Kenwood DDX574BH Instruction manual - Page 90

Troubleshooting

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REFERENCES "Cannot create a Station": • You cannot create a station during the read- only mode or when network connection is not established. "SXM No Signal": • Make sure the SiriusXM Satellite Radio antenna is mounted outside the vehicle. Move the vehicle to an area with a clear view of the sky. "SXM Check Antenna": • Check the SiriusXM Satellite Radio antenna connection, and make sure the antenna is firmly attached to the tuner. • Check whether the SiriusXM Satellite Radio antenna cable is bent or broken. If it is damaged, replace the whole antenna unit. "SXM Check Tuner": • Make sure the SiriusXM Connect Vehicle Tuner is connected to the unit. "SXM Chan Unavailable" (appears on the screen for about 5 seconds, then returns to the previous channel): • The selected channel is no longer available. Select another channel or continue listening to the previous channel. "SXM Ch Unsubscribed" (appears on the screen for about 5 seconds, then returns to the previous channel): • The selected channel is not part of your current subscription plan. Call 1-866-635-2349 to subscribe. "SXM Subscription Updated - Press Return to Continue": • Your subscription has been updated. Press the appropriate button to continue. 90 "SXM Channel Locked" • The selected channel has been locked by the parental controls. Enter the unlock code when you are asked. (Page 46) "SXM Incorrect Lock Code" • The selected channel is a mature or parental lock channel, and locked by the parental lock or user lock code. Enter the correct lock code. Troubleshooting What appears to be trouble is not always serious. Check the following points before calling a service center. • For operations with the external components, refer also to the instructions supplied with the adapters used for the connections (as well as the instructions supplied with the external components). ❏ General No sound comes out of the speakers. • Adjust the volume to the optimum level. • Check the cords and connections. No picture is displayed on the screen. • Turn on the screen. (Page 10) The unit does not work at all. • Reset the unit. (Page 3) The remote controller* does not work. • Replace the battery. * For DDX794/DDX774BH/DDX594/DDX574BH/DDX394: Purchase KNA-RCDV331 separately. ❏ Discs Recordable/Rewritable discs cannot be played back. • Insert a finalized disc. • Finalize the discs with the component which you used for recording. Tracks on the Recordable/Rewritable discs cannot be skipped. • Insert a finalized disc. • Finalize the discs with the component which you used for recording. Playback does not start. • The format of files is not supported by the unit. No picture appears on the external monitor. • Connect the video cord correctly. • Select the correct input on the external monitor. DivX*/MPEG1/MPEG2/MP3/WMA/WAV/AAC discs cannot be played back. • Record the tracks using a compatible application on the appropriate discs. (Page 86) • Add appropriate extension codes to the file names. Tracks on the Recordable/Rewritable discs are not played back as you have intended them to play. • Playback order may differ from the one played back using other players. * Only for DDX7051BT/DDX751WBTL/DDX517BT/DDX417BT. ❏ USB "Reading" does not disappear from the screen. • Turn the power off and on again.

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90
“Cannot create a Station”:
•
You cannot create a station during the read-
only mode or when network connection is not
established.
“SXM No Signal”:
•
Make sure the SiriusXM Satellite Radio antenna is
mounted outside the vehicle. Move the vehicle to
an area with a clear view of the sky.
“SXM Check Antenna”:
•
Check the SiriusXM Satellite Radio antenna
connection, and make sure the antenna is firmly
attached to the tuner.
•
Check whether the SiriusXM Satellite Radio
antenna cable is bent or broken. If it is damaged,
replace the whole antenna unit.
“SXM Check Tuner”:
•
Make sure the SiriusXM Connect Vehicle Tuner is
connected to the unit.
“SXM Chan Unavailable”
(appears on the screen
for about 5 seconds, then returns to the previous
channel)
:
•
The selected channel is no longer available. Select
another channel or continue listening to the
previous channel.
“SXM Ch Unsubscribed”
(appears on the screen
for about 5 seconds, then returns to the previous
channel)
:
•
The selected channel is not part of your current
subscription plan. Call 1-866-635-2349 to
subscribe.
“SXM Subscription Updated – Press Return to
Continue”:
•
Your subscription has been updated. Press the
appropriate button to continue.
“SXM Channel Locked”
•
The selected channel has been locked by the
parental controls. Enter the unlock code when you
are asked. (Page 46)
“SXM Incorrect Lock Code”
•
The selected channel is a mature or parental lock
channel, and locked by the parental lock or user
lock code. Enter the correct lock code.
Troubleshooting
What appears to be trouble is not always serious.
Check the following points before calling a service
center.
•
For operations with the external components,
refer also to the instructions supplied with the
adapters used for the connections (as well as
the instructions supplied with the external
components).
❏
General
No sound comes out of the speakers.
•
Adjust the volume to the optimum level.
• Check the cords and connections.
No picture is displayed on the screen.
• Turn on the screen. (Page 10)
The unit does not work at all.
• Reset the unit. (Page 3)
The remote controller* does not work.
• Replace the battery.
*
For DDX794/DDX774BH/DDX594/DDX574BH/DDX394: Purchase
KNA-RCDV331 separately.
❏
Discs
Recordable/Rewritable discs cannot be played
back.
• Insert a finalized disc.
•
Finalize the discs with the component which you
used for recording.
Tracks on the Recordable/Rewritable discs
cannot be skipped.
• Insert a finalized disc.
•
Finalize the discs with the component which you
used for recording.
Playback does not start.
•
The format of files is not supported by the unit.
No picture appears on the external monitor.
• Connect the video cord correctly.
•
Select the correct input on the external monitor.
DivX*/MPEG1/MPEG2/MP3/WMA/WAV/AAC discs
cannot be played back.
•
Record the tracks using a compatible application
on the appropriate discs. (Page 86)
•
Add appropriate extension codes to the file
names.
Tracks on the Recordable/Rewritable discs are
not played back as you have intended them to
play.
•
Playback order may differ from the one played
back using other players.
*
Only for DDX7051BT/DDX751WBTL/DDX517BT/DDX417BT.
❏
USB
“Reading” does not disappear from the screen.
•
Turn the power off and on again.
REFERENCES
REFERENCES