HP Brio ba300 hp brio ba300, troubleshooting guide - Page 23

Frequently Asked Questions If You Have a Problem FAQs How can I reinstall my PC's operating system? Why is my PC running slowly/producing strange messages? Ö Ö Ö I've been experiencing problems with my PC ever since I installed some new software. What can I do? Ö Can I use USB hardware devices with the operating system preloaded on my PC? Ö How can I find out what hardware and BIOS version are used in my PC? Where can I get information about the latest HP drivers? Ö Use the HP Image Creation & Recovery CD-ROM provided with your PC • If you are connected to a network, the slowness of your PC may be caused by the network. • Your PC may be infected by a virus. Use an antivirus utility to erase any viruses. Or, update your PC's BIOS. You can download the BIOS and updating instructions from www.hp.com/go/briosupport. Uninstall the software to see whether this solves the problem. If the problem continues, contact the software manufacturer for help or information on known compatibility problems. Yes. USB is supported by both Windows 98 and Windows 2000. Restart the PC and press Esc during the Power-On-Self-Test (POST). The BIOS version will be displayed at the top of the screen. From HP's web site: www.hp.com/go/briosupport Need More Help? For more detailed help refer to the troubleshooting information which is available on HP's support web site at: www.hp.com/go/briosupport. 23