HP Color Laser MFP 170 User Guide - Page 176
Print As Image, Incompatibility between
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Condition Possible cause Suggested solutions The machine prints, but the text is wrong, garbled, or incomplete. The machine cable is loose or defective. The wrong printer driver was selected. The software application is malfunctioning. Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable. Check the application's printer selection menu to ensure that your machine is selected. Try printing a job from another application. The operating system is Exit Windows and reboot the computer. Turn malfunctioning. the machine off and back on again. Pages print, but they are blank. The toner cartridge is defective or out of toner. The file may have blank pages. Redistribute the toner, if necessary. If necessary, replace the toner cartridge. • See "Redistributing toner" on page 142. • See "Replacing the toner cartridge" on page 143. Check the file to ensure that it does not contain blank pages. Some parts, such as the controller or the board, may be defective. Contact a service representative. The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing. Incompatibility between the PDF file and the Acrobat products. Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. The print quality of photos is not good. Images are not clear. The resolution of the photo is very low. Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. Before printing, the machine emits vapor near the output tray. Using damp paper can cause vapor during printing. This is not a problem. Just keep printing. Solving other problems | 176
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