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Lexmark T656 User's Guide - Page 175

Solving option problems, Option does not operate correctly or quits after it is installed

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Troubleshooting 175 Solving option problems Settings chosen from the software program or application can change or override settings chosen from the printer control panel. If an option is not functioning, then make sure it is selected in the software as well as the printer control panel. Option does not operate correctly or quits after it is installed These are possible solutions. Try one or more of the following: RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer. MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or see the latest comprehensive User's Guide available on our Web site at www.lexmark.com/publications. MAKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option. For more information, see "Updating available options in the printer driver" on page 43. Paper trays These are possible solutions. Try one or more of the following: MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray. 2 Check for paper jams or misfeeds. 3 Make sure paper guides are aligned against the edges of the paper. 4 Make sure the paper tray closes properly. RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on.

Section	Page
Contents	2
Safety information	9
Learning about the printer	11
Finding information about the printer	11
Selecting a location for the printer	11
Printer configurations	13
Understanding the home screen	14
Additional printer setup	17
Installing internal options	17
Available internal options	17
Accessing the system board to install internal options	18
Installing a memory card	20
Installing a flash memory or firmware card	21
Installing an Internal Solutions Port	24
Installing hardware options	30
Order of installation	30
Installing drawers	31
Attaching cables	32
Loading paper	34
Loading paper in the 250- and 550-sheet trays	34
Loading paper in the 2000-sheet tray	35
Loading paper in the multipurpose feeder	36
Loading letterhead	37
Linking and unlinking trays	40
Linking trays	40
Unlinking trays	40
Linking exit bins	41
Verifying printer setup	41
Printing a menu settings page	42
Printing a network setup page	42
Setting up the printer software	42
Installing printer software	42
Updating available options in the printer driver	43
Setting up wireless printing	44
Information you will need to set up the printer on a wireless network	44
Installing the printer on a wireless network (Windows)	45
Installing the printer on a wireless network (Macintosh)	46
Installing the printer on a wired network	49
Changing port settings after installing a new network Internal Solutions Port	51
Setting up and using the Home Screen applications	54
Making the home screen applications work for you	54
Configuring the home screen or idle screen	55
Adding a custom background image	55
Changing the home screen background image using the printer control panel	55
Changing the home screen background image using the Embedded Web Server	55
Adding idle screen images	55
Editing idle screen images	56
Deleting idle screen images	56
Changing the idle screen settings using the Embedded Web Server	57
Exporting and importing a configuration using the Embedded Web Server	57
Configuring Eco-Settings	57
Configuring Eco-Settings using the printer control panel	58
Configuring Eco-Settings using the Embedded Web Server	58
Configuring Forms and Favorites	60
Adding bookmarks using the printer control panel	60
Adding bookmarks using the Embedded Web Server	60
Changing the display icons and labels	61
Printing forms	61
Minimizing your printer's environmental impact	62
Saving paper and toner	62
Using recycled paper	62
Conserving supplies	62
Saving energy	63
Using Eco-Mode	63
Adjusting Power Saver	63
Adjusting the brightness of the display	64
Recycling	65
Recycling Lexmark products	65
Recycling Lexmark packaging	65
Returning Lexmark cartridges for reuse or recycling	65
Reducing printer noise	66
Paper and specialty media guidelines	67
Paper guidelines	67
Paper characteristics	67
Selecting paper	68
Selecting preprinted forms and letterhead	68
Using recycled paper	68
Unacceptable paper	69
Storing paper	70
Supported paper sizes, types, and weights	70
Paper sizes supported by the printer	70
Paper types and weights supported by the printer	72
Paper types and weights supported by the output bins	72
Printing	74
Printing a document	74
Printing a document	74
Printing on a paper size not listed in the printer menus	74
Printing on a different size or type of paper	75
Printing on specialty media	76
Tips on using letterhead	76
