Lenovo ThinkServer RD330 Hardware Maintenance Manual - ThinkServer RD330 - Page 175
Hard disk drive problems, be solved, seek technical assistance. See Getting information
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• If an action step is preceded by "(Trained service technician only)," this action step is reserved for a trained service technician and must be performed only by a trained service technician. Symptom The optical drive is not recognized. A disc is not working correctly. Action 1. Ensure that: • The related cables and connectors are not damaged and the connector pins are not bent. • The optical drive is securely connected to the correct SATA connector on the system board and the SATA connector is enabled in the Setup Utility program. See "Using the Setup Utility program" on page 45. • All cables and jumpers (if any) are installed correctly. • The correct device driver is installed for the optical drive. 2. Run any optical drive diagnostic programs if you have. 3. Reinstall the optical drive and reconnect cables. 4. Replace the signal cable for the optical drive. 5. Replace the power cable for the optical drive. 6. Replace the power cable for the backplane. 7. Replace the optical drive. 8. Replace the backplane. 9. (Trained service technician only) Replace the system board. 1. Ensure that the disc is in the optical drive with the shiny side facing down. 2. Ensure that the disc surface is clean and not scratched. 3. Check the disc or package for regional coding. You might need to purchase a disc with coding for the region where you are using the product. 4. Restart the disc player program. 5. Restart the server. 6. Run any optical drive diagnostic programs if you have. 7. Reinstall the optical drive and reconnect cables. 8. Replace the signal cable for the optical drive. 9. Replace the optical drive. Hard disk drive problems Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 159 for the subsequent steps you should check after using the information in this topic. If the problem still cannot be solved, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 165. Notes: Chapter 7. Troubleshooting and diagnostics 161