Intermec PB31 PB21 and PB31 Mobile Receipt Printer User Guide - Page 66
Troubleshooting the Printer, Contacting Product Support, Understanding Error Messages
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Chapter 3 - Troubleshooting and Maintaining the PB21 and PB31 Troubleshooting the Printer You may have printer operation, print quality, or printer communication problems at some time during the life of the printer. It is easy to fix most of the problems and you will find solutions in "Troubleshooting Printer Problems and Finding Solutions" on page 56. If you cannot find the answer to your problem, you may need to contact Product Support. Contacting Product Support Before you call Intermec Product Support, you may want to visit the Intermec technical knowledge base (Knowledge Central) at intermec.custhelp.com to review technical information or to request technical support. If you still need help after visiting Knowledge Central, you may need to call Product Support. To talk to an Intermec Product Support representative in the U.S.A. or Canada, call: 1-800-755-5505 Outside the U.S.A. and Canada, go to www.intermec.com and click Contact to find your local Intermec representative. Before you call Intermec Product Support, make sure you have this information ready: • Printer serial number • Firmware type and version • Bluetooth, wireless, or serial port settings You can find all of the information listed above in the printer menu system or on a test print page. Understanding Error Messages Use these tables to troubleshoot some common error message you may see display on printer screen. Some of the error messages are specific to the type of firmware you have loaded on your printer. 54 PB21 and PB31 Mobile Receipt Printer User Guide