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HP Deskjet D2600 User Guide - Page 32

Placing a call, Product name HP Deskjet D2600 Printer series

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Chapter 5 Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Deskjet D2600 Printer series) • Serial number (located on the back or bottom of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? Solve a problem 30 Solve a problem

Section	Page
Contents	3
Get to know the HP Printer	5
Printer parts	5
Control panel features	6
Print	7
Print documents	7
Print photos	8
Print envelopes	10
Print on specialty media	11
Print a Web page	17
Work with cartridges	25
Check the estimated ink levels	25
Order ink supplies	26
Automatically clean print cartridges	27
Manually clean print cartridges	27
Replace the cartridges	28
Cartridge warranty information	30
Solve a problem	31
HP support	31
Support process	31
HP support by phone	31
Phone support period	31
Placing a call	32
Support phone numbers	33
After the phone support period	33
Additional warranty options	34
Setup troubleshooting	34
The product will not turn on	34
After setting up the product, it does not print	36
Uninstall and reinstall the software	38
Print quality troubleshooting	39
Wrong, inaccurate, or bleeding colors	40
Ink is not filling the text or graphics completely	43
The printout has a horizontal band of distortion near the bottom of a borderless print	44
Printouts have horizontal streaks or lines	46
Printouts are faded or have dull colors	48
Printouts seem blurry or fuzzy	50
Printouts are slanted or skewed	52
Ink streaks on the back of the paper	53
The text edges are jagged	53
Print troubleshooting	55
Envelopes print incorrectly	55
The product prints meaningless characters	56
The margins are not printing as expected	57
A blank page came out while printing	58
Errors	60
Flashing lights	60
Product messages	62
File messages	62
Supported file types for the HP Printer	63
General user messages	63
Paper messages	64
Power and connection messages	64
Print cartridge messages	64
Print cartridges missing or not detected	67
Incompatible print cartridges	70
Print cartridge problem	72
Technical information	79
Notice	79
Specifications	79
Environmental product stewardship program	80
Eco-Tips	80
Paper use	81
Plastics	81
Material safety data sheets	81
Recycling program	81
HP inkjet supplies recycling program	81
Power consumption	81
Disposal of waste equipment by users in private households in the European Union	82
Chemical Substances	82
Toxic and hazardous substance table	83
Regulatory notices	83
Regulatory model identification number	83
FCC statement	84
Notice to users in Korea	84
VCCI (Class B) compliance statement for users in Japan	84
Notice to users in Japan about the power cord	85
HP Deskjet D2600 Printer series declaration of conformity	86