Intermec PB31 PB21 and PB31 Mobile Receipt Printer User Guide - Page 69
Printer Problems and Solutions continued
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Chapter 3 - Troubleshooting and Maintaining the PB21 and PB31 Printer Problems and Solutions (continued) Problem Possible Solution The printer is not • Re-establish a Bluetooth connection with the printing with a mobile computer or scanner. For help, see your Bluetooth connection. mobile computer user's manual or "Setting Up Bluetooth Communications" on page 31. • Make sure the mobile computer can print to a known good printer. • Print a Bluetooth test print page to make sure that the mobile computer discovered your printer. For help, see "Printing a Test Page" on page 26. • Make sure the printer is in Ready mode. Printout is faded or weak. • Fingerprint users: adjust the media constant/ factor and contrast (-10% to +10%). • IPL users: adjust the media sensitivity setting (-10 to +10). • ESC/P users: adjust the Media Sensitivity command or the Set Dark Adjust command. For help, see the ESC/P Programmer's Reference Manual. • Check to see if the printhead needs cleaning. For help, see "Upgrading the Firmware" on page 44. The battery charge is • Check the battery date. If the battery is a few not lasting as long as it years old, the shortened life may be due to should. normal aging. • Replace the battery. The AC18 4-bay battery • Make sure that the battery is seated properly in charger is not charging the charger and the charging status light is on. the battery. For help, see the see the AC18 4-Bay Battery Charger Instructions. • Contact Intermec Product Support. The test pages do not print. • Make sure that the blue light is not blinking. If it is, make sure your printer has media and that the media cover is closed. • Make sure that you can advance media by pressing the Feed button. PB21 and PB31 Mobile Receipt Printer User Guide 57