HP 995c HP DeskJet 995C Series - (English) Quick Help for Windows
HP 995c - Deskjet Color Inkjet Printer Manual
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- HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 1
quick help toc • learn to print • printing on paper and other media • special features • product maintenance • solve a problem • product specifications - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 2
- HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 3
help hp deskjet 995c series table of contents learn to print 1 introducing the hp deskjet 995c series printer 2 terms and conventions 3 notices and acknowledgments 5 learning about printer features 6 using paper trays 10 setting printing margins 12 printing with the hp deskjet printer 13 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 4
with the automatic paper-type sensor 99 problems with the Bluetooth wireless communications feature . . . . . 101 product specifications 103 product specifications for the hp deskjet 995c series printer . . . . . 104 Bluetooth wireless communications feature specifications 109 infrared printing - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 5
learn to print • introducing the hp deskjet 995c series printer • terms and conventions • notices and acknowledgments • learning about printer features • using paper trays • setting printing margins • printing with the hp deskjet printer • using the taskbar icon 1 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 6
introducing the hp deskjet 995c series printer Congratulations! You have purchased an HP Deskjet printer which is equipped with several new features: • Advanced Bluetooth™ wireless communications feature allows you to print with a wide range of productivity tools without a cable connection • - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 7
help. terms The HP Deskjet 995c series printers are referred to as HP Deskjet 9xx or HP Deskjet. symbols The > symbol guides you through a series of software steps. For example: Click Start > Programs > hp deskjet 9xx series > hp deskjet 9xx series Toolbox to open the HP Deskjet Toolbox. cautions - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 8
icons A Note icon indicates that additional information is provided. For example: For best results use HP products. A Mouse icon indicates that additional information is available through the What's This? help feature. To find more information about options on each tab screen, - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 9
this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. acknowledgments Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Bluetooth trademarks are owned by Telefonaktiebolaget L M Ericsson, Sweden - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 10
The HP Deskjet printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of the printer. 1. Cancel button 2. Print Cartridge Status symbol and light 3. Resume button and light 4. Power button and light 5. Bluetooth - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 11
connection status light For more information about your printer's Bluetooth wireless communications feature, visit HP's Website at http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter. paper trays The printer has an In tray and an Out tray - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 12
infrared lens The HP Deskjet printer has a special Infrared (Ir) lens. The Infrared lens allows printing enables the printer to automatically print on both sides of the page. If this feature is not included with your printer, it can be purchased separately. manual two-sided printing Manual Two-Sided - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 13
of productivity tools without the need for a cable connection. For more information about your printer's Bluetooth wireless communications feature, visit HP's Website at http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter. See also: infrared - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 14
using paper trays in tray The In tray holds paper or other media to be printed. 1. In tray pulled out 2. Paper length guide 3. Paper width guide 1. Out tray 2. In tray pushed in 10 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 15
out tray Change the position of the Out tray for different printing needs. 1. Single envelope slot 2. Out tray down 3. Out tray extension 1. Out tray up Out tray down - Leave the tray in the down position for most types of printing and single envelope printing. Out tray extension - Pull the tray - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 16
The printer cannot print outside a designated area of the page so your document content must be contained within the printable area. Follow these instructions to set printing margins: 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series screen - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 17
with the hp deskjet printer The printer is controlled by software installed on the computer. The printer software, also called a printer driver, provides dialog boxes to communicate print requests to the printer. printing in Windows 95, 98, Me, 2000, and NT 4.0 Follow these instructions to print - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 18
