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HTC EVO Design 4G Sprint EVO DESIGN 4G USER GUIDE - Page 264

Status Messages, Number Not in Service

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Status Messages You may receive status messages under certain conditions. Before contacting Sprint Worldwide Customer Support, note the message, numeric code, and the conditions under which it appeared. The following table lists and describes the status messages. Status Messages Number Not in Service User Not Available User Not Authorized Please Try Later Service Restricted Service Not Available Energency Calls Only System Busy. Try Later Service Conflict Please Try Again Self Check Error Self Check Fail Wrong PIN PIN Blocked. Call Your Provider Insert SIM Check SIM Card Message Description The number that you entered is not valid. The phone that you called is either busy, out-of-range, or turned off. Please try again later. The phone that you called is either busy, out-of-range, or turned off. Please try again later. This service is temporarily not available. Please try again later. Service may not be activated properly. Please contact Sprint Customer Service to report the issue for resolution. This feature is not available on the current network. Either the service is not activated properly or the current network is available for emergency calling only. Adjust your network settings to check for other available networks. If service is still not available after adjusting the settings, contact Sprint Customer Service to report the issue for resolution The system is experiencing heavy traffic. Please try again later. This service cannot be enabled because an incompatible service has already been turned on. An error occurred. Note the error code and try again. A fault was detected with your device. If this error recurs, note the error and contact Sprint Customer Service. An operational fault was detected with your device. Note the numeric code, turn your device off, and contact Sprint Customer Service. You have entered an incorrect SIM PIN number. You have only three attempts to enter your PIN. After a third unsuccessful attempt, your device will be locked and you will have to call Sprint Customer Service to have it unlocked. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. An incorrect SIM PIN was entered three consecutive times. You will be unable to send or receive calls on your device. Contact Sprint Customer Service to obtain the PIN Unblocked Key (PUK) code. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. Your SIM card is not being detected. Please check to ensure that you have inserted the SIM card. Please check your SIM card to make sure it is properly inserted. Sprint Worldwide Wireless Service 252

