanner Labels	513
8.7 Pre-Maintenance Preparations	514
Appendix A ADF Paper Specifications	515
A.1 Paper Size	516
A.2 Paper Requirements	517
A.2.1 Paper Type	517
A.2.2 Paper Weight	517
A.2.3 Precautions	517
A.3 Maximum Document Loading Capacity	520
A.4 Area not to be Perforated	521
A.5 Multifeed Detection Conditions	522
A.5.1 Detection by Layer	522
A.5.2 Detection by Length	522
A.5.3 Detection by both Layer and Length	523
Appendix B Management Settings and Files	525
B.1 e-Mail Address Setting Values	526
B.2 Scanner Configuration File Format	527
B.2.1 Scanner Configuration File Format (for Importing)	527
B.2.2 Scanner Configuration File Format (for Exporting)	528
Appendix C Root Certification Authority	531
C.1 Root Certification Authority List	532
Appendix D Scanner Specifications	535
D.1 Device Specifications	536
D.2 Scanner Specifications	537
D.3 Languages Supported By and Keyboard Covers Provided With	538
Appendix E Operation Messages	539
E.1 Administrator Messages	540
E.1.1 Administrator Screen Messages	541
E.1.2 System Log Messages	554
Information	554
Error	557
Warning	559
E.1.3 Alert Monitor System Log Messages	560
Information	560
Error	561
Warning	563
E.2 Regular User Messages	564
E.2.1 Regular User Screen Messages	564
E.2.2 System Log Messages	587
Information	587
Warning	589
Error	589
E.2.3 User Log	609
E.3 Central Admin Messages	622
E.3.1 Central Admin Console Messages	622
E.3.2 System Log Messages	626
Information	626
Warning	626
Error	628
E.3.3 Event Log	633
System Event Log	633
Central Admin Console Event Log	635
E.3.4 Backup/Restore Command Messages	639
Information	639
Error	639
E.3.5 Audit Log Export Command Messages	643
Appendix F Compatibility with Different Versions	645
F.1 Backing Up/Restoring User Data and Scanner Settings	646
F.2 Updating System Settings from the Central Admin Server	647
F.3 Functional Compatibility between the Scanner and Central Admin Server	648
F.4 Backing Up/Restoring Data between Different Versions of the Central Admin Server Software	649
Appendix G Glossary	651