5. Select the Advanced tab to choose color options for text, ink volume, print speed (Low Memory Mode), and to make color and contrast adjustments. 6. Click OK to return to the Print or Print Setup screen. 7. Click - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 19
and automatic two-sided printing. 1. Printer Settings taskbar icon opening the printer properties dialog box 1. Double-click the Printer Settings taskbar icon. The Printer Properties dialog box appears. 2. Select the available print options in the hp deskjet 9xx series screen. 3. Click OK. 15 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 20
outlined in yellow, warning issues are resolved. displaying print cartridge warning messages 1. Select the Printer Settings taskbar icon to open the Default Print Settings dialog box. 2. Click the Warning Information button. The hp deskjet Toolbox is opened. 3. Select the Warning Information tab to - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 21
default printer. 2. Choose one of these options: • Change Default Print Settings to open the Default Print Settings dialog box. • Click Open Toolbox to open the hp deskjet Toolbox. • Click Exit to turn off the Printer Settings taskbar icon. See also: replacing print cartridges the hp deskjet toolbox - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 22
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printing on paper and other media • envelopes • transparencies • labels • business cards, index cards, and other small media • photographs • greeting cards • posters • banners • iron-on transfers • manual two-sided printing 19 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 24
envelopes Print a single envelope using the envelope slot, or print a stack of envelopes using the In tray. printing a single envelope preparing to print 1. Place the envelope-with the flap side on the left and facing up-into the single envelope slot. 2. Push the envelope forward until it stops. 20 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 25
instructions. Follow the instructions provided by the software program. 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series down position. • Avoid using envelopes that have clasps or windows. • Avoid using envelopes that are shiny or embossed, - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 26
1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Place no more these instructions. Follow the instructions provided by the software program. 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 27
15 envelopes in the In tray at one time. • Align the envelope edges before inserting them. • Avoid using envelopes that have clasps or windows. • Avoid using envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 28
the edges. 4. Place no more than 30 transparency sheets in the tray with the rough side down and the adhesive strip toward the printer. 5. Push the transparencies forward until they stop. 6. Slide the paper guides snugly against the transparency paper and slide the tray forward until it stops. 24 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 29
Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Print or Print Setup screen. 6. Click OK to print. The printer waits for transparencies to dry before releasing them to the Out tray. - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 30
1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 31
6. Click OK to print. printing guidelines • Use only paper labels that are designed specifically for inkjet printers. • Never place more than 20 sheets of labels in the In tray at one time. • Do not use plastic or clear labels. The ink will not dry when used with these labels. For best results use - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 32
business cards, index cards, and other small media preparing to print 1. Pull out the In tray, then raise the Out tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Align the media edges. 4. Place no more than 45 cards or other small media in the tray. 5. Push - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 33
, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then choose the - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 34
photographs preparing to print 1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the photo sheets of photo paper-print side down-in the tray. 5. Slide the paper guides snugly against the edges of the photo paper and slide in the tray. 30 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 35
, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then choose the - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 36
printing guidelines • Use hp premium plus photo paper or hp premium photo paper for best results. • Take a digital picture, scan a photo, or have your local type then select the appropriate paper size from the pull-down menu. For best results use HP products. See also: problems with printouts 32 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 37
greeting cards preparing to print 1. Pull out the In tray, then raise the Out tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges of the greeting cards to separate them. 4. Align the edges of the cards, then place - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 38
, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then choose the - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 39
