Hisense 43A6KV User Manual - Page 63
Sound Issues
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Troubleshooting Problem The picture is distorted. The picture is blurry or flickering, or cuts out momentarily. The picture appears red, purple, pink and other colors. Picture distorted or appears wavy. Possible Solutions • The compression of video content may cause picture distortions, especially in fast moving pictures from sports programmes and action movies. • If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction. • Mobile phones used close to the TV (within 1m) may cause noise on analogue and digital channels. Settings > Picture > Picture Mode Settings > Sharpness. You can try to increase or decrease the Sharpness. • If you use an external antenna, check the direction, position and connection of the antenna. • Adjust the direction of your antenna, or reset or fine tune the channel. Settings > Picture > Picture Mode Settings > Expert Settings > White Balance. You can try to increase or decrease the White Balance. • Some electrical appliances may affect the TV. If you turn off the appliance and the interference goes away, then move it further away from TV. • Insert the power plug of the TV into another power outlet. Related information There is no picture, or the picture is black and white. on page 51 Sound Issues When the TV has a sound problem, these steps may help resolve the problem. > Settings > Support > Self Diagnosis > Sound Test If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength. Problem Picture is normal, but no sound. Possible Solutions • Check the volume settings. • Check if 'Mute' mode is set to on. • Check the volume control of the device (cable or satellite box, DVD, Blu- ray, etc.) connected to your TV. The speakers are making an odd sound. Sound distorted or appears wavy. • Make sure that the audio cable is connected to the correct audio output connector on the external device. • For antenna or cable connections, check the signal information. • A low signal level may cause sound distortions. • Some electrical appliances may affect the TV. If you turn off the appliance and the interference goes away, then move it further away from TV. • Insert the power plug of the TV set into another power outlet. 59