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HP Color Laser MFP 170 User Guide - Page 154

Troubleshooting

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Troubleshooting This chapter gives helpful information for what to do if you encounter an error. This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error. • Tips for avoiding paper jams 155 • Clearing original document jams 156 • Clearing paper jams 159 • Understanding the LEDs 162 • A "Low Toner" or "Very Low Toner" message displays in Supplies information report164 • Understanding display messages 165 • Paper feeding problems 172 • Power and cable connecting problems 173 • Solving other problems 174 • Solve wireless network problems 187

Section	Page
Table of Contents	3
Introduction	6
Key benefits	7
Environmentally friendly	7
Convenience	7
Wide range of functionality and application support	7
Supports various wireless network setting method	7
Features by model	8
Operating System	8
Software	9
Variety feature	10
Useful to know	11
About this user’s guide	12
Conventions	12
General icons	12
Safety information	13
Important safety symbols	13
Operating environment	13
Operating method	14
Installation / Moving	15
Maintenance / Checking	17
Supply usage	18
Machine overview	20
Components	20
Front view	21
Rear view	23
Control panel overview	24
Type A	24
Type B	25
Turning on the machine	27
Installing the software	28
Menu Overview and Basic Setup	29
Menu overview	30
Accessing the menu	30
Machine’s basic settings	35
Machine’s default settings	35
Entering various characters	36
Altitude adjustment	37
Media and tray	38
Selecting print media	38
Tray overview	40
Loading paper in the tray	41
Printing on special media	45
Setting the paper size and type	48
Using the output support	50
Preparing originals	50
Loading originals	51
Using a Network-Connected Machine	54
Wired network setup	55
Printing a network configuration report	55
Setting IP address	55
Installing driver over the network	57
Windows	57
Wireless network setup	58
Introducing wireless set up methods	59
Restoring the wireless network settings	59
Using the WPS Settings	59
Using the Wi-Fi Networks	60
Setup using Windows	61
Using a network cable	62
Setting the Wi-Fi Direct for mobile printing	64
Using HP Embedded Web Server	66
HP Embedded Web Server	66
Accessing HP Embedded Web Server	66
HP Embedded Web Server overview	67
Setting the system administrator’s information	67
HP Smart app	69
Connect using the HP Smart app	70
Change the default printer setting the HP Smart app	70
Print using the HP Smart app	71
Scan using the HP Smart app	72
Get help from the HP Smart app	72
Printing	73
Basic Print	74
Canceling a print job	75
Opening printing preferences	76
Using a favorite setting	77
Using help	78
Printing features	79
Understanding special printer features	79
Using Printer Status programs	84
Printer Status overview	84
Copying	86
Basic copy	87
Changing the settings for each copy	88
Darkness	88
Original type	88
Reduced or enlarged copy	89
ID card copying	90
Scanning	92
Basic scanning method	93
Scanning from HP MFP Scan program	94
Scanning from image editing program	95
Scanning using the WIA driver	96
Scanning to WSD	97
Installing a WSD Printer Driver	97
Scanning using the WSD feature	97
Faxing	99
Preparing to fax	100
Sending a fax	101
Sending a fax from your computer	101
Sending a fax manually	102
Sending a fax to multiple destinations	103
Automatic redialing	104
Redialing the fax number	104
Confirming a transmission	105
Delaying a fax transmission	105
Receiving a fax	107
Changing the receive modes	107
Receiving manually in Tel mode	108
Receiving in Answering Machine/Fax mode	108
Receiving faxes with an extension telephone	108
Receiving faxes using DRPD mode	108
Receiving in secure receiving mode	109
Receiving faxes in memory	110
Forwarding a fax to another destination	111
Forwarding a sent fax to another destination	111
Forwarding a received fax	112
Adjusting the document settings	113
Resolution	113
Darkness	113
Setting up the fax address book	115
Registering a speed dial number	115
Using speed dial numbers	115
Editing speed dial numbers	116
Registering a group dial number	116
Editing group dial numbers	117
Searching address book for an entry	117
Printing address book	118
Useful Setting Menus	119
Before you begin reading a chapter	120
Copy	121
Copy feature	121
Copy Setup	123
Fax	124
Fax Feature	124
Sending setup	125
Receiving setup	126
Another setup	126
System setup	128
Machine setup	128
Paper setup	129
Sound / Volume	129
Report	130
Maintenance	131
Network setup	133
Maintenance	135
Ordering supplies and accessories	136
Available supplies	137
Available maintenance parts	139
Storing the toner cartridge	140
Handling instructions	140
Toner cartridge usage	140
Estimated cartridge life	141
Redistributing toner	142
Replacing the toner cartridge	143
Replacing the imaging drum	144
Replacing the toner collection unit	146
Monitoring the supplies life	147
Setting the toner low alert	148
Cleaning the machine	149
Cleaning the outside	149
Cleaning the inside	150
Cleaning the scan unit	152
Tips for moving & storing your machine	153
Troubleshooting	154
Tips for avoiding paper jams	155
Clearing original document jams	156
Original paper jam in front of scanner	156
Original paper jam inside of scanner	157
Original paper jam in exit area of scanner	157
Clearing paper jams	159
In tray	159
Inside the machine	160
In exit area	161
Understanding the LEDs	162
Status LED	162
Wireless LED/ Power LED	163
A “Low Toner” or “Very Low Toner” message displays in Supplies information report	164
Understanding display messages	165
Paper Jam-related messages	165
Toner-related messages	166
Imaging drum related messages	168
Tray-related messages	169
Network-related messages	169
Misc. messages	170
Paper feeding problems	172
Power and cable connecting problems	173
Solving other problems	174
Printing problems	174
Printing quality problems	177
Copying problems	182
Scanning problems	183
Faxing problems	184
Operating system problems	185
Solve wireless network problems	187
Wireless connectivity checklist	187
The printer does not print after the wireless configuration completes	187
The printer does not print, and the computer has a third-party firewall installed	188
The wireless connection does not work after moving the wireless router or printer	188
Cannot connect more computers to the wireless printer	188
The wireless printer loses communication when connected to a VPN	188
The network does not appear in the wireless networks list	188
The wireless network is not functioning	188
Perform a wireless network diagnostic test	189
Appendix	190
General Specifications	191
Print media specifications	192
System requirements	194
Microsoft® Windows®	194
Mac OS	195
Glossary	196