Intermec CK3R CK3R and CK3X Mobile Computer User Manual - Page 96

Problems Using the Computer, Call Product Support

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Chapter 5 - Troubleshoot and Maintain the Computer Problems Using the Computer You can troubleshoot general problems while using the computer. Before you call Intermec Product Support, look for your problem in the next table, and try the possible solutions. Problems Using the Computer Problem Possible Solution You tap the screen and nothing Align the screen. happens. You press the Power button and • The battery may be completely nothing happens. drained. Replace or charge the battery. • Restart the computer. The computer appears to be • Press the Power button and select locked up, and you cannot enter Suspend. Press the Power button data. again to turn the screen back on. • Press the Power button and select Reboot. • Cold boot the computer. • Reload the firmware. You rotate the computer and the Run the Sensor Calibration application screen does not respond properly. to calibrate the accelerometer. You cannot type a character on The orange modifier or green modifier the keypad, or you can only type key may be locked. uppercase or lowercase letters. Call Product Support If you are having trouble using your Intermec computer, you can: • use the troubleshooting tables in this manual to find your problem and possible solutions. • visit the Intermec technical knowledge base, Knowledge Central at intermec.custhelp.com. If you still need help, you can call Intermec Product Support at: 1-800-755-5505 84 CK3R and CK3X Mobile Computer User Manual

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Chapter 5 — Troubleshoot and Maintain the Computer
84
CK3R and CK3X Mobile Computer User Manual
Problems Using the Computer
You can troubleshoot general problems while using the computer.
Before you call Intermec Product Support, look for your problem in
the next table, and try the possible solutions.
Call Product Support
If you are having trouble using your Intermec computer, you can:
•
use the troubleshooting tables in this manual to find your problem
and possible solutions.
•
visit the Intermec technical knowledge base, Knowledge Central at
intermec.custhelp.com
.
If you still need help, you can call Intermec Product Support at:
1-800-755-5505
Problems Using the Computer
Problem
Possible Solution
You tap the screen and nothing
happens.
Align the screen.
You press the
Power
button and
nothing happens.
•
The battery may be completely
drained. Replace or charge the battery.
•
Restart the computer.
The computer appears to be
locked up, and you cannot enter
data.
•
Press the
Power
button and select
Suspend
. Press the
Power
button
again to turn the screen back on.
•
Press the
Power
button and select
Reboot
.
•
Cold boot the computer.
•
Reload the firmware.
You rotate the computer and the
screen does not respond properly.
Run the Sensor Calibration application
to calibrate the accelerometer.
You cannot type a character on
the keypad, or you can only type
uppercase or lowercase letters.
The orange modifier or green modifier
key may be locked.