HP ProLiant DL320e HP Intelligent Provisioning User Guide - Page 51

Support and other resources, Contacting HP, Related information, Websites

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4 Support and other resources Contacting HP For worldwide technical support information, see the HP support website: http://www.hp.com/support Be sure to have the following information available before you call HP: • Active Health System log: Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the "Active Health System download" (page 24) section. • Onboard Administrator SHOW ALL report (for HP BladeSystem products only) - more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website: http://h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/? docId=emr_na-c02843807 • Technical Support registration number (if applicable) • Product serial numbers • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level Related information Document title Website HP iLO User Guide http://www.hp.com/go/ilo/docs Configuring HP Array Configuration Utility Reference Guide h HP Insight Management WBEM Providers User Guide http://www.hp.com/go/wbem/docs HP Insight Diagnostics User Guide http://www.hp.com/go/intelligentprovisioning/docs HP ROM-Based Setup Utility User Guide http://www.hp.com/support/rbsu HP Intelligent Provisioning Release Notes http://www.hp.com/support/IP_RN_en Websites • HP iLO Management Engine: http://www.hp.com/go/ilomanagementengine • HP Systems Insight Manager: http://www.hp.com/go/hpsim • HP Service Pack for ProLiant: http://www.hp.com/go/spp Contacting HP 51

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4 Support and other resources
Contacting HP
For worldwide technical support information, see the HP support website:
h
t
tp://w
w
w
.hp
.co
m/su
ppo
r
t
Be sure to have the following information available before you call HP:
•
Active Health System log: Download and have available an Active Health System log for 3
days before the failure was detected. For more information, see the
“Active Health System
download” (page 24)
section.
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only) – more
information on obtaining the Onboard Administrator SHOW ALL report, see the HP website:
h
t
tp://h20
5
6
4.w
w
w2
.hp
.co
m/po
r
t
al/sit
e/hp
s
c/pu
bli
c/kb/docDis
pla
y/?
docI
d=e
mr_na
-c0
2
8
4
3
8
0
7
•
Technical Support registration number (if applicable)
•
Product serial numbers
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
Related information
Website
Document title
h
t
tp://w
w
w
.hp
.co
m/go/ilo/doc
s
HP iLO User Guide
h
Configuring HP Array Configuration Utility Reference Guide
h
t
tp://w
w
w
.hp
.co
m/go/wbe
m/doc
s
HP Insight Management WBEM Providers User Guide
h
t
tp://w
w
w
.hp
.co
m/go/in
t
e
lli
ge
n
tpr
o
v
isi
o
ning/doc
s
HP Insight Diagnostics User Guide
h
t
tp://w
w
w
.hp
.co
m/su
ppo
r
t/r
b
su
HP ROM-Based Setup Utility User Guide
h
t
tp://w
w
w
.hp
.co
m/su
ppo
r
t/I
P_RN_e
n
HP Intelligent Provisioning Release Notes
Websites
•
HP iLO Management Engine:
h
t
tp://w
w
w
.hp
.co
m/go/ilo
manage
me
n
t
e
ngine
•
HP Systems Insight Manager:
h
t
tp://w
w
w
.hp
.co
m/go/hp
sim
•
HP Service Pack for ProLiant:
h
t
tp://w
w
w
.hp
.co
m/go/s
pp
Contacting HP
51