HP ProLiant DL360e HP Smart Update Firmware DVD User Guide - Page 4

Recovering from an installation failure 28 Collecting trace directories 28 Recovering from a discovery failure 30 Troubleshooting connection errors 30 HP SUM hangs during discovery 30 Recovering from a loss of Linux remote functionality by configuring firewall settings 31 Recovering from a blocked program on Microsoft Windows 31 Configuring Windows firewall settings 31 Network ports used by HP SUM 31 Enabling ports in HP SUM 33 Recovering from operating system limitations when using a Japanese character set 34 Displaying the user-specified reboot message using a Japanese character set when running on a Linux operating system...34 Rebooting with the user-specified reboot message using a Japanese character set when running on a Windows operating system 34 Recovering from Fatal Error - application will exit message 34 Running in a directory path containing double-byte characters 34 Recovering a lost HP SUM connection 34 Smart Update Firmware DVD mounted using iLO virtual media 34 Troubleshooting HP SUM in IPv6 networks 34 Troubleshooting HP SUM in IPv6 Windows Server 2003 environment 35 Troubleshooting HP SUM in IPv6 Windows Server 2008 environment 35 Troubleshooting HP SUM in IPv6 Red Hat and Novell SUSE-based Linux environments 36 Windows found new hardware message 36 Non-matching systems error reported when building source Linux RPMs or installing Linux RPMs built from source...36 Linux component version discrepancy for source RPMs 37 HP SUM displays No components found in the selected repository(ies) message 37 Installation of components failed with 'Update returned an error' when installing Linux RPMs............37 HP SUM fails on Windows Vista and Windows 7 due to McAfee firewalls 37 Virtual Connect firmware upgrade using HP SUM fails if VC reports an invalid or bad health state....39 Performing a Health check ...40 7 Support and other resources 41 Information to collect before contacting HP 41 How to contact HP...41 Subscription service...41 Related information...41 Typographic conventions...42 HP Insight Remote Support software 42 8 Documentation feedback 44 Acronyms and abbreviations 45 Index...46 4 Contents