Section	Page
Table of Contents	2
Get Started	13
Your Device at a Glance	13
Front panel	13
Back panel	14
Set Up Your Device	14
Activate Your Device	17
Complete the Setup Application	18
Set Up Voicemail	18
Sprint Account Information and Help	19
Sprint Account Passwords	19
Manage Your Account	19
Sprint Support Services	20
Device Basics	21
Your Device’s Layout	21
Key Functions	22
Back Panel	23
Turn Your Device On and Off	24
Restart Your Device	24
Turn Your Screen On and Off	24
Use the Lock Screen	25
Touchscreen Navigation	26
Your Home Screen	28
Rearrange the Home Screen	28
Extended Screens	29
Customize the Home Screen	30
Status and Notifications	31
Status Bar	31
Notifications Panel	34
Notification LED	36
Enter Text	36
Touch Input Keyboard	36
Adjust the Touch Input Settings	38
Swype Keyboard	39
Tips for Editing Text	41
Predictive Text	41
Select Text	43
Phone	44
Make Phone Calls	44
Call Using the Phone Dialer	44
Call From Call History	45
Call From People	45
Call Using a Speed Dial Number	45
Call a Number in a Text Message or Email Message	46
Call Emergency Numbers	46
Receive Phone Calls	47
Answer an Incoming Call	47
Mute the Ringing Sound	47
Use the Quiet Ring on Pickup Feature	47
Reject an Incoming Call	48
Reject a Call and Send a Text Message	48
Visual Voicemail	48
Set Up Visual Voicemail	48
Review Visual Voicemail	49
Listen to Multiple Voicemail Messages	50
Configure Visual Voicemail Options	50
Configure Visual Voicemail Settings	51
Automatically Enable the Speakerphone	51
Change Your Main Greeting via the Voicemail Menu	52
Edit the Display Name via the Voicemail Menu	52
Delete Your Messages	52
Voicemail (Traditional)	52
Set Up Voicemail	52
Voicemail Notification	53
Retrieve Your Voicemail Messages	53
Phone Call Options	54
Caller ID	54
Call Waiting	54
3-way Calling	55
Call Forwarding	55
In-call Options	56
Set Up Speed Dialing	56
Recent Calls (Call History)	57
View Recent Calls	57
Save a Number From Call History	58
Prepend a Number From History	58
Erase History	59
Device Settings	60
Personalization Settings	60
Scene	60
Change the Home Screen Wallpaper	61
Change the Default Ring Tone	61
Sound Set	61
Wireless & Networks Settings	62
Airplane Mode	62
Wi-Fi Settings	62
Bluetooth Settings	62
Tethering & Sprint Hotspot Settings	62
4G Settings	63
VPN Settings	63
Mobile Networks	63
Call Settings	63
Voicemail Settings	63
Other Call Settings	63
Sound Settings	64
General Sound Settings	64
Silent Mode	64
Vibrate	65
Volume	65
Incoming Calls	65
Phone Ring Tone	65
Other Incoming Call Options	66
Notifications	66
Notification Ringtone	66
Sound Feedback Settings	66
Display Settings	67
Auto-rotate Screen	67
Animation	67
Brightness	67
Screen Timeout	67
Change the Wallpaper	68
Calibrate the Screen	68
Power & Data Management Settings	68
Use Power Saver	68
Adjust the Screen Brightness and Screen On-Time	69
Manage Your Device’s Wireless Functions	69
Set the Email Synchronization Schedule	69
Close Applications Not In Use	70
Location & Security Settings	70
Location	70
Security	70
Credential Storage	72
Accounts & Sync	73
Set Up a New Account	73
Manage Existing Accounts	73
Synchronize Google Apps	73
Synchronize Exchange ActiveSync	74
Log in to and Synchronize Your Social Network Accounts	74
Applications Settings	75
Allow Installation of Third-Party Programs	75
Clear Application Cache and Data	76
SD & Phone Storage Settings	76
Reset Your Device	76
Language & Keyboard Settings	77
Language Settings	77
Keyboard Settings	77
Date & Time Settings	77
About Phone	78
System Updates	78
People	79
Ways of Getting Contacts Into Your Device	79
Transfer Contacts from Your Old Phone	80
The People Screen	80
Your People List	81
Set Up Your Profile	82
Add a New People Entry	82
Save a Phone Number	82
Details Screen	83
Merge Entries in People	84
Accept Matched Contacts Suggestions	84
Manually Merge Entries in People	84
View a List of All Your Linked Entries	85
Break Linked Entries	85
Edit Entries in People	85
Add a Number to an Entry	85
Edit the Phone Number of an Entry	86
Select a Ringer Type for an Entry	86
Assign a Picture to an Entry	86
Add an Email Address to an Entry	86
Send Contact Information as a vCard	87
Delete an Entry	87
Delete Multiple Entries	87
Find Entries in People	88
Find Contacts by Name	88
Find Group Entries	88
Back Up and Import Entries in People	88
Back Up People Entries to the Storage Card	88
Import Entries From the Storage Card	89
Work with Groups	89
Create a Group and Add Entries	89
Edit a Contact Group	89
Send a Text or Multimedia Message to a Group	90
Send an Email Message to a Group	90
Rearrange Your Contact Groups	90
Rearrange Members in a Contact Group	91
Delete a Group	91
People Widgets	91
Add the People Widget	91
Set the Default Communication Method	91
Change the Default Communication Method	92
Get In Touch With a Contact	92
Accounts and Messaging	93
Gmail / Google	93
Create a Google Account	93
Sign In to Your Google Account	94
View Your Gmail Inbox	95
Send a New Gmail Message	95
Reply To or Forward an Email Message	96
Get Help	96
Email	97
Add a POP3 or IMAP Email Account	97
Add an Exchange ActiveSync Account	97
Create Another Email Account	98
Check Your Mail Inbox	98
Manage Email Messages	100
Compose and Send Email	101
Set the Priority for an Email Message	103
Work with Exchange ActiveSync Email	104
Change the Email Account Settings	105
Add the Mail Widget	106
Text Messaging and MMS	107
Open Messages	107
Send a Text Message (SMS)	107
Send a Multimedia Message (MMS)	109
Save and Resume Composing a Draft Message	111
View and Reply to a Message	111
View and Save an Attachment from a Multimedia Message	113
Manage Message Conversations	113
Text and Multimedia Message Options	115
Add the Messages Widget	117
Social Networking Accounts	118
Facebook for HTC Sense	118
Peep	120
Friend Stream	123
YouTube	126
Watch Videos in YouTube	126
Share Videos in YouTube	127
Capture a Video and Share it on YouTube	127
Close YouTube	127
Google Talk	128
Start a Chat	128
Accept a Chat Invitation	128
Change Your Online Status and Picture	129
Change the Settings or Signing Out	130
Applications and Entertainment	131
Android Market	131
Find and Install an Application	131
Open an Installed Application	133
Uninstall an Application	133
Create a Google Checkout Account	133
Get Help	134
Navigation	134
