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Troubleshooting

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Chapter 6. Troubleshooting This chapter describes diagnostic tools that are available to you. You can use these tools to identify and correct problems that might come up as you use your computer. Note If your computer does not start when you press the power switch, do the following: Make sure your computer and monitor are connected to working electrical outlets. Make sure all cables are securely connected to the correct locations. If this does not correct the problem, have the computer serviced. Computer problems can be caused by hardware, software, or user error (for example, pressing the wrong key). Using the diagnostic aids discussed in this chapter, you might be able to solve such problems yourself or gather helpful information you can pass on to a service technician. You can check the hardware by following the procedures in this chapter. You can also use the diagnostic programs provided with your computer (see "IBM Enhanced Diagnostics" on page 109 for a description of these programs). If the hardware checks out and you have not made a user error, you might have a software problem. If you suspect that you have a software problem, see "Software problem" on page 108 and the operating system documentation that comes with your computer. If you have installed software applications yourself, see the documentation that comes with the software. The following tools are available to diagnose hardware-related problems: Power-on self-test (POST) troubleshooting MAP troubleshooting charts IBM Enhanced Diagnostics program © Copyright IBM Corp. 2000 87

Section	Page
User Guide IntelliStation Z Pro Type 6866 Professional Workstation	1
Contents	5
Safety information	11
Laser compliance statement	12
Lithium battery notice	14
About this book	15
Related information	15
Chapter 1. IBM IntelliStation Z Pro overview	17
Features	18
Software	20
Preinstalled software	21
Additional software	22
System specifications	24
Chapter 2. Setting up your computer	27
Arranging your workspace	27
Comfort	27
Glare and lighting	28
Air circulation	29
Electrical outlets and cable lengths	29
Connecting computer cables	29
Controls and status indicators	30
Getting started	32
Starting your computer for the first time	33
Running the setup program	33
Using Access IBM	34
Creating an emergency repair disk	38
Service Pack 5	39
Additional setup tasks	39
Setting up Internet Explorer	39
Installing other operating systems	39
Finishing the installation	40
Chapter 3. Operating and caring for your computer	41
Starting your computer	41
Using video features	42
Video device drivers	42
Changing monitor settings	42
Using audio features	43
Line out/headphone	43
Audio line in	43
Microphone in	44
Updating system programs	44
Managing your computer	45
Wake on LAN	45
Alert on LAN	45
Remote Program Load or Dynamic Host Configuration Protocol	46
Remote Administration	46
LANClient Control Manager	46
System Migration Assistant	46
Desktop Management Interface	47
Using security features	47
Anti-intrusion features	47
Component protection	48
Asset ID capability	48
IBM security solutions	49
Data protection	49
Enhanced security	50
Locking the keyboard	50
Shutting down your computer	50
Taking care of your computer	50
Basics	51
Cleaning your computer	51
Moving your computer	52
Chapter 4. Using the Configuration/Setup Utility program	55
Starting and using the Configuration/Setup Utility program	55
Viewing and changing settings	56
Exiting from the Configuration/Setup Utility program	57
Using System Security	58
Using Enhanced Security	58
Using Security Profile by Device	59
Setting Remote Administration	60
Using passwords	61
Using Adapter ROM security	65
Using Asset ID	66
Using the IBM Embedded Security Chip	66
Enabling the Pentium III Xeon processor serial number feature	66
Other settings in the Configuration/Setup Utility program	67
Changing keyboard speed	67
Changing and viewing the startup sequence	67
Interrupt and DMA resources	69
Power-management features	69
Chapter 5. Installing options	73
Preparing to install options	73
Handling static-sensitive devices	73
Available internal options	74
Tools required	74
Removing the cover and front bezel	75
Locating components	77
Identifying parts on the system board	77
Locating components on the memory card	79
Working with memory	80
Installing adapters	85
Installing internal drives	87
Installing a second microprocessor	95
Installing a security U-bolt	97
Replacing the cover and connecting the cables	99
Completing the installation	100
Updating the computer configuration	100
Configuring Plug and Play adapters	101
Starting the Configuration/Setup Utility program	101
Configuring startup sequences	102
Chapter 6. Troubleshooting	103
Power-on self-test (POST)	104
Troubleshooting MAP	105
POST messages	107
POST beep codes	111
SCSI error messages	112
Software-generated error messages	112
Diagnostic error codes and messages	112
Troubleshooting charts	112
Diskette drive problems	114
Hard disk drive problems	115
Monitor problems	115
General problems	118
Intermittent problems	119
Keyboard, mouse, or pointing-device problems	119
Memory problems	120
Option problems	121
Parallel port problems	122
Serial port problems	123
Printer problems	123
Software problem	124
Universal Serial Bus port problems	124
Changing the startup sequence to start from the CD	125
IBM Enhanced Diagnostics	125
Other diagnostic programs	127
Using the ConfigSafe program	127
Using the IBM Product Recovery CD	128
Additional resources	129
Recovering the operating system and support software	129
Recovering from a POST/BIOS update failure	130
Replacing the battery	131
Chapter 7. Getting help, service, and information	135
Service support	135
Before you call for service	137
Getting customer support and service	137
Using the World Wide Web	137
Using electronic support services	138
Getting information by fax	138
Getting help online	139
Getting help by telephone	139
Getting help around the world	141
Purchasing additional services	141
Enhanced PC support line	141
900-number operating system and hardware support line	142
Network and server support line	142
Ordering support line services	142
Warranty and repair services	143
Ordering publications	144
Appendix A. Using the Software Selections CD	145
Features of the CD	145
Starting the CD	146
Using the Software Selections program	146
Appendix B. Rack mount configuration	149
Preparing the computer for installation	149
Preparing the rack enclosure	151
Installing the computer in the rack enclosure	155
Appendix C. Computer records	159
Serial numbers and keys	159
Device records	160
Appendix D. Viewing the license agreement	163
Appendix E. Product warranties and notices	165
Warranty Statements	165
IBM Statement of Limited Warranty for United States, Puerto Rico, and Canada (Part 1 - General Terms)	165
IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey, United States (Part 1 - General Terms)	168
Part 2 - Worldwide Country-Unique Terms	171
Notices	176
Year 2000 readiness and instructions	176
Trademarks	177
Electronic emission notices	178
Other notices	179
Power cord notice	181