HP DeskJet Ink Advantage 5570 User Guide - Page 82

System and Security, Devices and Printers

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To verify that the printer is set as the default printer a. Depending upon your operating system, do one of the following: ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 5. Restart the print spooler. To restart the print spooler a. Depending upon your operating system, do one of the following: Windows 8.1 and Windows 8 i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the Settings icon. ii. Click or tap Control Panel, and then click or tap System and Security. iii. Click or tap Administrative Tools, and then double-click or double-tap Services. iv. Right-click or touch and hold Print Spooler, and then click Properties. v. On the General tab, next to Startup type, make sure that Automatic is selected. vi. If the service is not already running, under Service status, click or tap Start, and then click or tap OK. Windows 7 i. From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. 76 Chapter 8 Solve a problem ENWW

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To verify that the printer is set as the default printer
a.
Depending upon your operating system, do one of the following:
●
Windows 8.1
and
Windows 8
: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the
Settings
icon, click or tap
Control Panel
, and then click or tap
View
devices and printers
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
●
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
●
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and
Faxes
.
b.
Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.
If the wrong printer is set as the default printer, right-click the correct printer and select
Set as
Default Printer
.
d.
Try using your printer again.
5.
Restart the print spooler.
To restart the print spooler
a.
Depending upon your operating system, do one of the following:
Windows 8.1 and Windows 8
i.
Point to or tap the upper-right corner of the screen to open the Charms bar, and then click
the
Settings
icon.
ii.
Click or tap
Control Panel
, and then click or tap
System and Security
.
iii.
Click or tap
Administrative Tools
, and then double-click or double-tap
Services
.
iv.
Right-click or touch and hold
Print Spooler
, and then click
Properties
.
v.
On the
General
tab, next to
Startup type
, make sure that
Automatic
is selected.
vi.
If the service is not already running, under
Service status
, click or tap
Start
, and then click or
tap
OK
.
Windows 7
i.
From the Windows
Start
menu, click
Control Panel
,
System and Security
, and then
Administrative Tools
.
ii.
Double-click
Services
.
iii.
Right-click the
Print Spooler
, and then click
Properties
.
iv.
On the
General
tab, next to
Startup type
, make sure that
Automatic
is selected.
v.
If the service is not already running, under
Service status
, click
Start
, and then click
OK
.
76
Chapter 8
Solve a problem
ENWW