printing guidelines • Unfold pre-folded cards, then place them in the In tray. • If an out of paper message appears, verify the media is positioned properly in the In tray. For best results use HP products. See also: manual two-sided printing 35 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 40
guides snugly against the paper and slide in the tray. printing posters 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 41
Setup screen. 6. Click OK to print. printing guidelines Trim the edges on the sheets and tape the sheets together after printing. For best results use HP products. 37 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 42
tray and slide the paper guides snugly against the paper. Leave the Out tray up. 4. Select up to 20 sheets of banner paper. Remove and discard any perforated strips. 5. Place the banner paper in the In tray with the unattached edge of the paper facing the printer. 6. Push in the tray. 38 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 43
, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then choose the - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 44
printing guidelines • Use hp banner paper for best results. • See the HP Deskjet 9xx Series Printer release notes for specific printing information. For best results use HP products. See also: problems with printouts 40 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 45
1. Pull out the In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Fan the edges select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 46
3. Select the Setup tab, then choose the following: • Paper type: Automatic or hp iron-on t-shirt transfers • Print Quality: Normal or Best • Paper Size: A4 ( horizontally reversed from what you see on the computer screen. • Use hp iron-on t-shirt transfer paper for best results. For best results use - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 47
guides snugly against the edges of the paper. 5. Push in the tray. printing manually 1. Open the file you want to print. 2. Use one of the following methods to display the hp deskjet 9xx series depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 48
Book or Tablet. c. Deselect the Automatic option. 5. Click OK to return to the Print or Print Setup screen. 6. Click OK to print. Follow the instructions displayed on your screen when prompted to reload the paper. Book binding Tablet binding 7. Click Continue when the paper is properly reloaded. 44 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 49
• Print two-sided documents using one of the following methods: - Use the Rear Access Door for manual two-sided printing. - Use the Automatic Two-Sided Printing Module. • The printer automatically prints odd-numbered pages first. Once the odd-numbered pages are printed, a message appears prompting - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 50
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special features • Bluetooth wireless communications feature • infrared printing feature • automatic two-sided printing module • automatic paper-type sensor 47 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 52
Bluetooth wireless communications feature For more information about your printer's Bluetooth wireless communications feature, visit HP's Website at http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter. 48 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 53
infrared communications box. 5. Click OK. printing in Windows 98 1. Locate the infrared lens on the laptop or notebook. See the computer's operating manual for the location of the infrared lens. 2. Align the computer's infrared lens with the printer's infrared lens. The computer should be positioned - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 54
the Printers window. 2. Right-click hp deskjet 9xx series printer to view the shortcut menu. 3. Select Properties. 4. Select the Ports tab. 5. Select IR Local Port. 6. Click OK. printing in Windows 2000 1. Locate the infrared lens on the laptop or notebook. See the computer's operating manual for - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 55
infrared activity as the printer receives and prints the file. If the laptop or notebook is moved out of range of the printer's infrared lens at any or notebook for infrared printing. If the icon does not appear, follow these instructions to turn it on: 1. Click Start > Settings > Control Panel. 2. - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 56
hp photosmart digital camera 1. Locate the infrared lens on the digital camera. See the camera's operating manual for the location of the infrared lens. 2. Align the camera's infrared lens with the printer operating manual for instructions. The infrared light projects a solid beam on the printer - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 57
Windows CE device. See the device's operating manual for the location of the infrared lens. 2. Align the infrared lens on the Windows CE device with the printer's infrared lens. The Windows depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 58
. When information transfer is complete, the light turns off. For information on using Calibre's PrintConnect Suite with your printer, click here. For information on using IS/Complete's IrPrint with your printer, click here. For information on using HP's JetSend with your printer, click here. 54 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 59
