HP Designjet 5500 HP Designjet 5500 series - User Guide - Page 304

tell me about hp customer care hp designjet 5500 series welcome how do I ... tell me about ... the problem is ... legal notices glossary index tell me about hp customer care As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet. HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at: http://www.designjet.hp.com/ or call the phone number in the HP Support Service booklet provided with your printer. what to do before you call q Review the troubleshooting suggestions in this section. q Review the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows). q If you have installed third-party software drivers and RIPs, refer to their documentation. q If the problem appears to be related to your software application, first contact your software vendor. q If you still have difficulty, refer to the HP Support Services booklet provided with your printer. This document contains a comprehensive list of various support services available to help solve printer problems. q If you call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: r The printer you are using (the product number and the serial number, found on the label at the back of the printer). r The Service ID number, go to Utilities > Statistics > Service ID. r If there is an error code on the front panel, note it down. See status codes and error messages. r The computer you are using. r Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers). r The cable you are using (by part number) and where you purchased it. r The type of interface used on your printer (parallel, or network). r The software name and version you are currently using. r If the problem is a system error it will have a error number; record the error number and have it ready. See file size and memory usage. r If possible print out the following reports and FAX them to the file:///C|/Documents%20and%20Settings/---/Desktop/HP/html/p0115.htm (1 of 2) [8/5/2002 4:14:05 PM]