Konica Minolta Kodak i5850 User Guide - Page 94
Troubleshooting, Problem solving, Contents
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8 Troubleshooting Contents Problem solving 8-1 Power button/Indicator lights 8-3 Upgrading software 8-3 Contacting Service 8-3 Problem solving Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i5000 Series Scanner. Problem Possible Solution Documents are jamming or multiple documents are feeding Make sure that: • all documents meet specifications for size, weight, and type, etc. as outlined in Appendix A, Specifications. • all staples and paper clips have been removed from the documents. • all rollers and tires are clean and the separation roller and feed module are properly installed. See the procedures in Chapter 7, Maintenance. • you check the Maintenance Meters on the Operator Control Panel to see if it is time to change the rollers and/or tires. • the leading edges of all batched documents are centered in the feeder so that each document will come in contact with the feed rollers. • documents with an unusual texture or surface are fed manually or using another Document Handling setting (e.g., Fragile, Thick, Thin). See the Scanning Setup Guide for the ISIS Driver, TWAIN Datasource or VRS for more information. • the gap release toggle switch is not pushed in. • fan your documents to aid in document feeding. • select Omit Multifeed on the Scanning screen to ignore multifeed detection if scanning documents with a known multifeed condition. To remove a document jam: • Remove any documents from the feeder area. • Open the scanner cover. • Locate the jammed document(s) and remove it. • Close the scanner cover and resume scanning. Long documents are not feeding or are • Make sure the input elevator and output tray extenders are pulled out jamming to provide support for long documents or use the optional document extenders. • i5200/i5600/i5800/i5850 Scanners: Make sure the Maximum Document Length is set high enough. Maximum Document Length will vary based on resolution and scanning depth. See Chapter 3, "Maximum document length" for more information. • For i5200V/i5600V: Maximum Document Length is always set at 40 inches. It is not user-settable. • Set a lower output resolution or an alternate output format. A-61670 August 2014 8-1