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Solve wired network problems, Introduction, Poor physical connection

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Solve wired network problems Introduction Certain types of problems can indicate there is a network communication problem. These problems include the following issues: ● The periodic loss of ability to communicate with the printer ● The printer cannot be found during driver installation ● A periodic failure to print NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search for your printer, and then search on "update the firmware." Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page. ● Poor physical connection ● The computer is using the incorrect IP address for the printer ● The computer is unable to communicate with the printer ● The printer is using incorrect link and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com. Poor physical connection 1. Verify that the printer is attached to the correct network port using a cable of the correct length. 2. Verify that cable connections are secure. 3. Look at the network port connection on the back of the printer, and verify that the amber activity light flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link. 4. If the problem continues, try a different cable or port on the hub. The computer is using the incorrect IP address for the printer 1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page. 2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. ENWW Solve wired network problems 175

Section	Page
Printer overview	11
Warning icons	12
Potential shock hazard	13
Printer views	14
Printer front view	14
Printer back view	15
Interface ports	16
Control-panel view	17
Printer specifications	19
Technical specifications	19
Supported operating systems	21
Mobile printing solutions	22
Printer dimensions	24
Power consumption, electrical specifications, and acoustic emissions	26
Operating-environment range	26
Printer hardware setup and software installation	27
Paper trays	29
Introduction	30
Load paper to Tray 1 (multipurpose tray)	30
Introduction	30
Tray 1 paper orientation	32
Use alternative letterhead mode	36
Enable Alternative Letterhead Mode by using the printer control-panel menus	36
Load paper to Tray 2	37
Introduction	37
Tray 2 paper orientation	39
Use Alternative Letterhead Mode	42
Enable Alternative Letterhead Mode by using the printer control-panel menus	42
Load paper to the 550-sheet paper tray	43
Introduction	43
550-sheet paper tray paper orientation	46
Use alternative letterhead mode	49
Enable Alternative Letterhead Mode by using the printer control-panel menus	49
Load paper to the 2 x 550-sheet paper trays	50
Introduction	50
2 x 550-sheet paper tray paper orientation	53
Use alternative letterhead mode	56
Enable Alternative Letterhead Mode by using the printer control-panel menus	56
Load paper to the 2,700-sheet high-capacity input paper trays	57
Introduction	57
2,700-sheet HCI paper tray paper orientation	59
Use alternative letterhead mode	61
Enable Alternative Letterhead Mode by using the printer control-panel menus	61
Load and print envelopes	62
Introduction	62
Print envelopes	62
Envelope orientation	62
Load and print labels	64
Introduction	64
Manually feed labels	64
Label orientation	65
Supplies, accessories, and parts	67
Order supplies, accessories, and parts	68
Ordering	68
Supplies and accessories	68
Maintenance/long-life consumables	69
Customer self-repair parts	70
Configure the HP toner-cartridge-protection supply settings	71
Introduction	71
Enable or disable the Cartridge Policy feature	71
Use the printer control panel to enable the Cartridge Policy feature	71
Use the printer control panel to disable the Cartridge Policy feature	71
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature	72
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature	72
Troubleshoot Cartridge Policy control panel error messages	73
Enable or disable the Cartridge Protection feature	73
Use the printer control panel to enable the Cartridge Protection feature	73
Use the printer control panel to disable the Cartridge Protection feature	73
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature	73
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature	74
Troubleshoot Cartridge Protection control panel error messages	75
Replace the toner cartridges	76
Toner-cartridge information	76
Remove and replace the cartridges	77
Replace the imaging drums	80
Imaging drum information	80
Remove and replace the imaging drums	81
Replace the toner-collection unit	83
Toner-collection unit information	83
Remove and replace the toner-collection unit	83
Print	87
Print tasks (Windows)	88
How to print (Windows)	88
Automatically print on both sides (Windows)	88
Manually print on both sides (Windows)	89
Print multiple pages per sheet (Windows)	89
Select the paper type (Windows)	90
Additional print tasks	91
Print tasks (macOS)	92
How to print (macOS)	92
Automatically print on both sides (macOS)	92
Manually print on both sides (macOS)	92
Print multiple pages per sheet (macOS)	93
Select the paper type (macOS)	93
Additional print tasks	93
Store print jobs on the printer to print later or print privately	94
Introduction	94
Create a stored job (Windows)	94
Create a stored job (macOS)	95
Print a stored job	96
Delete a stored job	96
Delete a job that is stored on the printer	96
Change the job storage limit	96
Information sent to printer for Job Accounting purposes	97
Mobile printing	98
Introduction	98
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	98
HP ePrint via email	99
AirPrint	99
Android embedded printing	100
Print from a USB flash drive	101
Introduction	101
Enable the USB port for printing	101
Print USB documents	102
Print using high-speed USB 2.0 port (wired)	103
Enable the high-speed USB port for printing	103
Manage the printer	105
Advanced configuration with the HP Embedded Web Server (EWS)	106
Introduction	106
How to access the HP Embedded Web Server (EWS)	106
HP Embedded Web Server features	107
Information tab	107
General tab	108
Print tab	108
Supplies tab	109
Troubleshooting tab	109
Security tab	110
HP Web Services tab	110
Networking tab	110
Other Links list	112
Configure IP network settings	113
Printer sharing disclaimer	113
View or change network settings	113
Rename the printer on a network	113
Manually configure IPv4 TCP/IP parameters from the control panel	113
Manually configure IPv6 TCP/IP parameters from the control panel	114
Link speed and duplex settings	114
Printer security features	116
Introduction	116
Security statements	116
Assign or change the system password using the HP Embedded Web Server	116
IP Security	117
Encryption support: HP High Performance Secure Hard Disks	117
Lock the formatter	117
Energy-conservation settings	118
Introduction	118
Set the idle settings	118
Set the sleep timer and configure the printer to use 1 watt or less of power	118
Set the sleep schedule	119
HP Web Jetadmin	120
Software and firmware updates	121
Solve problems	123
Customer support	124
Control panel help system	125
Reset factory settings	126
Introduction	126
Method one: Restore factory settings from the printer control panel	126
Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ...	126
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	127
Change the “Very Low” settings	127
Order supplies	127
Printer does not pick up paper or misfeeds	128
Introduction	128
The printer does not pick up paper	128
The printer picks up multiple sheets of paper	130
Clear paper jams	134
Introduction	134
Paper jam locations	134
Auto-navigation for clearing paper jams	135
Experiencing frequent or recurring paper jams?	135
Clear paper jams in Tray 1 (13.A1)	136
Clear paper jams in Tray 2 (13.A2)	140
Clear jams in the fuser (13.B9, 13.B2, 13.FF)	145
Clear paper jams in the output bin (13.E1)	149
Clear jams in the duplex area (13.D3)	149
Clear paper jams in the 550-sheet trays (13.A3, 13.A4)	152
Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5)	159
Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4, 13.A5, 13.A7)	165
Resolve print-quality problems	171
Introduction	171
Troubleshoot print quality	171
Update the printer firmware	171
Print from a different software program	171
Check the paper-type setting for the print job	171
Check the paper type setting on the printer	172
Check the paper type setting (Windows)	172
Check the paper type setting (macOS)	172
Check toner-cartridge status	172
Print a cleaning page	173
Visually inspect the toner cartridge or cartridges	173
Check paper and the printing environment	174
Step one: Use paper that meets HP specifications	174
Step two: Check the environment	174
Step three: Set the individual tray alignment	174
Try a different print driver	175
Troubleshoot color quality	175
Calibrate the printer to align the colors	175
Troubleshoot image defects	176
Solve wired network problems	185
Introduction	185
Poor physical connection	185
The computer is using the incorrect IP address for the printer	185
The computer is unable to communicate with the printer	186
The printer is using incorrect link and duplex settings for the network	186
New software programs might be causing compatibility problems	186
The computer or workstation might be set up incorrectly	186
The printer is disabled, or other network settings are incorrect	186