automatic two-sided printing module installing the automatic two-sided printing module 1. Turn the latch counter-clockwise on the printer's Rear Access Door and remove the door. 2. Insert the module in the back of the printer. 55 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 60
In tray. 2. Slide out both paper guides and remove all paper from the tray. 3. Place one of the following paper types in the tray: • hp plain paper • hp bright white inkjet paper • hp premium inkjet heavyweight paper • hp felt-textured greeting card paper • hp professional brochure paper, glossy or - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 61
The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup to the Print or Print Setup screen. 5. Click OK to print. The printer pauses while the first side of the printed page dries. Once dry, the other - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 62
then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Paper-Type Sensor works best with HP media so your printer can quickly select the appropriate paper type. 58 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 63
, then select Properties. • Click File > Print > Setup, then select Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab, then select any - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 64
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maintenance • print cartridge status light • replacing print cartridges • automatically cleaning print cartridges • manually cleaning print cartridges • cleaning the printer case • refilling print cartridges • maintaining print cartridges • print cartridge part numbers • the hp deskjet toolbox 61 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 66
also flashes if the wrong print cartridge type is used. 1. Print Cartridge Status light If the ink level is low in a print cartridge, the Print Cartridge Status light stops flashing when the printer's top cover is opened. If the problem is not related to low ink, the light continues to flash after - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 67
the exact nature of the problem. 1. Color cartridge problem icon 2. Black cartridge problem icon 3. Color cartridge low-ink icon 4. Black cartridge low-ink icon 5. Cartridges OK icon 6. Yellow indicator arrow troubleshooting problems with the color or black print cartridge If the yellow arrow points - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 68
persists. solving problems with low ink If the arrow points to the color or the black low ink icon, replace the relevant print cartridge. verifying that the problem is solved If the arrow points to the print cartridge OK icon, both print cartridges are operational and the problem is solved. 64 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 69
the Out tray is down. 2. Press the Power button to turn on the printer. 3. Open the top cover. The cradle moves to the center of the printer. 4. Raise the cradle latch. 5. Lift the print cartridge out of the print cartridge cradle and discard it. 1. Out tray (in down position) 2. Press Power button - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 70
failure, and bad electrical connections. In addition, do not remove the copper strips. They are required electrical contacts. 1. Black cartridge 2. Color cartridge 3. Ink nozzles 4. Copper contacts-Do not touch or remove the copper contacts 5. Protective vinyl tape-Remove only the protective vinyl - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 71
Secure the cradle latch. You hear a click when the latch is fully secured. 9. Close the top cover. • A calibration page prints. The printer generates a calibration page to test print quality each time a print cartridge is installed. • If you are in the middle of printing and stop to change a print - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 72
, the print cartridges and print cartridge cradle may need to be cleaned manually. Only clean print cartridges when it is necessary. Unnecessary cleaning wastes ink and shortens the life of the cartridge. See also: the hp deskjet toolbox replacing print cartridges cleaning the printer case 68 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 73
manually cleaning print cartridges If the printer is used in a dusty environment, a small amount of debris may accumulate inside the case. This debris can include dust, hair, carpet, or clothing fibers. When it gets on the print cartridges and cradle, it can cause ink streaks and smudges on printed - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 74
1. Dip the end of a clean cotton swab into the distilled water and remove any excess water. 2. Clean the face and edges of the first print cartridge with the swab, as shown in the following illustration. Do Not wipe the nozzle plate. 1. Nozzle plate 2. Clean these areas 3. Inspect the face and edges - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 75
. Repeat this process until no ink residue appears on a clean swab. 1. Print cartridge cradle 2. Cradle wall 6. Reinsert the print cartridges and close the printer's top cover. 7. Reconnect the power cord to the back of the printer. 8. Print a test page from the HP Deskjet Toolbox by selecting Print - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 76
