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HP 7410 Wired/Wireless Networking Guide - Page 38

Network troubleshooting, Wireless setup wizard troubleshooting

UPC - 829160502724

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9 Network troubleshooting This section contains network troubleshooting information for the HP all-in-one. Specific information is provided for installation and configuration issues. For wired issues, see Wired network setup troubleshooting. For file system issues, see Common Internet File System troubleshooting. Wireless setup wizard troubleshooting This section addresses problems you might encounter using the wireless setup wizard. For more information on wireless network setup and device discovery, see Wireless network setup troubleshooting and Wireless discovery troubleshooting. Error message: Cannot connect to network Cause The equipment is not turned on. Solution Turn on the networked devices, such as the access point for an infrastructure network, or the computer for an ad hoc network. Cause The HP all-in-oneNo is not receiving a signal. Solution Move the access point and the HP all-in-one closer together. Then run the HP allin-one wireless setup wizard again. For more information, see Setup failed. Cause You have entered the SSID incorrectly. Solution Enter the SSID correctly. Remember that the SSID is case sensitive. Cause You entered the wrong mode (ad hoc or infrastructure) or security type. Solution Enter the correct mode or security type. Error message: Cannot connect to network. Unsupported authentication or encryption type. HP all-in-one Network Guide 35

Section	Page
Contents	4
Get started	6
Choose a network type	6
Choose a connection type	6
Wireless connection with an access point (infrastructure)	6
Wireless connection without an access point (ad hoc)	7
Wired connection (Ethernet)	7
Use the network management tools	7
Switch from a USB connection to a network connection	7
Connect additional computers	8
Get HP support	8
Choose a recommended wireless network	10
Wireless connection networks	10
Wireless connection to a wireless network with DSL or cable Internet access	11
Wireless connection to an all wireless network without Internet	11
Wireless connection to a wired network	12
Choose a recommended Ethernet network	14
Ethernet connection to a wired network with DSL or cable Internet access	14
Ethernet connection to a wired network with modem Internet access	15
Ethernet connection to a wired network without Internet	16
Ethernet connection to a wireless network	16
Connect to a wireless network with an access point	18
What you need	18
Connect to the network	19
Connect to a wireless network without an access point	22
What you need	22
Prepare your computer	22
For Windows	23
For Macintosh	23
Create a network profile	23
For operating systems other than Windows XP and Mac OS X	23
For Windows XP	23
For Mac OS X	25
Connect to the network using the Wireless Setup Wizard	26
Connect with an Ethernet cable	28
What you need	28
Connect your HP all-in-one	29
Install the software	30
For Windows	30
For Macintosh	31
Manage your network	32
Use the HP all-in-one control panel	32
View network settings	32
Display a network summary	32
Print and view a network configuration page	32
Restore network defaults	32
Turn the wireless radio on and off	33
Advanced network settings	33
Set link speed	33
Change IP settings	33
Change memory card security	34
Use the Embedded Web Server	34
Access the Embedded Web Server	34
Add security to the network	35
To add WPA-PSK security	35
To add WEP encryption	36
Network troubleshooting	38
Wireless setup wizard troubleshooting	38
Wireless network setup troubleshooting	39
Wireless discovery troubleshooting	43
Wired network setup troubleshooting	48
Common Internet File System troubleshooting	51
Configuration page definitions	52
General network settings	52
Wireless network settings	54
Miscellaneous	56
Glossary	58