HP Brio ba300 hp brio ba300, troubleshooting guide - Page 3

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Table of Contents If You Have a Problem What to Do First 8 My PC Doesn't Start Properly 9 My PC Isn't Working Properly 11 Hardware Problems 12 Software Problems 16 My PC Has an Audio (Sound) Problem 17 PC Displays an Error at Startup 19 Frequently Asked Questions 23 Need More Help 23 HP Hardware Diagnostics (e-Diagtools 24 HP Image Creation & Recovery CD-ROM 24 HP Setup Program 25 Clearing Your PC's CMOS (BIOS) Settings 27 Your PC's BIOS 28 Accessing Components in the PC 29 HP Customer Care Center Phone Numbers 33 Support and Information Services 34 3

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Table of Contents
If You Have a Problem
What to Do First. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
My PC Doesn’t Start Properly
. . . . . . . . . . . . . . . . . . . . . 9
My PC Isn’t Working Properly. . . . . . . . . . . . . . . . . . . . . 11
Hardware Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Software Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
My PC Has an Audio (Sound) Problem. . . . . . . . . . . . . . . 17
PC Displays an Error at Startup. . . . . . . . . . . . . . . . . . . . 19
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 23
Need More Help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
HP Hardware Diagnostics (e-Diagtools). . . . . . . . . . . . . . 24
HP Image Creation & Recovery CD-ROM. . . . . . . . . . . . . 24
HP Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Clearing Your PC’s CMOS (BIOS) Settings. . . . . . . . . . . . 27
Your PC’s BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Accessing Components in the PC . . . . . . . . . . . . . . . . . . 29
HP Customer Care Center Phone Numbers. . . . . . . . . . . . 33
Support and Information Services . . . . . . . . . . . . . . . . . . 34