dust, smudges, stains, and spilled ink from the printer case exterior. Use water only. Do not use household cleaners or detergents. • Do not clean the printer's interior. Keep all liquids away from the interior. • Do not lubricate the rod on which the print cartridge cradle moves. It is normal to - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 77
that results from modifying or refilling HP print cartridges is specifically excluded from the HP printer's warranty coverage. To get the best performance from your printer, Hewlett-Packard recommends using only genuine factory-filled HP print cartridges. See also: print cartridge part numbers 73 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 78
will damage the print cartridge. • Once print cartridges are installed in the printer, leave them in the print cartridge cradle unless they are being manually cleaned. This prevents ink from evaporating or clogging the print cartridges. Caution! Do not unplug the printer until printing is complete - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 79
print cartridge part numbers When replacing print cartridges for the HP Deskjet 9xx series printer, buy print cartridges with the following part numbers: • Black: HP 51645A Series or HP No. 45 • Tri-color: HP C6578D Series or HP No. 78 • Large Tri-color: HP C6578A Series or HP No. 78 75 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 80
the hp deskjet toolbox Windows 95, 98, Me, 2000, and NT 4.0 The HP Deskjet Toolbox contains a number of useful tools to calibrate the printer, clean the print cartridges, print a test page, and print a diagnostics page. To open the HP Deskjet Toolbox: • Click Start > Programs > hp deskjet 9xx series - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 81
solve a problem • printer lights are flashing • printer is not printing • printer is too slow • problems with printouts • problems with the infrared printing feature • problems with the automatic two-sided printing module • problems with the automatic paper-type sensor • problems with the Bluetooth - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 82
remove the Rear Access Door. 5. Remove the paper jam from the printer. 6. Replace and close the Rear Access Door. 7. Press the Resume button. manually printing the first side of a two-sided document 1. Follow the onscreen instructions for inserting the paper to print the second side. 2. Press the - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 83
about your printer's Bluetooth wireless communications feature, visit HP's Website at: http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter. See also: print cartridge status light If you continue to have problems, contact HP Customer Care - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 84
is not printing paper does not come out of the printer Follow these instructions to correct the problem. check the printer Verify the following: 1. The printer is connected to the power source. 2. The cable connections are secure. 3. The printer is turned on. 4. The media is correctly placed in the - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 85
Open dialog box. 5. Click OK. 6. Select the Remove hp deskjet 9xx series software option to remove the software. 7. Connect the USB cable to the printer. The USB installation screen appears. 8. Install the USB software. See the quick reference guide or quick start setup poster for more information - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 86
3. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 4. Print the document if the paper jam is cleared. Proceed to step 5 if the paper jam is not cleared. 5. Open the Rear Access Door by - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 87
too much power. 1. Disconnect the power cord from the printer. 2. Wait approximately 10 seconds. 3. Reconnect the power cord to the printer. 4. Press the Power button to turn on the printer. See also: printing with the hp deskjet printer If you continue to have problems, contact HP Customer Care. 83 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 88
than 100 MB available on the hard drive, the printer processing time will be longer. printer software is outdated 1. Verify the printer driver being used. 2. Log onto HP's Website to download the most recent software updates for the printer. See the quick reference guide for Website information. 84 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 89
printing speed, try the following options: • To use less computer memory, select the Advanced tab on the hp deskjet 9xx series screen, then select the Low Memory Mode option. • If the printer is operating at 2400 x 1200 dpi, select the Setup tab and select the PhotoREt option instead of 2400 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 90
selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three hp deskjet printer the hp deskjet toolbox product specifications for the hp deskjet 995c series printer automatic paper-type sensor If you continue to have problems, contact HP - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 91
problems with printouts blank pages are printing The printer may process pages containing no text or images if: • One or both print cartridges is empty • The vinyl tape is not removed from the print cartridge • A fax is being printed check the print cartridges 1. Raise the printer's top cover to - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 92
