HP ENVY 12-g000 Maintenance and Service Guide - Page 5

Table of contents

1

Product description

.......................................................................................................................................

1

2

Getting to know your computer

......................................................................................................................

4

Right side

...............................................................................................................................................................

4

Left side

.................................................................................................................................................................

5

Display

....................................................................................................................................................................

6

Keyboard softcover

................................................................................................................................................

7

Connecting the keyboard softcover

....................................................................................................

7

Closing and opening the keyboard softcover

.....................................................................................

7

Removing the keyboard softcover

......................................................................................................

9

TouchPad

.............................................................................................................................................

9

Lights

.................................................................................................................................................

10

Special keys

.......................................................................................................................................

11

Action keys

........................................................................................................................................

12

Top

........................................................................................................................................................................

13

Bottom

.................................................................................................................................................................

13

Rear

......................................................................................................................................................................

14

Pen

.......................................................................................................................................................................

15

Labels

...................................................................................................................................................................

16

Using a nano SIM card (select products only)

......................................................................................................

17

Inserting a nano SIM card

..................................................................................................................

17

Removing a nano SIM card

................................................................................................................

18

Using the microSD memory card reader

.............................................................................................................

19

Inserting a microSD memory card

....................................................................................................

19

Removing a microSD memory card

...................................................................................................

20

3

Illustrated parts catalog

..............................................................................................................................

21

Computer components

........................................................................................................................................

21

Cables

...................................................................................................................................................................

24

Miscellaneous parts

.............................................................................................................................................

25

4

Removal and replacement preliminary requirements

.....................................................................................

27

Tools required

......................................................................................................................................................

27

Service considerations

.........................................................................................................................................

27

Plastic parts

.......................................................................................................................................

27

Cables and connectors

......................................................................................................................

28

v

Section	Page
Product description	9
Getting to know your computer	12
Right side	12
Left side	13
Display	14
Keyboard softcover	15
Connecting the keyboard softcover	15
Closing and opening the keyboard softcover	15
Removing the keyboard softcover	17
TouchPad	17
Lights	18
Special keys	19
Action keys	20
Top	21
Bottom	21
Rear	22
Pen	23
Labels	24
Using a nano SIM card (select products only)	25
Inserting a nano SIM card	25
Removing a nano SIM card	26
Using the microSD memory card reader	27
Inserting a microSD memory card	27
Removing a microSD memory card	28
Illustrated parts catalog	29
Computer components	29
Cables	32
Miscellaneous parts	33
Removal and replacement preliminary requirements	35
Tools required	35
Service considerations	35
Plastic parts	35
Cables and connectors	36
Drive handling	36
Grounding guidelines	37
Electrostatic discharge damage	37
Packaging and transporting guidelines	38
Workstation guidelines	38
Equipment guidelines	39
Removal and replacement procedures for Authorized Service Provider parts	40
Component replacement procedures	40
Display assembly	40
Mylar shield (WWAN models only)	45
Thermal solution	46
Battery	48
Solid-state drive	50
WWAN module (select models only)	52
Cameras	55
Volume button board and cable	59
Power board and cable	60
Display and touch cables	61
Cable identification	62
Left USB board	63
Audio jack and cable	65
Right USB board	66
POGO pin (keyboard) connector cable	68
System board	69
WLAN antennas	73
Speakers	76
WWAN antennas	78
Infrared camera LED board	79
P sensor	81
Using Setup Utility (BIOS)	83
Starting Setup Utility (BIOS)	83
Updating Setup Utility (BIOS)	83
Determining the BIOS version	83
Downloading a BIOS update	84
Using HP PC Hardware Diagnostics	85
Using HP PC Hardware Diagnostics Windows	85
Downloading HP PC Hardware Diagnostics Windows	85
Downloading the latest HP PC Hardware Diagnostics Windows version	86
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	86
Installing HP PC Hardware Diagnostics Windows	86
Using HP PC Hardware Diagnostics UEFI	86
Starting HP PC Hardware Diagnostics UEFI	87
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	87
Downloading the latest HP PC Hardware Diagnostics UEFI version	87
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	87
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	88
Downloading Remote HP PC Hardware Diagnostics UEFI	88
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	88
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	88
Customizing Remote HP PC Hardware Diagnostics UEFI settings	88
Specifications	90
Backing up, restoring, and recovering	91
Using Windows tools	91
Creating HP Recovery media (select products only)	91
Using HP Recovery Manager to create recovery media	92
Before you begin	92
Creating the recovery media	92
Using the HP Cloud Recovery Download Tool to create recovery media	93
Restoring and recovery	93
Restoring, resetting, and refreshing using Windows tools	93
Restoring using HP Recovery Manager and the HP Recovery partition	93
Recovering using HP Recovery Manager	93
Recovering using the HP Recovery partition (select products only)	94
Recovering using HP Recovery media	94
Changing the computer boot order	95
Removing the HP Recovery partition (select products only)	95
Power cord set requirements	96
Requirements for all countries	96
Requirements for specific countries and regions	96
Recycling	98

HP ENVY 12-g000 Maintenance and Service Guide - Page 5

Table of contents

Page 5 highlights