HP 7410 Wired/Wireless Networking Guide - Page 39

Wireless network setup troubleshooting, Cause, Solution, Error message: Invalid passkey. - wpa2

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Page 39 highlights

Chapter 9 Cause Your network is configured with an authentication protocol not supported by the installation software. Solution Use one of the supported protocol types listed in the Embedded Web Server. Types not supported include: WPA2-AES, WPA2-TKIP, LEAP, PEAP, EAP-MD5, EAP-TLS, or EAP-TTLS. Error message: Invalid passkey. Cause You have entered the WPA passkey incorrectly. Solution Enter the correct passkey, making sure it has between 8 and 63 characters. Cause I don't know the WEP key, or what to enter for the WPA passkey. Solution See the documentation that came with your access point. The WEP key is stored within the access point. Usually you can find the WEP key by logging on to the access point through your computer. You don't see the SSID Cause Your access point is not broadcasting its network name (SSID), or the access point is out of range. Solution Use the Enter a New Network Name (SSID) option in the Wireless Setup Wizard. For more information, see Connect to the network. Also, see the user guide that came with your access point and check the access point settings. Cause The SSID is out of sight at the bottom of the list. Solution Press to scroll to the bottom of the list. Infrastructure entries are listed first, ad hoc last. Wireless network setup troubleshooting Use this section to solve wireless network setup problems. 36

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Cause
Your network is configured with an authentication protocol not supported by the
installation software.
Solution
Use one of the supported protocol types listed in the Embedded Web Server.
Types
not
supported include: WPA2-AES, WPA2-TKIP, LEAP, PEAP, EAP-MD5,
EAP-TLS, or EAP-TTLS.
Error message: Invalid passkey.
Cause
You have entered the WPA passkey incorrectly.
Solution
Enter the correct passkey, making sure it has between 8 and 63 characters.
Cause
I don't know the WEP key, or what to enter for the WPA passkey.
Solution
See the documentation that came with your access point. The WEP key is stored
within the access point. Usually you can find the WEP key by logging on to the
access point through your computer.
You don't see the SSID
Cause
Your access point is not broadcasting its network name (SSID), or the access point
is out of range.
Solution
Use the
Enter a New Network Name (SSID)
option in the Wireless Setup Wizard.
For more information, see
Connect to the network
. Also, see the user guide that
came with your access point and check the access point settings.
Cause
The SSID is out of sight at the bottom of the list.
Solution
Press
to scroll to the bottom of the list. Infrastructure entries are listed first, ad
hoc last.
Wireless network setup troubleshooting
Use this section to solve wireless network setup problems.
Chapter 9
36