Lenovo ThinkServer RD330 Hardware Maintenance Manual - ThinkServer RD330 - Page 174

Basic troubleshooting tables, ThinkServer EasyStartup program problems, Optical drive problems

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The TMM implements the SEL as specified in the IPMI 2.0 specification. The SEL is accessible regardless of the system power state through the TMM in-band and out-of-band interfaces. For more information about viewing the SEL, refer to the ThinkServer Management Module User Guide, which is available for download at http://www.lenovo.com/ThinkServerUserGuides. Basic troubleshooting tables Use the basic troubleshooting information to find solutions to problems that have definite symptoms. ThinkServer EasyStartup program problems Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 159 for the subsequent steps you should check after using the information in this topic. If the problem still cannot be solved, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 165. Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6 "Installing, removing, or replacing hardware" on page 67. Symptom The ThinkServer EasyStartup DVD does not start. The operating system installation program continuously loops. The ThinkServer EasyStartup program cannot start the operating system medium. Action 1. Ensure that the server supports the ThinkServer EasyStartup program and has a bootable DVD drive installed or a bootable external DVD drive attached. 2. Ensure that you have set the optical drive with the ThinkServer EasyStartup DVD installed as the first startup device. See "Selecting a startup device" on page 50. 3. Verify if the optical drive or the disc has problems. See "Optical drive problems" on page 160. Make more space available on the hard disk drive. 1. Ensure that the operating system medium is supported by the ThinkServer EasyStartup program version your are using. For a list of the supported operating systems, refer to the user guide and compatibility notes for the ThinkServer EasyStartup program through the program main interface. See "Starting the ThinkServer EasyStartup program" on page 54. 2. Verify if the optical drive or the disc has problems. See "Optical drive problems" on page 160. Optical drive problems Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 159 for the subsequent steps you should check after using the information in this topic. If the problem still cannot be solved, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 165. Notes: • If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6 "Installing, removing, or replacing hardware" on page 67. 160 ThinkServer RD330 Hardware Maintenance Manual

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The TMM implements the SEL as specified in the IPMI 2.0 specification. The SEL is accessible regardless of
the system power state through the TMM in-band and out-of-band interfaces.
For more information about viewing the SEL, refer to the
ThinkServer Management Module User Guide
,
which is available for download at http://www.lenovo.com/ThinkServerUserGuides.
Basic troubleshooting tables
Use the basic troubleshooting information to find solutions to problems that have definite symptoms.
ThinkServer EasyStartup program problems
Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 159
for the subsequent steps you should check after using the information in this topic. If the problem still cannot
be solved, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 165.
Note:
If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter
6 “Installing, removing, or replacing hardware” on page 67.
Symptom
Action
The
ThinkServer EasyStartup
DVD does not start.
1. Ensure that the server supports the ThinkServer
EasyStartup program and has a bootable DVD drive
installed or a bootable external DVD drive attached.
2. Ensure that you have set the optical drive with the
ThinkServer EasyStartup
DVD installed as the first
startup device. See “Selecting a startup device” on
page 50.
3. Verify if the optical drive or the disc has problems.
See “Optical drive problems” on page 160.
The operating system installation program continuously
loops.
Make more space available on the hard disk drive.
The ThinkServer EasyStartup program cannot start the
operating system medium.
1. Ensure that the operating system medium is
supported by the ThinkServer EasyStartup program
version your are using. For a list of the supported
operating systems, refer to the user guide and
compatibility notes for the ThinkServer EasyStartup
program through the program main interface. See
“Starting the ThinkServer EasyStartup program” on
page 54.
2. Verify if the optical drive or the disc has problems.
See “Optical drive problems” on page 160.
Optical drive problems
Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 159
for the subsequent steps you should check after using the information in this topic. If the problem still cannot
be solved, seek technical assistance. See Chapter 8 “Getting information, help, and service” on page 165.
Notes:
•
If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6
“Installing, removing, or replacing hardware” on page 67.
160
ThinkServer RD330 Hardware Maintenance Manual