LG LGP990HN User Guide - Page 116

Message, Possible causes, Possible Corrective Measures

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Troubleshooting Message Possible causes Possible Corrective Measures Charging error Number not permitted Battery is not charged. Outside temperature is too hot or cold Contact problem No voltage Charger defective Wrong charger. Battery defective. The Fixed Dial Number function is on. Charge battery. Make sure phone is charging under normal temperatures. Check the charger and connection to the phone. Check the battery contacts and clean them if necessary. Plug into a different socket. If the charger does not warm up, replace it. Only use original LG accessories. Replace battery. Check settings. Impossible to receive/ send SMS & Picture Memory Full Delete some existing messages in the phone. Files not open Unsupported file format Check the file format that can be supported SD Card not working FAT16, FAT32 file system Check SD card file system via card reader or supported format SD card using phone The screen does not turn on when I Proximity sensor problem receive a call. No Sound Vibration or manner mode Hang up or freeze Intermittent software problem If you use any protection tape or case, check if it is covering the area around the proximity sensor. Make sure that the area around the proximity sensor is clean. Check the settings status of the sound menu to make sure you are not in vibrate or silent mode. Remove and re-insert battery. Turn on the phone. Try to do a software update service via website. 114

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114
Message
Possible causes
Possible Corrective Measures
Charging error
Battery is not charged.
Outside temperature is too
hot or cold
Contact problem
No voltage
Charger defective
Wrong charger. Battery
defective.
Charge battery.
Make sure phone is charging under normal
temperatures.
Check the charger and connection to the
phone. Check the battery contacts and clean
them if necessary.
Plug into a different socket.
If the charger does not warm up, replace it.
Only use original LG accessories.
Replace battery.
Number not
permitted
The Fixed Dial Number
function is on.
Check settings.
Impossible to
receive/ send
SMS & Picture
Memory Full
Delete some existing messages in the phone.
Files not open
Unsupported file format
Check the file format that can be supported
SD Card not
working
FAT16, FAT32 file system
supported
Check SD card file system via card reader or
format SD card using phone
The screen does
not turn on when I
receive a call.
Proximity sensor problem
If you use any protection tape or case, check
if it is covering the area around the proximity
sensor. Make sure that the area around the
proximity sensor is clean.
No Sound
Vibration or manner mode
Check the settings status of the sound menu
to make sure you are not in vibrate or silent
mode.
Hang up or freeze
Intermittent software
problem
Remove and re-insert battery.
Turn on the phone.
Try to do a software update service via
website.
Troubleshooting