Hisense 43A6KV User Manual - Page 65

External Device Connection Issues, HDMI & CEC Issues, Application Issues

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Troubleshooting External Device Connection Issues When the TV has difficulties with external device connection, these solutions may help resolve the problem. Problem The TV is having trouble receiving a signal from an external set top box. There is no sound. Possible Solutions • If there is no signal occasionally, unplug cable from TV and re-plug after 60 seconds. • Change to another HDMI port. • Change to another HDMI cable. • First, you need to check whether the external power amplifier device is connected to the ARC/eARC port or optical port of the TV. Second, Check whether ARC is selected at > Settings > Sound > Audio Output Settings > Audio Output. If your TV support eARC function, check whether eARC is set to On at > Settings > Sound > Audio Output Settings Settings > Sound > Audio Output Settings > Digital Audio Out. You can try to select Pass Through, PCM, AUTO, Dolby Auto Dolby Digital, or Dolby Auto - Dolby Digital Plus. • Whether the power amplifier device port is connected correctly. Related information External source connected but no picture or sound. on page 54 HDMI & CEC Issues When HDMI & CEC is not working, these steps may help resolve the problem. Problem HDMI & CEC does not work. Possible Solutions • Confirm that the device is a HDMI & CEC compatible device. • Check if the power cable of the HDMI & CEC device is properly connected. • Check the cable connection of the HDMI & CEC device is secure. • Check CEC function of your TV is turned on. > Settings > System > HDMI-CEC > HDMI-CEC • Check HDMI & CEC feature of the connected device is turned on. • Depending on the connected HDMI device, the HDMI & CEC control feature may not work. Related information Use HDMI-CEC on page 20 Application Issues When some apps will not play, this may help resolve the problem. 61

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Troubleshooting
External Device Connection Issues
When the TV has difficulties with external device connection, these solutions may help resolve the problem.
Problem
Possible Solutions
The TV is having trouble
receiving a signal from an
external set top box.
•
If there is no signal occasionally, unplug cable from TV and re-plug after
60 seconds.
•
Change to another HDMI port.
•
Change to another HDMI cable.
There is no sound.
•
First, you need to check whether the external power amplifier device is
connected to the ARC/eARC port or optical port of the TV.
Second, Check whether ARC is selected at
>
Settings
>
Sound
>
Audio Output Settings
>
Audio Output
. If your TV support
eARC
function, check whether
eARC
is set to
On
at
>
Settings
>
Sound
>
Audio Output Settings
.
•
>
Settings
>
Sound
>
Audio Output Settings
>
Digital Audio
Out
. You can try to select
Pass Through
,
PCM
,
AUTO
,
Dolby Auto -
Dolby Digital
, or
Dolby Auto - Dolby Digital Plus
.
•
Whether the power amplifier device port is connected correctly.
Related information
External source connected but no picture or sound.
on page 54
HDMI & CEC Issues
When HDMI & CEC is not working, these steps may help resolve the problem.
Problem
Possible Solutions
HDMI & CEC does not work.
•
Confirm that the device is a HDMI & CEC compatible device.
•
Check if the power cable of the HDMI & CEC device is properly
connected.
•
Check the cable connection of the HDMI & CEC device is secure.
•
Check CEC function of your TV is turned on.
>
Settings
>
System
>
HDMI-CEC
>
HDMI-CEC
•
Check HDMI & CEC feature of the connected device is turned on.
•
Depending on the connected HDMI device, the HDMI & CEC control
feature may not work.
Related information
Use HDMI-CEC
on page 20
Application Issues
When some apps will not play, this may help resolve the problem.
61