HP DeskJet Ink Advantage 5570 User Guide - Page 118

Ink cartridge problem

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Ink cartridge problem The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. NOTE: If the cartridge is identified in the message as incompatible, see Order ink supplies on page 52 for information about obtaining cartridges for the printer. To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. Solution 1: Turn the printer off and on Turn off the printer, and then turn it on again. If the problem persists, try the next solution. Solution 2: Install the ink cartridges correctly Make sure all of the ink cartridges are properly installed: 1. Gently pull open the ink cartridge access door. 2. Remove the ink cartridge by pushing it in to release it, and then pulling it firmly toward you. 3. Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact. 4. Close the ink cartridge access door and check if the error message has gone away. Solution 3: Clean cartridge contacts Clean the cartridge contacts. See Ink cartridge issues on page 73. 112 Appendix B Errors (Windows) ENWW

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Ink cartridge problem
The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot
in the printer.
NOTE:
If the cartridge is identified in the message as incompatible, see
Order ink supplies
on page
52
for
information about obtaining cartridges for the printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution
first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is
resolved.
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Install the ink cartridges correctly
Make sure all of the ink cartridges are properly installed:
1.
Gently pull open the ink cartridge access door.
2.
Remove the ink cartridge by pushing it in to release it, and then pulling it firmly toward you.
3.
Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact.
4.
Close the ink cartridge access door and check if the error message has gone away.
Solution 3: Clean cartridge contacts
Clean the cartridge contacts. See
Ink cartridge issues
on page
73
.
112
Appendix B
Errors (Windows)
ENWW