HP Deskjet D2600 User Guide - Page 70

Incompatible print cartridges, Solution 2: Contact HP customer support

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Solve a problem Chapter 5 Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • If the end of warranty date has been reached, purchase a new print cartridge. • If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Related topics Replace the cartridges Cause: The print cartridge was damaged. Incompatible print cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure you are using the correct print cartridges • Solution 2: Contact HP customer support Solution 1: Make sure you are using the correct print cartridges Solution: Check to make sure you are using the correct print cartridges for your product. For more information about compatible print cartridges, see Order ink supplies. If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible. If it appears that you are using the correct print cartridges, proceed to the next solution. For more information, see: • Order ink supplies • Replace the cartridges Cause: The indicated print cartridges were not compatible with the product. If this did not solve the issue, try the next solution. Solution 2: Contact HP customer support Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print cartridges were not intended for use in this product. 68 Solve a problem

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Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
If the end of warranty date has been reached, purchase a new print cartridge.
•
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support
. If prompted, choose your country/region, and then click
Contact HP
for information on calling for technical support.
Related topics
Replace the cartridges
Cause:
The print cartridge was damaged.
Incompatible print cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Make sure you are using the correct print cartridges
•
Solution 2: Contact HP customer support
Solution 1: Make sure you are using the correct print cartridges
Solution:
Check to make sure you are using the correct print cartridges for your
product. For more information about compatible print cartridges, see
Order ink
supplies
.
If you are using print cartridges that are not compatible with the product, replace the
indicated print cartridges with print cartridges that are compatible.
If it appears that you are using the correct print cartridges, proceed to the next
solution.
For more information, see:
•
Order ink supplies
•
Replace the cartridges
Cause:
The indicated print cartridges were not compatible with the product.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP customer support
Solution:
To find support and warranty information, go to the HP Web site at
www.hp.com/support
. If prompted, choose your country/region, and then click
Contact HP
for information on calling for technical support.
Cause:
The print cartridges were not intended for use in this product.
Chapter 5
68
Solve a problem
Solve a problem