instructions to reset paper orientation, page size, print margins, and other options: 1. Use one of the following methods to display the hp deskjet 9xx series on the software program you are using. The hp deskjet 9xx series screen appears printer's default settings may differ from the software application's - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 93
Slide the paper guides snugly against the paper and push in the tray. 4. Use one of the following methods to display the hp deskjet 9xx series screen: • The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 94
printer software is operating correctly if gaps appear on the ends of the sheets when printing. • Click Start > Programs > hp deskjet 9xx series to view release notes. • Choose A4 or Letter (8.5 x 11 in). See also: replacing print cartridges minimum printing margins If you continue to have problems - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 95
on to the laptop or notebook manufacturer's Website or contact the support telephone number. • Log on to the Infrared Data Association (IrDA) website at: http://www.irda.org. • Download the infrared driver from the Microsoft Windows 98/2000 software CD or from the Microsoft Website at: http://www - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 96
an IrDA symbol or see the device's user guide for information. 4. There is no bright light shining directly into either devices' infrared lens. printer prints only a single calendar appointment The Palm See also: infrared printing feature If you continue to have problems, contact HP Customer Care. 92 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 97
problems with the automatic two-sided printing module binding margin is in the wrong place You may have chosen an incorrect paper orientation. 1. Use one of the following methods to display the hp deskjet 9xx series on the software program you are using. The hp deskjet 9xx series screen appears - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 98
module 1. Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. Proceed to step 3 if the paper jam is not cleared. 3. Turn off the printer. 4. Press the button on top of the Automatic Two-Sided Printing Module and lower the access door. 5. Remove - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 99
Remove the paper from the In and Out trays. 2. Press the Resume button on the front of the printer. Proceed to step 3 if the paper jam is not cleared. 3. Turn off the printer. 4. Simultaneously press the release buttons located on each side of the Automatic Two-Sided Printing Module. 5. Remove the - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 100
instructions to correct the problem. selecting automatic two-sided printing module 1. Click Start > Programs > hp deskjet 9xx series > hp deskjet 9xx series option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 101
. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 3. Select the Setup tab. 4. Verify that a paper type and size supported by the Automatic Two-Sided printing Module is - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 102
Properties. The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced. 2. Click the Setup tab. 3. Verify that a paper size supported by the Automatic Two-Sided printing module is - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 103
problems . Follow these instructions to select a specific paper type: 1. Use one of the following methods to display the hp deskjet 9xx series screen: • The option selected varies depending on the software program you are using. The hp deskjet 9xx series screen appears displaying three tab options: - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 104
is damaged. 2. Manually select the appropriate printer ejects the paper The printer may have been placed in direct sunlight which can affect the Automatic Paper-Type Sensor. Move the printer away from direct sunlight. See also: automatic paper-type sensor If you continue to have problems, contact HP - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 105
problems with the Bluetooth wireless communications feature For more information about your printer's Bluetooth wireless communications feature, visit HP's Website at: http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter. 101 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 106
102 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 107
product specifications • product specifications for the hp deskjet 995c series printer • Bluetooth wireless communications feature specifications • infrared printing specifications • automatic two-sided printing module specifications • minimum printing margins • system requirements 103 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 108
product specifications for the hp deskjet 995c series printer hp deskjet 995c model no. C8925A black text print PhotoREt 2400 x 1200 dpi print technology Drop-on-Demand thermal inkjet printing software compatibility MS Windows compatible (95, 98, Me, 2000, and NT 4.0) duty cycle 5,000 pages per - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 109
buttons/lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light Infrared Light Bluetooth Wireless Connection Status Light (Visit HP's Website to see product specification information for HP Deskjet's Bluetooth wireless communications feature) i/o interface - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 110
