HP Z3100 HP Designjet Z3100ps GP Photo Printer Series - Quick Reference Guide - Page 51

Colors are inaccurate

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Print-quality issues Colors are inaccurate If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. At the same time, check the color calibration status. If the status is PENDING or OBSOLETE, you should perform color calibration: see Color calibration on page 31. If you have made any changes, you may wish to reprint your job in case the problem has been solved. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 25). If you have selected the Speed or Fast options, you may not get the most accurate colors. If you change the print-quality settings, you may wish to reprint your job at this point in case the problem has been solved. 4. If you are using Application Color Management, check that the color profile you are using corresponds to the selected paper type and print-quality settings. If you have doubts about which color settings to use, see Color management on page 31. If you need to create a color profile, see Using your printer on DVD. 5. If you try to do color management in your application and also in the printer, your results will be wrong. You should manage colors in the application or in the printer, but not in both. 6. If the problem consists of color differences between your print and your monitor, please follow the instructions in the "How to calibrate your monitor" section of the HP Color Center. At this point, you may wish to reprint your job in case the problem has been solved. 7. Print the Image Diagnostics Print. See Using your printer on DVD. If the problem persists despite all the above actions, contact your customer service representative for further support. 46 Chapter 9 Troubleshooting print-quality issues ENWW

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Colors are inaccurate
If the colors of your print do not match your expectations, try the following:
1
.
Check that the paper type you have loaded corresponds to the paper type
selected in the front panel and in your software. To check on the front panel,
use the
View loaded paper
key. At the same time, check the color calibration
status. If the status is PENDING or OBSOLETE, you should perform color
calibration: see
Color calibration
on page
31
. If you have made any changes,
you may wish to reprint your job in case the problem has been solved.
2
.
Check that you are printing on the correct side of the paper.
3
.
Check that you are using appropriate print-quality settings (see
Printing
on page
25
). If you have selected the
Speed
or
Fast
options, you may not get
the most accurate colors. If you change the print-quality settings, you may wish
to reprint your job at this point in case the problem has been solved.
4
.
If you are using Application Color Management, check that the color profile you
are using corresponds to the selected paper type and print-quality settings. If
you have doubts about which color settings to use, see
Color management
on page
31
. If you need to create a color profile, see
Using your printer
on
DVD.
5
.
If you try to do color management in your application and also in the printer,
your results will be wrong. You should manage colors in the application or in
the printer, but not in both.
6
.
If the problem consists of color differences between your print and your monitor,
please follow the instructions in the “How to calibrate your monitor” section of
the HP Color Center. At this point, you may wish to reprint your job in case the
problem has been solved.
7
.
Print the Image Diagnostics Print. See
Using your printer
on DVD.
If the problem persists despite all the above actions, contact your customer service
representative for further support.
46
Chapter
9
Troubleshooting print-quality issues
ENWW
Print-quality issues