Match case Limit results 1 per page

Solve wired network problems

Introduction

Certain types of problems can indicate there is a network communication problem. These problems include the

following issues:

●

The periodic loss of ability to communicate with the printer

●

The printer cannot be found during driver installation

●

A periodic failure to print

NOTE:

If you have been experiencing intermittent loss of network connectivity, ﬁrst update the printer

ﬁrmware. For instructions on how to update the printer ﬁrmware, go to

http://support.hp.com

, search for your

printer, and then search on “update the ﬁrmware.”

Check the following items to verify that the printer is communicating with the network. Before beginning, print a

conﬁguration page from the printer control panel and locate the printer IP address that is listed on this page.

●

Poor physical connection

●

The computer is using the incorrect IP address for the printer

●

The computer is unable to communicate with the printer

●

The printer is using incorrect link and duplex settings for the network

●

New software programs might be causing compatibility problems

●

The computer or workstation might be set up incorrectly

●

The printer is disabled, or other network settings are incorrect

NOTE:

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating

systems and not of the HP print drivers. For more information, go to Microsoft at

www.microsoft.com

Poor physical connection

Verify that the printer is attached to the correct network port using a cable of the correct length.

Verify that cable connections are secure.

Look at the network port connection on the back of the printer, and verify that the amber activity light

ﬂashes indicating network traﬀic, and the green link-status light is continuously lit indicating a network link.

If the problem continues, try a diﬀerent cable or port on the hub.

The computer is using the incorrect IP address for the printer

Open the printer properties and click the

Ports

tab. Verify that the current IP address for the printer is

selected. The printer IP address is listed on the printer conﬁguration page.

If you installed the printer using the HP standard TCP/IP port, select the box labeled

Always print to this

printer, even if its IP address changes

ENWW

Solve wired network problems

175