Intermec CK3R CK3R and CK3X Mobile Computer User Manual - Page 97

Locate Your Configuration Number, Locate Your Operating System Version

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Chapter 5 - Troubleshoot and Maintain the Computer Before you call Product Support, have this information ready: • Configuration number (CN) and serial number (SN), printed on a label inside the battery compartment or shown on the Device Health dashboard under Information. • Operating system version • Power management settings • Wireless security settings • SmartSystems Platform Bundle (SSPB) version • Intermec Terminal Emulation (ITE) version and protocol, available from the ITE main screen. Or, programming language of your custom application and tools used to create it. Most information is available in Intermec Settings. Locate Your Configuration Number Before you call Intermec Product Support, you need to know the configuration number of your computer. 1 Open the Device Health Dashboard: • Press on the numeric keypad. • Press $ on the alphanumeric keypad. 2 In the Dashboard, scroll down and tap Information. 3 Scroll down until you see the Hardware Configuration number. 4 Exit the Device Health Dashboard. Locate Your Operating System Version Before you call Intermec Product Support, you need know the operating system version loaded on your computer. 1 Open the Device Health Dashboard: • Press on the numeric keypad. • Press $ on the alphanumeric keypad. 2 In the Dashboard, scroll down and tap Information. CK3R and CK3X Mobile Computer User Manual 85

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Chapter 5 — Troubleshoot and Maintain the Computer
CK3R and CK3X Mobile Computer User Manual
85
Before you call Product Support, have this information ready:
•
Configuration number (CN) and serial number (SN), printed on a
label inside the battery compartment or shown on the Device
Health dashboard under
Information
.
•
Operating system version
•
Power management settings
•
Wireless security settings
•
SmartSystems Platform Bundle (SSPB) version
•
Intermec Terminal Emulation (ITE) version and protocol, available
from the ITE main screen.
Or, programming language of your custom application and tools
used to create it.
Most information is available in Intermec Settings.
Locate Your Configuration Number
Before you call Intermec Product Support, you need to know the
configuration number of your computer.
1
Open the Device Health Dashboard:
•
Press
on the numeric keypad.
•
Press
on the alphanumeric keypad.
2
In the Dashboard, scroll down and tap
Information
.
3
Scroll down until you see the Hardware Configuration number.
4
Exit the Device Health Dashboard.
Locate Your Operating System Version
Before you call Intermec Product Support, you need know the
operating system version loaded on your computer.
1
Open the Device Health Dashboard:
•
Press
on the numeric keypad.
•
Press
on the alphanumeric keypad.
2
In the Dashboard, scroll down and tap
Information
.