HP EVA P6550 HP P6000 EVA Updating Product Software Guide (XCS 11200000) (5697 - Page 67

Disabling DR group failsafe mode, Downloading the controller software file

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Figure 35 Status icon for an array in bad or questionable health Disabling DR group failsafe mode Issues with DR groups may occur with HP P6000 Continuous Access. The following website provides access to information for troubleshooting problems with HP P6000 Continuous Access, including disabling DR groups when necessary: http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?&lang=en&cc=us& prodTypeId=18964&prodSeriesId=471572&lang=en&cc=us Click Troubleshoot a problem under Tasks for HP P6000 Continuous Access Software. Downloading the controller software file If you cannot download the controller software file from Software Depot, right-click the link and save it to your desktop. Then, double-click the saved file, which opens a window with the link to the file. Click the link and save the file to a directory. Create your own DVD from the downloaded file. NOTE: The XCS image filename has an extension of .sss. The file name contains the controller model and the XCS version. For example, 300_11200000.SSS is the name of the XCS 11200000 file for the HSV300 and HSV300-S controllers. See Table 10 (page 48) for details. Invalid firmware image file (Status code 21006) If the XCS image file is the wrong one, an Operation failed message is displayed (Figure 36 (page 67)). Click OK to return to the Initialized Storage System Properties window. Figure 36 Invalid firmware image file (Status code 21006) Bad image header (Status code 65) HP P6000 Command View transfers the XCS controller software to the controller in segments. As each segment is received, it is validated by the controller. HP P6000 Command View monitors each segment transfer and displays the transfer status information. Disabling DR group failsafe mode 67

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Figure 35 Status icon for an array in bad or questionable health
Disabling DR group failsafe mode
Issues with DR groups may occur with HP P6000 Continuous Access. The following website provides
access to information for troubleshooting problems with HP P6000 Continuous Access, including
disabling DR groups when necessary:
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Click
Troubleshoot a problem
under Tasks for HP P6000 Continuous Access Software.
Downloading the controller software file
If you cannot download the controller software file from Software Depot, right-click the link and
save it to your desktop. Then, double-click the saved file, which opens a window with the link to
the file. Click the link and save the file to a directory. Create your own DVD from the downloaded
file.
NOTE:
The XCS image filename has an extension of
.sss
. The file name contains the controller
model and the XCS version. For example,
300_11200000.SSS
is the name of the XCS 11200000
file for the HSV300 and HSV300–S controllers. See
Table 10 (page 48)
for details.
Invalid firmware image file (Status code 21006)
If the XCS image file is the wrong one, an
Operation failed
message is displayed
(
Figure 36 (page 67)
). Click
OK
to return to the Initialized Storage System Properties window.
Figure 36 Invalid firmware image file (Status code 21006)
Bad image header (Status code 65)
HP P6000 Command View transfers the XCS controller software to the controller in segments. As
each segment is received, it is validated by the controller. HP P6000 Command View monitors
each segment transfer and displays the transfer status information.
Disabling DR group failsafe mode
67