Google Maps	134
Get Around Maps	134
Search for a Location	135
Look at a Location in Street View	136
View Map Layers	137
Search a Place of Interest Near You	138
Get Directions	139
Get Help	140
Google Latitude	140
Open and Join Latitude	141
Invite Friends to Share Their Locations	141
Respond to an Invitation	141
View Your Friends’ Locations	141
Connect With and Manage Friends	142
Change Privacy Settings	143
HTC Footprints	143
Create a Footprint	143
Revisit a Footprint	144
Edit or Delete a Footprint	144
Export your Footprints	145
Import Footprints	145
Add the Footprints Widget	145
Telenav GPS Navigation	146
Register TeleNav GPS Navigator	146
Use TeleNav GPS Navigator	146
Music	146
Listen to Music	146
Browse Music in the Library	148
Connected Media	153
Sprint Music Plus	154
Music - MP3 Store	155
Purchase and Download Music	155
FM Radio	156
Use FM Radio	156
Add Station Names	157
Close or Turn Off FM Radio	158
Sprint Radio	158
Sprint TV & Movies	158
Watch TV and Movies	158
Sprint TV & Movies FAQs	159
NASCAR Sprint Cup Mobile	161
HTC Watch	162
Create or Sign In to Your HTC Watch Account	162
The Watch App	163
Browse the Video Store	163
Rent or Buy a Video	164
Manage Your Video Library	164
Check or Change the HTC Watch Settings	165
Web and Data	167
Ways to Connect	167
Wi-Fi	167
Turn Wi-Fi On and Connect to a Wireless Network	168
Check the Wireless Network Status	168
Connect to a Different Wi-Fi Network	169
Add the Wi-Fi Widget	169
Sprint 4G	169
Turn Sprint 4G On and Connect to the Sprint 4G Network	169
Check Sprint 4G Network Status	170
Add the Sprint 4G Widget	170
Data Services (Sprint 3G and 4G Networks)	170
Your User Name	170
Launch a Web Connection	171
Data Connection Status and Indicators	171
Turn the Data Connection On or Off	171
Add the Data Connection Widget	171
Data Services FAQs	172
Virtual Private Networks (VPN)	173
Prepare Your Device for VPN Connection	173
Set Up Secure Credential Storage	173
Add a VPN Connection	173
Connect to a VPN	174
Disconnect From a VPN	174
Browser	174
Go to a Website	174
The Browser Menu	175
Navigate and Zoom on a Web Page	176
Select Links on a Web Page	177
Browser Windows	177
Download from the Web	178
Copy Text, Look Up Information, and Share	179
View Bookmarks and Previously Visited Web Pages	181
Set Browser Options	183
Sprint Hotspot	185
Manage Sprint Hotspot	186
Turn Off Sprint Hotspot	187
Add the Sprint Hotspot Widget	187
Use Your Device as a Modem	187
Connect Your Device to the Internet Through a Computer (Internet Pass-through)	188
Camera and Video	189
Take Pictures and Shoot Videos	189
Launch the Camera	189
Viewfinder Screen and Other Controls	189
Zooming	190
Autofocus	190
Use the Front Camera	191
Add Effects	191
Take Pictures	191
Camera Flash FAQ	192
Record Video	192
Review Screen	193
Change Camera Settings	194
Close Camera	195
View Pictures and Videos Using Gallery	195
Select an Album	195
View Photos and Videos	196
Zoom In or Out on a Photo	196
Watch Videos	197
View Photos in Your Social Networks	198
Edit Your Photos	199
Print Your Photos	200
Send Your Photos and Videos	201
Share Your Photos and Videos on the Web	202
Close Gallery	204
Tools and Calendar	205
Calendar	205
Create an Event	206
Invite Guests to Your Event (Google Account Only)	207
Sending a Meeting Request (Exchange ActiveSync only)	207
Event Alerts	208
Change Calendar Views	208
Manage Calendar Events	211
Display and Synchronize Calendars	213
Change Calendar Settings	214
About the Calendar Widget	214
Calculator	215
Clock & Alarm	215
Open the Clock Application	215
Desk Clock	216
World Clock	216
Alarm Clock	218
Read eBooks	219
Stocks	222
Add a Stock Quote or Stock Market Index	223
Change Stocks Settings	224
Update Stock Information	224
Add the Stocks Widget	225
View Your Stocks on the Lock Screen	225
Weather	225
Add a City in Weather	226
Arrange or Delete Cities in Weather	227
Change Weather Options	227
About the Weather Widget	227
News Feeds	228
Search News Stories	228
Read a News Story	228
Change News Settings	229
Add the News Widget	229
Car Panel	230
Make a Call in Car Panel	230
Exit Car Panel	230
Dock Mode	231
Using Dock Mode	231
HTC Sync	231
Install HTC Sync	232
Set Up HTC Sync to Recognize Your Device	233
Get to Know the HTC Sync Workspace	233
Set Up Synchronization Using HTC Sync	234
Synchronize Your Device Using HTC Sync	237
Install Apps From Your Computer to Your Device	237
Synchronize Another Device With Your Computer	238
Download the Latest HTC Sync Upgrade	238
HTCSense.com	239
Sign Up for Your HTCSense.com Account	239
Use HTCSense.com	240
Delete Your HTCSense.com Account	241
Voice Commands	241
Automatic Speech Recognition (ASR)	241
Make a Voice Call With ASR	242
Open Applications With ASR	242
Voice Recorder	242
Record Voice Memos	242
Rename Voice Memos	243
Erase Voice Memos	243
Voice Input	244
Select the Voice Input Language	244
Enter Text Using Voice Input	244
Bluetooth	244
Turn Bluetooth On or Off	244
Change the Device Name	244
Connect a Bluetooth Headset or Car Kit	245
Reconnect a Headset or Car Kit	246
Disconnect or Unpair From a Bluetooth Device	246
Send Information Using Bluetooth	246
Where Sent Information is Saved	248
Receive Information From Another Device	248
Add the Bluetooth Received Folder to the Home Screen	249
Use Bluetooth FTP Server	250
microSD Card	250
Remove the microSD Card	251
Insert the microSD Card	252
Check the microSD Card Memory	252
Erase the microSD Card	253
Unmount the microSD Card	253
Use the microSD Card as a USB Drive	253
Update Your Device	254
Update Your Device Firmware	254
Update the Operating System	255
Update Your Profile	256
Update Your PRL	256
Sprint Worldwide Wireless Service	257
Activate Sprint Worldwide Service on Your Account	257
Your SIM Card	257
Install the SIM card	258
Enable Global Roaming Mode	260
Manually Set Your Global Roaming Options for CDMA Networks	260
Make and Receive Worldwide Calls	260
Make Calls Using Plus (+) Code Dialing	260
Sprint Voicemail Service	261
Set Up Your Voicemail Access Number	261
Access Your Voicemail	261
Voicemail Troubleshooting	262
International Data Roaming	262
Get Started With International Data Services	262
Access Email and Data Services on GSM/UMTS Networks	263
Access Email and Data Services on CDMA Networks	263
Status Messages	264
Contact Sprint for Assistance	265

