HP EVA P6550 HP P6000 EVA Updating Product Software Guide (XCS 11200000) (5697 - Page 68

Offline array, Multiple resynchronizations

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If a problem occurs, the process stops and HP P6000 Command View displays the unsuccessful segment transfer. This can be caused by a problem in the XCS controller software image file or by selecting the wrong image file (Figure 37 (page 68)). If this occurs, do the following: 1. Click OK to return to the Initialized Storage System Properties window. 2. Click Code load to restart the controller software upgrade. 3. Select the correct image file and continue the process. If the process fails again with the same message, download the image file again and repeat the process. Verify that the correct name was selected. For the list of current image files, see Table 10 (page 48). Figure 37 Bad image header (Status code 65) Offline array The controller software upgrade should take approximately 10 minutes to complete. If the array does not come back online within 10 minutes, check the following: • Determine if the problem is with HP P6000 Command View by answering the basic questions at the start of this chapter. • Check any Insight Remote Support messages: • Check the array event logs: 1. Open HP P6000 Command View in your browser. 2. Select the array whose logs you want to view. 3. Click View Events to view the event logs that can be displayed. If these actions do not resolve the problem, contact your HP-authorized service representative for assistance. Multiple resynchronizations During the upgrade process, both controllers perform a resynchronization simultaneously. This invokes a fast restart of the controllers, bypassing execution of lengthy hardware diagnostics. The fast restart allows controllers to complete the resynchronization sequence before the host timeout period elapses and the host becomes aware that the array is unavailable. If an event occurs that causes a second resynchronization while the upgrade resynchronization is still in progress, the controller will terminate with a code of 0b 08 01 00. The following events cause the controller to resysnchronize automatically: • Initialization of the array • Debug flags set through the command line interface or P6000 Control Panel 68 Troubleshooting

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If a problem occurs, the process stops and HP P6000 Command View displays the unsuccessful
segment transfer. This can be caused by a problem in the XCS controller software image file or
by selecting the wrong image file (
Figure 37 (page 68)
). If this occurs, do the following:
1.
Click
OK
to return to the Initialized Storage System Properties window.
2.
Click
Code load
to restart the controller software upgrade.
3.
Select the correct image file and continue the process.
If the process fails again with the same message, download the image file again and repeat the
process.
Verify that the correct name was selected. For the list of current image files, see
Table 10 (page
48)
.
Figure 37 Bad image header (Status code 65)
Offline array
The controller software upgrade should take approximately 10 minutes to complete. If the array
does not come back online within 10 minutes, check the following:
•
Determine if the problem is with HP P6000 Command View by answering the basic questions
at the start of this chapter.
•
Check any Insight Remote Support messages:
•
Check the array event logs:
1.
Open HP P6000 Command View in your browser.
2.
Select the array whose logs you want to view.
3.
Click
View Events
to view the event logs that can be displayed.
If these actions do not resolve the problem, contact your HP-authorized service representative for
assistance.
Multiple resynchronizations
During the upgrade process, both controllers perform a resynchronization simultaneously. This
invokes a fast restart of the controllers, bypassing execution of lengthy hardware diagnostics. The
fast restart allows controllers to complete the resynchronization sequence before the host timeout
period elapses and the host becomes aware that the array is unavailable.
If an event occurs that causes a second resynchronization while the upgrade resynchronization is
still in progress, the controller will terminate with a code of
0b 08 01 00
. The following events
cause the controller to resysnchronize automatically:
•
Initialization of the array
•
Debug flags set through the command line interface or P6000 Control Panel
68
Troubleshooting