HP ScanJet Pro 3000 User Guide - Page 43

Scanner does not scan right away, Scanner scans only one side of a two-sided

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Windows: To change the defaults, complete these steps: 1. Launch the HP Scanner Tools Utility. 2. Click the Settings tab, and then select the appropriate Sleep Mode and Auto-Off settings. ● To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15 minutes or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list. ● To specify the period of inactivity after which the scanner automatically turns off, select the appropriate value (1 hour, 2 hours, 4 hours, or Never) from the Auto-Off: Turn off the scanner after: drop-down list. Mac: Use HP Utility to change these defaults. Scanner does not scan right away Make sure the document feeder hatch is closed, and that the scanner is turned on. Scanner scans only one side of a two-sided page Verify that the scan shortcut you selected specifies two-sided scanning. Scanned pages are missing at the scan destination When scanning, pages that stick together are scanned as one item. Windows: HP EveryPage Ultrasonic stops the scan if multiple pages are fed into the scanner at one time. To enable HP EveryPage Ultrasonic, follow these steps: 1. Open HP Easy Scan and select the shortcut for which you wish to enable misfeed (multipick) detection. 2. From the Shortcuts menu, click Edit. 3. On the Shortcut Editor dialog, click the Properties tab. 4. Select the Misfeed (multipick) detection check box. Scanned image is fuzzy ● Check for any obstructions in the scanner paper path and make sure the paper width guides are positioned appropriately. Try another scan. ● Clean the scanning strips inside the document feeder. ● Verify that the document is not fuzzy. ENWW Scanner operation problems 37

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Windows: To change the defaults, complete these steps:
1.
Launch the HP Scanner Tools Utility.
2.
Click the
Settings
tab, and then select the appropriate Sleep Mode and Auto-Off settings.
●
To specify the period of inactivity after which the scanner goes into Sleep Mode, select
15
minutes
or
1 hour
from the
Sleep: Put the scanner to sleep after:
drop-down list.
●
To specify the period of inactivity after which the scanner automatically turns off, select the
appropriate value (
1 hour
,
2 hours
,
4 hours
, or
Never
) from the
Auto-Off: Turn off the
scanner after:
drop-down list.
Mac: Use HP Utility to change these defaults.
Scanner does not scan right away
Make sure the document feeder hatch is closed, and that the scanner is turned on.
Scanner scans only one side of a two-sided page
Verify that the scan shortcut you selected specifies two-sided scanning.
Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item.
Windows: HP EveryPage Ultrasonic stops the scan if multiple pages are fed into the scanner at one
time. To enable HP EveryPage Ultrasonic, follow these steps:
1.
Open HP Easy Scan and select the shortcut for which you wish to enable misfeed (multipick)
detection.
2.
From the
Shortcuts
menu, click
Edit
.
3.
On the
Shortcut Editor
dialog, click the
Properties
tab.
4.
Select the
Misfeed (multipick) detection
check box.
Scanned image is fuzzy
●
Check for any obstructions in the scanner paper path and make sure the paper width guides are
positioned appropriately. Try another scan.
●
Clean the scanning strips inside the document feeder.
●
Verify that the document is not fuzzy.
ENWW
Scanner operation problems
37