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HP Color Inkjet cp1160 HP Color Inkjet Printer CP1160 - (English) User Guide - Page 171

contacting hp services and support, support process

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contacting hp services and support HP Services and Support provides expert advice on using your HP printer or solving problems with your printer. support process HP support process works most effectively if you look for help in the following order: 1. Use the onscreen User's Guide. 2. Access HP e-support. Use your Internet connection any time of the day to: • Check HP's Web support pages for product help • Read the HP user community forum messages or post a question • Send HP an email For more information, see hp e-support. 3. Contact HP support by phone during hours of operation. For more information, see hp support by phone. Support options and availability vary by product, country/region, and language. 163

Section	Page
user’s guide	2
table of contents	2
notices and acknowledgments	5
hewlett-packard company notices	5
acknowledgments	5
terms and conventions	6
terms	6
symbols	6
cautions and warnings	6
icons	7
using the onscreen user’s guide	8
getting started	9
your hp color inkjet printer cp1160	10
printer features	11
1. LCD panel	11
2. buttons and lights	11
3. infrared lens	11
4. paper tray	11
5. ink delivery system	11
6. automatic paper type sensor	11
7. automatic two-sided printing module (duplexer)	12
8. connectivity	12
LCD panel	13
operating condition icons	14
ink cartridges	15
printheads	18
normal operation conditions	19
error messages	19
buttons and lights	20
cancel button	20
resume button and light	20
power button and light	21
infrared lens	22
paper tray	23
loading the paper tray	24
output	25
ink delivery system	26
ink cartridges	26
printheads	27
print carriage	28
automatic paper-type sensor	29
automatic two-sided printing module (duplexer)	30
installing the duplexer	30
supported paper types	32
printing with the duplexer	32
connectivity	33
USB	34
parallel	35
network connections	36
printing	38
printer properties	39
displaying the printer properties dialog box	39
using the printer properties dialog box	40
tabs	41
changing default printer properties	45
printing a document	48
two-sided printing	49
automatic two-sided printing	50
manual two-sided printing	52
using the automatic paper-type sensor	56
activating the automatic paper-type sensor	56
turning off the automatic paper-type sensor	56
watermarks	57
plain paper	59
preparing to print	59
printing on plain paper	60
envelopes	61
printing guidelines	61
preparing to print a single envelope	61
preparing to print multiple envelopes	62
printing the envelopes	63
transparencies	64
printing guidelines	64
preparing to print	64
printing transparencies	65
labels	66
printing guidelines	66
preparing to print	66
printing labels	67
index cards and other small media	68
printing guidelines	68
preparing to print a single index card and other small media	68
preparing to print multiple index cards and other small media	68
printing index cards and other small media	70
photographs	71
printing guidelines	71
preparing to print	71
printing photographs	72
greeting cards	73
printing guidelines	73
preparing to print	73
printing greeting cards	74
posters	75
preparing to print	75
printing posters	76
banners	77
printing guidelines	77
preparing to print	77
printing banners	78
iron-on transfers	79
printing guidelines	79
preparing to print	79
printing iron-on transfers	80
infrared printing	81
infrared printing with a laptop or notebook computer	81
infrared printing with a Palm device	85
infrared printing with a Windows CE device	86
maintenance	87
replacing ink cartridges	88
LCD panel messages	88
selection numbers	89
replacing an ink cartridge	90
replacement alternatives	93
hp supplies	93
non-hp ink cartridges	93
refilled ink cartridges	93
overriding the ink level gauge	94
if you installed a black ink cartridge	95
1. Press and hold down the Power button.	95
2. While holding down the Power button:	95
3. Release the Power button.	95
if you installed a tri-color ink cartridge	95
1. Press and hold down the Power button.	95
2. While holding down the Power button:	95
3. Release the Power button.	95
maintaining ink cartridges	96
expired ink cartridges	97
ink cartridge selection numbers	98
replacing printheads	99
LCD panel messages	99
selection numbers	100
replacing a printhead	101
cleaning printheads	105
printhead selection numbers	106
maintaining the printer body	107
printer case exterior	107
printer interior	107
print carriage rod	107
handling and storage	107
toolbox	108
displaying the toolbox	108
toolbox navigation	109
toolbox tabs	110
warning messages indicators	113
troubleshooting	115
LCD panel error messages	116
ink cartridge icons are flashing	117
printhead icons are flashing	118
printer diagram	119
ink delivery system	120
diagnostic page	121
printing a diagnostic page	122
ink cartridge information	123
printhead information	124
printer is not printing	127
ink cartridge needs to be replaced	128
printheads need to be replaced	128
paper problems	129
if the paper tray is loaded	131
1. Adjust the length guide so that the paper stack touches the back of the paper tray	131
2. Press the Resume button.	131
if the paper tray is empty	131
1. Load paper in the tray.	131
2. Press the Resume button.	131
ink delivery system not working	133
USB problems	136
uninstall and reinstall instructions	139
problems with printouts	140
print quality is poor	141
check the paper	143
turn off the automatic paper sensor	143
document is printed off-center or at an angle	144
parts of the document are missing or printed in the wrong place	144
printout does not reflect new print settings	144
photos are not printing correctly	145
banner does not print correctly	146
printer is too slow	148
multiple software applications are open	149
complex documents, graphics, or photographs are printing	150
automatic paper type option is enabled	151
two-sided documents are printing	151
printer software is outdated	151
computer does not meet system requirements	152
a printhead may be failing	152
two-sided printing problems	153
paper jam occurs inside the automatic two-sided printing module	154
option for two-sided printing cannot be selected	156
paper size changes when the two-sided printing option is selected	157
binding margin is in the wrong place	157
only one side of the page prints when the two-sided printing option is selected	158
communication error	159
local connection	160
network connection	161
infrared printing problems	162
printer stopped printing	163
printer is taking too long to print	164
infrared icon is not displayed	165
single Palm Pilot calendar appointment prints	166
printer hardware problems	167
printer door time out	168
printer does not turn on	169
hp services and support	170
contacting hp services and support	171
support process	171
hp e-support	172
hp support by phone	174
obtaining hp repair	179
obtaining a warranty extension	179
hp printer and software limited warranty statement	180
hp inkjet printhead and ink cartridge product warranty information	184
hp inkjet products limited warranty	184
warranty period	184
hp inkjet supplies warranty limitations	184
install-by date	184
returning an hp inkjet product	184
using non-hp inkjet products	184
hp inkjet product recovery program	185
supplies and accessories	186
supply and accessory part numbers	187
paper and media part numbers	189
how to order	191
specifications	192
printer specifications	193
hp color inkjet printer cp1160	193
automatic two-sided printing module specifications	199
infrared printing specifications	201
minimum printing margins	202
system requirements	204
environmental statement	205
reduction and elimination	205
recycling	205
energy consumption	207
regulatory notices	208
hewlett-packard company	208
note	209
LED indicator statement	209