when printing power requirements Input Voltage: 100 to 240 Vac (±10%) Input Frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide declared noise emissions in accordance with ISO 9296 Sound power level, LWAd (1B = 10 dB): 6 dB in normal mode Sound pressure level, LpAm (bystander positions): 49 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 111
Best: up to 50 sheets media size Paper: U.S. Letter: 216 x 279 mm (8.5 x 11 in) Legal: 216 x 356 mm (8.5 x 14 in) Executive: 184 x 279 mm (7.25 x 10.5 in) A4: 210 x 297 mm A5: 148 x 210 mm B5-JIS: 182 x 257 mm User Defined: Width: 77 to 216 mm (3.0 to 8.5 in) Length: 127 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 112
279 mm (8.5 x 11 in) A4: 210 x 297 mm Envelopes: U.S. No. 10: 105 x 241 mm (4.3 x 9.5 in) Invitation A2: 111 x 146 mm (4. off tab): 102 x 152 mm (4 x 6 in) print cartridges Black: HP 51645A Series or HP No. 45 Tri-color: HP C6578D Series or HP No. 78 Large Tri-color: HP C6578A Series or HP No. 78 108 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 113
Bluetooth wireless communications feature specifications For more information about your printer's Bluetooth wireless communications feature, visit HP's Website at: http://www.hp.com. Click drivers, type 995c in the enter product name and number box, and then press Enter. 109 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 114
systems Some operating systems supported by infrared technology include: Windows 2000 Windows 98 Windows CE Palm supported devices Some of the devices supported by infrared technology include: Laptop or notebook computer with infrared capability (including the hp omnibook) Some personal digital - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 115
in) wide x 111 mm (4.37 in) high weight 0.79 kg (1.75 lbs) declared noise emissions in accordance with ISO 9296 Sound power level, LWAd (1B = 10 dB): 6.1 dB in normal mode Sound pressure level, LpAm (bystander positions): 48 dB in normal mode media weight U.S. Letter and A4 paper: 60 to 90 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 116
mm (0.125 in) Top and bottom margins: 11.7 mm (0.46 in) media size Paper: U.S. Letter: 216 x 279 mm (8.5 x 11 in) Executive: 184 x 279 mm (7.25 x 10.5 in) A4: 210 x 297 mm A5: 148 x 210 mm B5: 182 x 257 mm Cards: 127 x 203 mm (5 x 8 in) User Defined Size: Minimum 100 mm x 148 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 117
size, 500 sheets C1824A A4-size, 500 sheets C1825A Letter-size, 250 sheets C5976B A4-size, 250 sheets C5977B HP photo quality inkjet paper, matte finish: Letter-size, 100 sheets C7007A HP photo quality inkjet paper, semi gloss: Letter-size, 25 sheets C6983A A4-size, 25 sheets (Europe) C6984A A4-size - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 118
minimum printing margins See the printing margin settings for the following media types: A4 paper Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) letter, legal, and executive paper Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 1.8 mm (0. - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 119
banners - A4 (210 x 297 mm [8.27 x 11.7 in]) Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) banners - letter (216 x 279 mm [8.5 x 11 in]) Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 120
system requirements Your computer should meet the following requirements: Microsoft Windows 2000 Minimum Processor Speed: Pentium 133 MHz Required RAM: 64 MB Required Free Hard Disk Space: 40 MB* Microsoft Windows Me Minimum Processor Speed: Pentium 150 MHz Required RAM: 32 MB Required Free Hard - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 121
9 48 Bluetooth connection status light 79 problems with 101 specifications 109 book binding 44 built-in memory 105 business card printing 28 buttons 105 Cancel 6 Power 7 Resume 7 c calibrating printer 76 calibration page 67 cleaning print cartridge 76 automatic 68 manual 69 cleaning printer case - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 122
h hard disk space 116 HP Deskjet printer features 2 HP Deskjet Toolbox 76 opening 76 utilities 76 Windows 95, 98, Me, 2000, NT4 76 HP photo paper 31 32 i In tray 7 10 index card printing 28 Infrared icon 49 infrared lens 8 49 50 infrared light 49 50 Infrared Monitor 50 infrared printing 2 49 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 123
63 ink nozzle plate 69 ink nozzles 66 low ink 62 64 maintaining 74 missing 63 part numbers 75 refilling 73 warranty exclusion 73 removing debris 70 replacing 65 87 status 63 status icons 63 storing 74 troubleshooting problems with 63 warning messages 16 when to clean 68 print cartridge cradle - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 124
print cartridge cradle noise 72 setting printing margins 12 voltage 106 weight 105 printer does not turn on 83 printer driver 13 printer features 6 printer maintenance HP Deskjet Toolbox 76 printer memory 105 printer not printing 80 Printer Properties Advanced tab Windows 95, 98, Me, 2000, NT4 14 - HP 995c | HP DeskJet 995C Series - (English) Quick Help for Windows - Page 125
printing 80 printer too slow 84 printout problems 87 USB connection problems 81 85 two-sided printing 13 automatic 8 15 56 noise emissions 111 paper types 111 printing margins 112 specifications 111 manual 8 43 u USB connection problems 81 85 w warning messages 3 16 warnings print cartridge 16
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