HP Z3100 HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guide - Page 48

Troubleshooting print-quality issues

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Print-quality issues 9 Troubleshooting print-quality issues General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 36. ● Make sure that the paper type selected in the front panel is the same as the paper type loaded into the printer. To check this, use the View loaded paper key on the front panel. At the same time, check that the paper type has been calibrated. Also make sure that the paper type selected in your software is the same as the paper type loaded into the printer. CAUTION: If you have the wrong paper type selected, you could experience poor print quality and incorrect colors, and perhaps even damage to the printheads. ● Check that you are using the most appropriate print-quality settings for your purposes (see Printing on page 25). You are likely to see lower print quality if you have moved the print-quality slider to the 'Speed' end of the scale, or set the custom quality level to Fast. ● Check that your environmental conditions (temperature, humidity) are in the recommended range. See Using your printer on DVD. ● Check that your ink cartridges and printheads have not passed their expiration dates: see Maintain the ink cartridges on page 33. ● Avoid touching the paper while printing is in progress. ENWW General advice 43

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9
Troubleshooting print-quality issues
General advice
When you have any print-quality problem:
●
To achieve the best performance from your printer, use only genuine
manufacturer's supplies and accessories, whose reliability and performance
have been thoroughly tested to give trouble-free performance and best-quality
prints. For details of recommended papers, see
Order paper
on page
36
.
●
Make sure that the paper type selected in the front panel is the same as the
paper type loaded into the printer. To check this, use the
View loaded paper
key on the front panel. At the same time, check that the paper type has been
calibrated. Also make sure that the paper type selected in your software is the
same as the paper type loaded into the printer.
CAUTION:
If you have the wrong paper type selected, you could
experience poor print quality and incorrect colors, and perhaps even
damage to the printheads.
●
Check that you are using the most appropriate print-quality settings for your
purposes (see
Printing
on page
25
). You are likely to see lower print quality if
you have moved the print-quality slider to the 'Speed' end of the scale, or set
the custom quality level to
Fast
.
●
Check that your environmental conditions (temperature, humidity) are in the
recommended range. See
Using your printer
on DVD.
●
Check that your ink cartridges and printheads have not passed their expiration
dates: see
Maintain the ink cartridges
on page
33
.
●
Avoid touching the paper while printing is in progress.
ENWW
General advice
43
Print-quality issues