HP Z3100 HP Designjet Z3100 Photo Printer Series - Quick Reference Guide - Page 69

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11 HP Customer Care Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation. ● If you call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: ● The printer you are using (the product number and the serial number, found on the label at the back of the printer) ● If there is an error code on the front panel, note it down; see Front- panel error messages on page 59 ● The printer's Service ID: at the front panel, select the Information menu icon , then View printer information ● The computer you are using ● Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers) ● The cable you are using (by part number) and where you purchased it ● The type of interface used on your printer (USB or network) ● The software name and version you are currently using ● If possible, print out the following reports; you may be asked to fax them to the support center helping you: Configuration, Usage Report, and "all pages above" from Service Information (see Using your printer on DVD) HP Customer Care ENWW Contact HP Support 63

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11
HP Customer Care
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●
Review the troubleshooting suggestions in this guide.
●
Review the relevant driver documentation.
●
If you have installed third-party software drivers and RIPs, see their
documentation.
●
If you call one of the Hewlett-Packard offices, please have the following
information available to help us answer your questions more quickly:
●
The printer you are using (the product number and the serial
number, found on the label at the back of the printer)
●
If there is an error code on the front panel, note it down; see
Front-
panel error messages
on page
59
●
The printer's Service ID: at the front panel, select the Information
menu icon
, then
View printer information
●
The computer you are using
●
Any special equipment or software you are using (for example,
spoolers, networks, switch-boxes, modems, or special software
drivers)
●
The cable you are using (by part number) and where you
purchased it
●
The type of interface used on your printer (USB or network)
●
The software name and version you are currently using
●
If possible, print out the following reports; you may be asked to
fax them to the support center helping you: Configuration, Usage
Report, and “all pages above” from Service Information (see
Using your printer
on DVD)
ENWW
Contact HP Support
63
HP Customer Care