Intermec CK3R CK3R and CK3X Mobile Computer User Manual - Page 93

Troubleshoot the Scanner with Scan Diagnostics, Start > ScanDiagnostic, Diagnose

Get Intermec CK3R PDF manuals and user guides View all Intermec CK3R manuals
Add to My Manuals
Save this manual to your list of manuals

Page 93 highlights

Chapter 5 - Troubleshoot and Maintain the Computer 802.1x Security Problems and Possible Solutions (Continued) Problem Possible Solution The mobile computer indicates it is not authenticated. Make sure that: • the User Name and Password parameters on the mobile computer match the user name and password on the authentication server. You may need to configure the password on both the mobile computer and the authentication server. • on your authentication server, the user and group are allowed and the group policy is allowed to log into the server. For help, see the documentation that shipped with your authentication server software. • the IP address and secret key for the access point match the IP address and secret key on the authentication server. You may need to configure the IP address and secret key on both your access point and authentication server. • the authentication server software is running on the server PC. You clean boot the mobile When you clean boot the CK3, the date and time computer and this message are not saved. Configure the date and time and appears, "The server save your changes. certificate has expired or your system date is incorrect." Troubleshoot the Scanner with Scan Diagnostics The ScanDiagnostic application helps troubleshoot problems, such as the inability to read a bar code or a scanner or imager that does not turn on. 1 Tap Start > ScanDiagnostic. 2 Select the scanner or imager you want to troubleshoot and tap Diagnose. The application checks to make sure the scanner or imager is enabled and checks the settings to make sure they are optimized. CK3R and CK3X Mobile Computer User Manual 81

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
Chapter 5 — Troubleshoot and Maintain the Computer
CK3R and CK3X Mobile Computer User Manual
81
Troubleshoot the Scanner with Scan Diagnostics
The ScanDiagnostic application helps troubleshoot problems, such as
the inability to read a bar code or a scanner or imager that does not
turn on.
1
Tap
Start > ScanDiagnostic
.
2
Select the scanner or imager you want to troubleshoot and tap
Diagnose
.
The application checks to make sure the scanner or imager is
enabled and checks the settings to make sure they are optimized.
The mobile computer
indicates it is not
authenticated.
Make sure that:
•
the User Name and Password parameters on
the mobile computer match the user name
and password on the authentication server.
You may need to configure the password on
both the mobile computer and the
authentication server.
•
on your authentication server, the user and
group are allowed and the group policy is
allowed to log into the server. For help, see
the documentation that shipped with your
authentication server software.
•
the IP address and secret key for the access
point match the IP address and secret key on
the authentication server. You may need to
configure the IP address and secret key on
both your access point and authentication
server.
•
the authentication server software is running
on the server PC.
You clean boot the mobile
computer and this message
appears, “The server
certificate has expired or
your system date is
incorrect.”
When you clean boot the CK3, the date and time
are not saved. Configure the date and time and
save your changes.
802.1x Security Problems and Possible Solutions
(Continued)
Problem
Possible Solution