Color drift on area fill edges
...............................................................................................................................................
166
14
Troubleshoot paper issues
..............................................................................................................................................................
167
The paper cannot be loaded successfully
.......................................................................................................................
168
The paper has jammed
.......................................................................................................................................................
168
Prints do not stack correctly in the bin
.............................................................................................................................
170
Automatic paper-cutter does not function
......................................................................................................................
170
Take-up reel paper jammed
..............................................................................................................................................
170
Take-up reel does not wind
...............................................................................................................................................
171
15
Troubleshoot ink-system issues
.....................................................................................................................................................
173
Cannot insert an ink cartridge
...........................................................................................................................................
174
Cannot insert a printhead
...................................................................................................................................................
174
Cannot insert the maintenance cartridge
........................................................................................................................
174
Front panel recommends reseating or replacing a printhead
......................................................................................
174
Clean the printheads
...........................................................................................................................................................
174
Align the printheads
............................................................................................................................................................
175
16
Troubleshoot other issues
...............................................................................................................................................................
179
The printer is not printing
...................................................................................................................................................
180
The software program slows down or stalls while generating the print job
.............................................................
180
The printer seems slow
......................................................................................................................................................
180
Communication failures between computer and printer
..............................................................................................
181
Cannot access the Embedded Web Server
......................................................................................................................
181
“Out-of-memory” error message
.....................................................................................................................................
182
The platen rollers squeak
...................................................................................................................................................
182
Cannot access the HP DesignJet Utility
............................................................................................................................
182
Print job canceled and purged when held for preview
..................................................................................................
183
Printer alerts
.........................................................................................................................................................................
183
17
HP Customer Care
.............................................................................................................................................................................
185
Introduction
..........................................................................................................................................................................
186
HP Professional Services
....................................................................................................................................................
186
HP Instant Support
..............................................................................................................................................................
187
HP Proactive Support
..........................................................................................................................................................
187
Customer Self Repair
..........................................................................................................................................................
188
Contact HP Support
.............................................................................................................................................................
188
Appendix A
Overnight job scenario
.......................................................................................................................................................
191
Task 1: Handle the digital content
....................................................................................................................................
191
ENWW
vii