HP BladeSystem bc2800 Service Reference Guide: HP BladeSystem PC Blade Enclosu - Page 69

Problems After Initial Boot

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Problems After Initial Boot Once your blade PC has passed POST, you may still encounter errors, such as an inability to load your operating system. Use Table 7-14 Problems After Initial Boot on page 63 to troubleshoot blade PC installation problems that occur after the initial boot. Table 7-14 Problems After Initial Boot Problem Possible Cause Possible Solution You cannot install the operating system. You cannot access the network. Be sure that the NIC link LED on the front of the blade PC is green or blinking green. If not, check the network connections on the rear of the system. You cannot access the PXE desktop. Be sure that you are connected to the network through NIC A (PXE enabled by default), and that the link LED is green or blinking green. You cannot boot an installed operating The boot order is incorrect. system. Go into Computer Setup and change the boot order. The hard drive has failed. Look for error messages to determine if a hard drive has failed. Contact HP or your authorized service provider for replacement parts and service. The operating system image has corrupted. Look for error messages to determine if the operating system image has corrupted. Re-install the operating system. The HP BladeSystem bc2800 Blade PC runs at reduced performance. The bc2800 Blade PC requires the additional power and cooling support provided by the HP BladeSystem PC Blade Enclosure G2. Reinstall the bc2800 Blade PC in a PC Blade Enclosure G2 or upgrade your previous generation blade enclosure to a PC Blade Enclosure G2 using the upgrade kit, purchased separately. You can access information on service and support upgrades by visiting the following Web site: http://www.hp.com/go/bizsupport Problems After Initial Boot 63

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Problems After Initial Boot
Once your blade PC has passed POST, you may still encounter errors, such as an inability to load
your operating system. Use
Table
7
-
14
Problems After Initial Boot
on page
63
to troubleshoot blade
PC installation problems that occur after the initial boot.
Table 7-14
Problems After Initial Boot
Problem
Possible Cause
Possible Solution
You cannot install the operating system.
You cannot access the network.
Be sure that the NIC link LED on the
front of the blade PC is green or
blinking green. If not, check the network
connections on the rear of the system.
You cannot access the PXE desktop.
Be sure that you are connected to the
network through NIC A (PXE enabled
by default), and that the link LED is
green or blinking green.
You cannot boot an installed operating
system.
The boot order is incorrect.
Go into Computer Setup and change
the boot order.
The hard drive has failed.
Look for error messages to determine if
a hard drive has failed.
Contact HP or your authorized service
provider for replacement parts and
service.
The operating system image has
corrupted.
Look for error messages to determine if
the operating system image has
corrupted.
Re-install the operating system.
The HP BladeSystem bc2800 Blade PC
runs at reduced performance.
The bc2800 Blade PC requires the
additional power and cooling support
provided by the HP BladeSystem PC
Blade Enclosure G2.
Reinstall the bc2800 Blade PC in a PC
Blade Enclosure G2 or upgrade your
previous generation blade enclosure to
a PC Blade Enclosure G2 using the
upgrade kit, purchased separately.
You can access information on service and support upgrades by visiting the following Web site:
go/bizsupport
Problems After Initial Boot
63