Intermec CK3R CK3R and CK3X Mobile Computer User Manual - Page 92

x Security Problems and Possible Solutions, Continued

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Chapter 5 - Troubleshoot and Maintain the Computer 802.1x Security Problems and Possible Solutions (Continued) Problem Possible Solution The mobile computer does • The mobile computer may not be not appear to be communicating with the access point. Make authenticating and a sure the mobile computer network name network connection icon matches the access point network name does not appear on the (SSID). toolbar. • The access point may not be communicating with the server. Ensure the access point is turned on, properly configured, and has 802.1x security enabled. A network connection icon • The mobile computer may not be appears in the toolbar, but communicating with the intended access then disappears. point. Make sure that the network name matches the access point network name. The default network name is "INTERMEC." • The access point may not be communicating with the server. Ensure the access point is turned on, properly configured, and has 802.1x security enabled. You are setting up multiple When you change the SSID, the WEP key values access points in a network are not saved. Configure the WEP key values with different SSIDs, and and save your changes. the connection fails. 80 CK3R and CK3X Mobile Computer User Manual

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Chapter 5 — Troubleshoot and Maintain the Computer
80
CK3R and CK3X Mobile Computer User Manual
The mobile computer does
not appear to be
authenticating and a
network connection icon
does not appear on the
toolbar.
•
The mobile computer may not be
communicating with the access point. Make
sure the mobile computer network name
matches the access point network name
(SSID).
•
The access point may not be communicating
with the server. Ensure the access point is
turned on, properly configured, and has
802.1x security enabled.
A network connection icon
appears in the toolbar, but
then disappears.
•
The mobile computer may not be
communicating with the intended access
point. Make sure that the network name
matches the access point network name. The
default network name is “INTERMEC.”
•
The access point may not be communicating
with the server. Ensure the access point is
turned on, properly configured, and has
802.1x security enabled.
You are setting up multiple
access points in a network
with different SSIDs, and
the connection fails.
When you change the SSID, the WEP key values
are not saved. Configure the WEP key values
and save your changes.
802.1x Security Problems and Possible Solutions
(Continued)
Problem
Possible Solution