HP J9146A Installation Guide - Page 76

Downloading New Switch Software, HP Customer Support Services, Before Calling Support

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Troubleshooting Troubleshooting Downloading New Switch Software Downloading New Switch Software When product enhancements occur for the switch, new software can be downloaded to the switch through several methods, for product enhancements and new features. For more information, see the Management and Configuration Guide, which is on the ProCurve Website at www.hp.com/go/ procurve/manuals. The new switch software would be available on the ProCurve Website at www.hp.com/go/procurve/software. HP Customer Support Services If you are still having trouble with your switch, Hewlett-Packard offers support 24 hours a day, seven days a week through the use of a number of automated electronic services. See the Customer Support/Warranty booklet that came with your switch for information on how to use these services to get technical support. The ProCurve Website at www.hp.com/go/procurve/support. also provides up-to-date support information. Additionally, your ProCurve authorized network reseller can provide you with assistance, both with services that they offer and with services offered by ProCurve. Before Calling Support Before calling your networking dealer or ProCurve Support, to make the support process most efficient, you first should have retrieved the following information: Information Item Information Location • product identification, including mini- the front of the switch and on labels on the GBICs mini-GBICs • details about the switch's status including the software (OS) version, a copy of the switch configuration, a copy of the switch Event Log, and a copy of the switch status and counters information switch console: show tech command • copy of your network topology map, in- your network records cluding network addresses assigned to the relevant devices 4-12

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Troubleshooting
Downloading New Switch Software
Troubleshooting
Downloading New Switch Software
When product enhancements occur for the switch, new software can be
downloaded to the switch through several methods, for product enhance-
ments and new features. For more information, see the
Management and
Configuration Guide,
which is on the ProCurve Website at
www.hp.com/go/
procurve/manuals
.
The new switch software would be available on the ProCurve Website at
www.hp.com/go/procurve/software
.
HP Customer Support Services
If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The ProCurve Website at
www.hp.com/go/procurve/support
. also
provides up-to-date support information.
Additionally, your ProCurve authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by
ProCurve.
Before Calling Support
Before calling your networking dealer or ProCurve Support, to make the
support process most efficient, you first should have retrieved the following
information:
Information Item
Information Location
•
product identification, including mini-
GBICs
the front of the switch and on labels on the
mini-GBICs
•
details about the switch’s status includ-
ing the software (OS) version, a copy of
the switch configuration, a copy of the
switch Event Log, and a copy of the
switch status and counters information
switch console:
show tech
command
•
copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
your network records