Konica Minolta bizhub C25 bizhub C25 Facsimile User Guide - Page 105

Problems When Sending Faxes If the fax cannot be sent correctly, refer to the following table, and then perform the indicated operation. If the fax still cannot be sent correctly, even after performing the described operations, contact your technical representative. d For details on the error messages, refer to "Error Messages on the Message Window" on page 8-5. For details on troubleshooting procedures for document misfeeds, paper misfeeds, poor print quality, or empty consumables, refer to the [Printer/Copier/Scanner User's Guide] on the Documentation CD/DVD. Symptom Cause Solution The document is not scanned. The document is too thick, too thin or too small. Use the original glass to send the fax. The document is scanned at an angle. The document guides Slide the document are not adjusted to the guides to fit the width of width of the document. the document. The fax received by the The document is incor- Position the document recipient is blurry. rectly positioned. correctly. The original glass is dirty. Clean the original glass. The text in the docu- Adjust the resolution. ment is written too faint. There may be a problem Check the telephone with the telephone con- line, and then try send- nection. ing the fax again. There may be a problem Make a copy to check with the recipient's fax that this machine is machine. operating correctly, and then, if the copy was printed correctly, have the recipient check the condition of their fax machine. The fax received by the recipient is blank. The document was sent Load the document to with the front side facing be faxed facing up. down (when the ADF is used). 8-2 Problems When Sending Faxes