HP XM600 hp kayak xm600 series 2, user's guide for minitower models - Page 66

Collecting Information Before Contacting HP Support, PC Description, Question or Problem

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3 Troubleshooting Your HP PC Workstation Collecting Information Before Contacting HP Support Collecting Information Before Contacting HP Support It is recommended that before contacting HP Support you note down some of the information mentioned below. This will help HP support deal with your problem quickly and efficiently: PC Description Model number Serial number Memory See label on the right side of your PC. See label on the right side of your PC. • Number of megabytes installed • Is it HP supplied memory or memory from another source? • The total amount of memory installed is displayed in the Setup program main menu, accessed by pressing F2 during start-up. You can also use the System Info feature of HP MaxiLife to get this information (refer to "Other Features" on page 55). • There may be some compatibility problems with non-HP memory modules. HP supports and recommends only HP supplied memory modules. Question or Problem Write down a brief description of the problem Frequency How often has the problem occurred? Run OK? How long has the PC been running normally? Recent changes to the PC Have there been any recent changes made to the PC? Hardware Configuration Which BIOS version is used? Any BIOS parameter changes? Make a list of slots and interrupts used by additional cards (for example, LAN, sound and SCSI) The BIOS version is displayed in the Setup program main menu, accessed by pressing F2 during start-up. You can also use the System Info feature of HP MaxiLife to get this information (refer to "Other Features" on page 55). Did the problem occur after changes were made to the BIOS using the Setup program? This is to check for interrupt conflicts. You can find IRQs by running e-DiagTools (see page 59). Operating System Are you using the original operating system software that came preloaded on your PC? If not, what is the operating system version? Select Settings Á Control Panel from the Start menu, then click on the System icon. The operating system version is displayed under System. Any operating system-generated error messages? Any errors during boot (Power-On Self Test)? This test checks all installed components. Please note down exact text of error message. Any POST errors will be displayed on your monitor screen or signalled by beep codes. 66

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3
Troubleshooting Your HP PC Workstation
Collecting Information Before Contacting HP Support
66
Collecting Information Before Contacting HP Support
It is recommended that before contacting HP Support you note down some
of the information mentioned below. This will help HP support deal with
your problem quickly and efficiently:
PC Description
Model number
See label on the right side of your PC.
Serial number
See label on the right side of your PC.
Memory
•
Number of megabytes installed
•
Is it HP supplied memory or memory
from another source?
•
The total amount of memory installed is displayed in the
Setup
program main menu,
accessed by pressing
F2
during start-up. You can also use the
System Info
feature of HP
MaxiLife to get this information (refer to “Other Features” on page 55).
•
There may be some compatibility problems with non-HP memory modules. HP supports
and recommends only HP supplied memory modules.
Question or Problem
Write down a brief description of the problem
Frequency
How often has the problem occurred?
Run OK?
How long has the PC been running normally?
Recent changes to the PC
Have there been any recent changes made to the PC?
Hardware Configuration
Which BIOS version is used?
The BIOS version is displayed in the
Setup
program main menu, accessed by pressing
F2
during start-up. You can also use the
System Info
feature of HP MaxiLife to get this
information (refer to “Other Features” on page 55).
Any BIOS parameter changes?
Did the problem occur after changes were made to the BIOS using the
Setup
program?
Make a list of slots and interrupts used by
additional cards (for example, LAN, sound
and SCSI)
This is to check for interrupt conflicts. You can find IRQs by running e-DiagTools (see page 59).
Operating System
Are you using the original operating
system software that came preloaded on
your PC?
If not, what is the operating system
version?
Select Settings
Control Panel from the Start menu, then click on the System icon. The
operating system version is displayed under System.
Any operating system-generated error
messages?
Please note down exact text of error message.
Any errors during boot (Power-On Self
Test)?
This test checks all installed components.
Any POST errors will be displayed on your monitor screen or signalled by beep codes.