Match case Limit results 1 per page

Sprint Worldwide Wireless Service

252

Status Messages

You may receive status messages under certain conditions. Before contacting Sprint Worldwide

Customer Support, note the message, numeric code, and the conditions under which it

appeared. The following table lists and describes the status messages.

Status Messages

Message Description

Number Not in Service

The number that you entered is not valid.

User Not Available

The phone that you called is either busy, out-of-range, or

turned off. Please try again later.

User Not Authorized

The phone that you called is either busy, out-of-range, or

turned off. Please try again later.

Please Try Later

This service is temporarily not available. Please try again later.

Service Restricted

Service may not be activated properly. Please contact Sprint

Customer Service to report the issue for resolution.

Service Not Available

This feature is not available on the current network.

Energency Calls Only

Either the service is not activated properly or the current

network is available for emergency calling only. Adjust your

network settings to check for other available networks. If

service is still not available after adjusting the settings, contact

Sprint Customer Service to report the issue for resolution

System Busy. Try Later

The system is experiencing heavy traffic. Please try again later.

Service Conflict

This service cannot be enabled because an incompatible

service has already been turned on.

Please Try Again

An error occurred. Note the error code and try again.

Self Check Error

A fault was detected with your device. If this error recurs, note

the error and contact Sprint Customer Service.

Self Check Fail

An operational fault was detected with your device. Note the

numeric code, turn your device off, and contact Sprint

Customer Service.

Wrong PIN

You have entered an incorrect SIM PIN number. You have only

three attempts to enter your PIN. After a third unsuccessful

attempt, your device will be locked and you will have to call

Sprint Customer Service to have it unlocked. Sprint sets the

default to PIN off; if you elect to enable the PIN then you will

need to contact Sprint for the default PIN and PUK.

PIN Blocked. Call Your

Provider

An incorrect SIM PIN was entered three consecutive times.

You will be unable to send or receive calls on your device.

Contact Sprint Customer Service to obtain the PIN Unblocked

Key (PUK) code. Sprint sets the default to PIN off; if you elect

to enable the PIN then you will need to contact Sprint for the

default PIN and PUK.

Insert SIM

Your SIM card is not being detected. Please check to ensure

that you have inserted the SIM card.

Check SIM Card

Please check your SIM card to make sure it is properly

inserted.