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HP Deskjet D1330 User Guide - Microsoft Windows 2000 - Page 55

Troubleshooting, Installation problems, Installation program stops

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10 Troubleshooting ● Installation problems ● Printer does not print ● Paper jam ● Paper problems ● Printer is stalled ● Print cartridge problems ● Photos do not print correctly ● Print quality is poor ● Document is misprinted ● Problems with borderless documents ● Error messages ● Power light is on or flashing ● Document prints slowly ● If you continue to have problems Installation problems If the software installation program stops or fails, check the following topics for more information: ● Installation program stops ● "Unknown Device" message displays ● Printer name does not appear If you continue to have problems, visit HP Technical Support at www.hp.com/support. Installation program stops If the installation program stops when it looks for new hardware, one of the following issues is causing a communication problem: ● The USB cable is old or defective. ● Software, such as an antivirus program, is running. ● Another device, such as a scanner, is connected to the computer. To resolve the problem 1. Make sure that no USB devices other than the printer, the keyboard, and the mouse are connected to the computer. 2. Disconnect and reconnect the USB cable. 3. Make sure that the printer is connected directly to a USB port on the computer (instead of through a USB hub). 4. If the installation program still does not locate the printer, replace the USB cable, and then continue to the next step. 5. Click Cancel, and then restart the computer. 6. Turn the printer off, and then disconnect the USB cable and power cord. HP Photosmart Software Help 53

Section	Page
Contents	3
Welcome	5
Special features	7
Get started	8
Printer at a glance	8
Power button and light	9
Paper tray	9
Unfold the paper tray	10
Use the paper tray	11
Print cartridges	11
Ink-backup mode	12
Ink-backup mode output	12
Exit ink-backup mode	13
Connect to the printer	14
USB	14
Print photos	15
Print borderless photos	15
Print photos with a border	17
HP Real Life technologies photo fix	18
Exif Print	18
Store and handle photo paper	19
Save money when printing photos	19
Print other documents	20
Print e-mail	20
Print documents	21
Print letters	22
Print envelopes	23
Print postcards	24
Print index cards and other small media	25
Print labels	26
Print CD/DVD tattoos	26
Print transparencies	27
Print brochures	28
Print greeting cards	29
Print booklets	30
Print posters	32
Print iron-on transfers	33
Printing tips	35
Printing shortcuts	35
Create printing shortcuts	35
Fast/Economical printing	36
Select a paper type	37
Change the print speed or quality	37
Print resolution	37
Maximum dpi	38
Print in grayscale	38
Set the page order	38
Set a custom paper size	39
Print multiple pages on a single sheet of paper	39
Resize a document	39
Print preview	40
Two-sided printing	40
Bound two-sided documents	41
Printer software	43
Make the HP Deskjet the default printer	43
Set default print settings	43
Printer Properties dialog box	44
What's This? help	45
Ink Status window	45
Download printer software updates	46
Maintenance	47
Install print cartridges	47
Print cartridges	47
Selection numbers	47
Ink-backup mode	48
Installation instructions	48
Align the print cartridges	50
Automatically clean print cartridges	50
Print a test page	51
View estimated ink levels	51
Maintain the printer body	51
Remove ink from your skin and clothing	51
Manually clean print cartridges	52
Maintain print cartridges	53
Maintenance tips	53
Storage tips	53
Printer Toolbox	54
Troubleshooting	55
Installation problems	55
Installation program stops	55
\	56
Printer name does not appear	57
Printer does not print	57
Verify the following	57
Check the printer cable connection	58
Clear the print queue	58
If the printer still does not print	59
Paper jam	59
Paper problems	60
Printer does not feed paper	60
Out of paper message	60
Printer prints on multiple sheets at once	60
Printer is stalled	61
Print cartridge problems	61
Incorrect print cartridge	62
Print cartridge is faulty or not installed properly	62
\	63
\	63
Photos do not print correctly	63
Check the paper tray	63
Check the printer properties	63
Print quality is poor	64
Streaks and missing lines	64
Print is faded	64
Blank pages print	65
Document is misprinted	65
Text and images are misaligned	65
Document is printed off-center or at an angle	65
Parts of the document are missing or printed in the wrong place	65
Envelope is printed at an angle	66
Document does not reflect the new print settings	66
Problems with borderless documents	66
Borderless printing guidelines	66
Image is printed at an angle	66
Fading occurs on the edges of a photo	67
Photo has an unwanted border	67
For small photo paper	67
For small photo paper with a tear-off tab	68
Error messages	68
Print cartridge error messages	68
Other error messages	69
Power light is on or flashing	70
What the flashing light means	70
If an error message appears	70
If no error message appears	70
Document prints slowly	71
If you continue to have problems	71
HP support	72
Support process	72
HP support by phone	72
Phone support period	72
Placing a call	72
After the phone support period	73
Supplies	74
Technical information	75
Printer specifications	75
Environmental product stewardship program	75
Paper use	76
Plastics	76
Material safety data sheets	76
Recycling program	76
HP inkjet supplies recycling program	76
Energy consumption - Energy Star	76
Regulatory notices	77
FCC statement	77
LED indicator statement	77
Notice to users in Korea	77