Intermec CK3R CK3R and CK3X Mobile Computer User Manual - Page 89

About Troubleshooting the Computer, Wi-Fi Connection Problems

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Chapter 5 - Troubleshoot and Maintain the Computer About Troubleshooting the Computer These troubleshooting tables may help you fix some common problems you may experience with your computer. These tables group solutions for the Wi-Fi connection, 802.1x security, the imager, and general operation of the computer. Note: If you send the computer in for service, it is your responsibility to save the computer data and its configuration. Intermec is only responsible for ensuring that the hardware matches the original configuration when repairing or replacing the computer. Wi-Fi Connection Problems Use this section to find possible solutions to Wi-Fi connection problems. Wi-Fi Connection Problems and Possible Solutions Problem Possible Solution When you turn on the, mobile The host may have deactivated or lost the computer after it was current terminal emulation session. In a suspended for 10 to 15 minutes TCP/IP direct connect network, turn off the or longer, the mobile computer "Keep Alive" message from host to maintain can no longer send or receive the TCP session while the computer is messages over the network. suspended. The computer is connected to Move closer to an access point or to a the network, and you move to a different location to reestablish new site to collect data. Now, communications until you reconnect with your mobile computer is not the network. Any data collected while out of connected to the network. range is transmitted over the network. The mobile computer appears Move closer to an access point or to a to be connected to the network, different location to reestablish but you cannot establish a communications until you reconnect with terminal emulation session the network. Any data collected while out of with the host computer. range is transmitted over the network. The mobile computer appears There may be a problem with the to be connected to the network, connection between the access point and but the host computer is not the host computer. Check with network receiving any information from administrator or use your access point the mobile computer. user's manual. CK3R and CK3X Mobile Computer User Manual 77

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Chapter 5 — Troubleshoot and Maintain the Computer
CK3R and CK3X Mobile Computer User Manual
77
About Troubleshooting the Computer
These troubleshooting tables may help you fix some common
problems you may experience with your computer. These tables group
solutions for the Wi-Fi connection, 802.1x security, the imager, and
general operation of the computer.
Wi-Fi Connection Problems
Use this section to find possible solutions to Wi-Fi connection
problems.
Note:
If you send the computer in for service, it is your responsibility
to save the computer data and its configuration. Intermec is only
responsible for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.
Wi-Fi Connection Problems and Possible Solutions
Problem
Possible Solution
When you turn on the, mobile
computer after it was
suspended for 10 to 15 minutes
or longer, the mobile computer
can no longer send or receive
messages over the network.
The host may have deactivated or lost the
current terminal emulation session. In a
TCP/IP direct connect network, turn off the
“Keep Alive” message from host to maintain
the TCP session while the computer is
suspended.
The computer is connected to
the network, and you move to a
new site to collect data. Now,
your mobile computer is not
connected to the network.
Move closer to an access point or to a
different location to reestablish
communications until you reconnect with
the network. Any data collected while out of
range is transmitted over the network.
The mobile computer appears
to be connected to the network,
but you cannot establish a
terminal emulation session
with the host computer.
Move closer to an access point or to a
different location to reestablish
communications until you reconnect with
the network. Any data collected while out of
range is transmitted over the network.
The mobile computer appears
to be connected to the network,
but the host computer is not
receiving any information from
the mobile computer.
There may be a problem with the
connection between the access point and
the host computer. Check with network
administrator or use your access point
user’s manual.