HP ScanJet Pro 3000 User Guide - Page 3

Table of contents

1

Product basics

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1

Product features

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2

Product walkaround

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3

Front view

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3

Control panel

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4

Back view

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4

About scan shortcuts

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5

Scanner software

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5

Scanner software (Windows)

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5

HP Easy Scan software

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5

HP Scanner Tools Utility

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7

HP TWAIN

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7

Scanner software (Mac)

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7

Sleep Mode and auto-off settings

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8

HP EveryPage Ultrasonic (Windows)

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9

2

Use the scanner

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10

Load originals

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10

Document loading tips

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10

Load documents

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12

Load cards

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14

Start a scan from the hardware

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15

Use the scanning software

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15

How to get software updates

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15

Windows software

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15

Scan from HP Easy Scan

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15

Scan from other applications

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15

Scan to cloud

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16

Work with scan shortcuts

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16

View scan shortcuts

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16

Create scan shortcuts

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17

ENWW

iii

Section	Page
Product basics	7
Product features	8
Product walkaround	9
Front view	9
Control panel	10
Back view	10
About scan shortcuts	11
Scanner software	11
Scanner software (Windows)	11
HP Easy Scan software	11
HP Scanner Tools Utility	13
HP TWAIN	13
Scanner software (Mac)	13
Sleep Mode and auto-off settings	14
HP EveryPage Ultrasonic (Windows)	15
Use the scanner	16
Load originals	16
Document loading tips	16
Load documents	18
Load cards	20
Start a scan from the hardware	21
Use the scanning software	21
How to get software updates	21
Windows software	21
Scan from HP Easy Scan	21
Scan from other applications	21
Scan to cloud	22
Work with scan shortcuts	22
View scan shortcuts	22
Create scan shortcuts	23
Import and export scan shortcuts	23
Apply a background filter	23
HP EveryPage Ultrasonic	24
Mac software	24
Scan documents	24
Scan to email	25
Scan from other applications	25
Care and maintenance	26
HP Scanner Tools Utility Maintenance tab (Windows)	27
HP Utility (Mac)	27
Order maintenance and scanning supplies	27
Clean the scanning strips	27
Clean the paper path	29
Clean the rollers	30
Replace the roller and separation pad	33
Troubleshooting	34
Basic troubleshooting tips	35
Scanner installation troubleshooting	36
Check the cables	36
Uninstall and then reinstall the HP Scanjet drivers and tools (Windows)	36
Scanner initialization or hardware problems	38
Check the USB connection	39
Check that the scanner has power	40
Reset the scanner	40
The scanner has stopped working correctly	41
Scanner operation problems	42
Scanner will not turn on	42
Scanner keeps turning off	42
Scanner does not scan right away	43
Scanner scans only one side of a two-sided page	43
Scanned pages are missing at the scan destination	43
Scanned image is fuzzy	43
Scanned pages are out of order at the scan destination	44
Optimize scanning and task speeds	44
The scan is completely black or completely white	44
Scanned images are not straight	44
Vertical white stripes appear on the printed page	45
Vertical colored stripes appear on the printed page	45
Scan files are too large	45
Scanner buttons are not working correctly	46
Scanner paper path problems	47
Paper jamming, skewing, misfeeds, or multiple-page feeds	47
Scanning fragile originals	47
Paper does not feed from the scanner	47
Originals are curling up in the scanner output tray.	48
The bottom of the scanned image is cut off	48
The scanned images have streaks or scratches	48
An item loaded in the scanner jams repeatedly	49
Clear jams from the scanner paper path	49
Product accessibility	50
Specifications and warranty	51
Scanner specifications	52
Document feeder specifications	52
Environmental specifications	52
Disposal of Waste Equipment by Users	53
Electronic hardware recycling	53
Chemical substances	53
Regulatory information	53
Energy information	53
Important safety instructions	54
Restriction on hazardous substance (Turkey)	55
Restriction on hazardous substance (Ukraine)	55
Recycle and restricted material information	55
Hewlett-Packard limited warranty statement	56

HP ScanJet Pro 3000 User Guide - Page 3

Table of contents

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