Tips on using transparencies	76
Tips on using envelopes	76
Tips on using labels	77
Tips on using card stock	78
Printing confidential and other held jobs	78
Holding jobs in the printer	78
Printing confidential and other held jobs from Windows	79
Printing confidential and other held jobs from a Macintosh computer	79
Printing from a flash drive	80
Printing information pages	81
Printing a font sample list	81
Printing a directory list	81
Printing the print quality test pages	82
Canceling a print job	82
Canceling a print job from the printer control panel	82
Canceling a print job from the computer	82
Clearing jams	84
Understanding jam numbers and locations	84
200 and 201 paper jams	84
202 and 203 paper jams	85
230 paper jam	86
241–245 paper jams	87
250 paper jam	87
270–279 paper jams	88
280–282 paper jams	88
283 staple jams	89
Understanding printer menus	91
Menus list	91
Paper menu	92
Default Source menu	92
Paper Size/Type menu	92
Configure MP menu	95
Envelope Enhance	96
Substitute Size menu	96
Paper Texture menu	96
Paper Weight menu	98
Paper Loading menu	100
Custom Types menu	101
Custom Names menu	101
Custom Bin Names menu	101
Universal Setup menu	102
Bin Setup menu	102
Reports menu	103
Network/Ports menu	105
Active NIC menu	105
Standard Network or Network <x> menus	105
Network Reports menu	107
Network Card menu	107
TCP/IP menu	108
IPv6 menu	109
Wireless menu	110
AppleTalk menu	110
NetWare menu	111
LexLink menu	111
Standard USB menu	112
Parallel <x> menu	114
Serial <x> menu	116
SMTP Setup menu	118
Security menu	119
Editing Security Setups menu	119
Miscellaneous menu	120
Confidential Print menu	120
Disk Wiping menu	121
Security Audit Log menu	123
Set Date and Time menu	123
Settings menu	124
General Settings menu	124
Flash Drive menu	130
Setup menu	132
Finishing menu	134
Quality menu	136
Utilities menu	137
XPS menu	138
PDF menu	138
PostScript menu	139
PCL Emul menu	139
HTML menu	142
Image menu	143
Help menu	143
Understanding printer messages	144
List of status and error messages	144
Activating Menu Changes	144
Busy	144
Cancel not available	144
Canceling	144
Change <src> to <x>	144
Check tray <x> connection	144
Clearing job accounting statistics	145
Close door or insert cartridge	145
Close finisher side door	145
Defragmenting Flash DO NOT POWER OFF	145
Deleting	145
Deleting held jobs	145
Deletion complete	145
Deletion failed	145
Disabling DLEs	146
Disabling Menus	146
Disk corrupted	146
Disk recovery x/y XX% DO NOT POWER OFF	146
Enabling Menus	146
Encrypting disk x/y XX% DO NOT POWER OFF	146
Enter PIN	146
Error reading USB drive	146
Flushing buffer	146
Formatting Disk x/y XX% DO NOT POWER OFF	147
Formatting Flash DO NOT POWER OFF	147
Hex Trace Ready	147
Insert staple cartridge	147
Insert Tray <x>	147
Install bin <x>	147
Install Tray <x>	147
Install MICR Cartridge	148
Invalid Engine Code	148
Invalid Network Code	148
Invalid PIN	148
Load manual feeder with <x>	148
Load <src> with <x>	148
Load staples	149
Maintenance	149
Menu access turned off by system administrator	149
Menus are Disabled	149
Network/Network <x>/Network <x>, <y>	149
No held jobs	149
No jobs to cancel	149
Not Ready	150
No recognized file types	150
Overflow bin full	150
Parallel/Parallel <x>	150
[PJL RDYMSG]	150
Printing	150
Printing from USB drive DO NOT REMOVE	150
Programming disk DO NOT POWER OFF	150
Programming flash DO NOT POWER OFF	150
Reading USB drive DO NOT REMOVE	151
Ready	151
Reattach bin <x>	151
Reattach bin <x> – <y>	151
Remote Management Active DO NOT POWER OFF	152
Remove packaging material, check <x>	152
Remove paper from all bins	152
Remove paper from bin <x>	152
Remove paper from standard output bin	152
Remove paper from <linked bin set name>	152
Replace wiper	152
Resetting active bin	152
Resetting the printer	153
Restoring Factory Defaults	153
Restore Held Jobs?	153
Routine maintenance needed	153
Securely clearing disk space	153
Serial <x>	153
Some held jobs were not restored	153
Staples <x> empty or misfed	153
Staples <x> low or missing	153
Standard Bin Full	154
Submitting selection	154
Too many failed panel logins	154
Tray <x> Empty	154
Tray <x> Low	154
Tray <x> Missing	154
Unsupported disk	154
Unsupported USB device, please remove	154
Unsupported USB hub, please remove	155
USB/USB <x>	155
USB drive removed	155
View supplies	155
30 Invalid refill, change cartridge	155
31 Replace defective cartridge	155
32 Cartridge part number unsupported by device	155
34 Short paper	155
37 Insufficient memory for Flash Memory Defragment operation	156
35 Insufficient memory to support Resource Save feature	156
37 Insufficient memory to collate job	156
37 Insufficient memory, some Held Jobs were deleted	156
37 Insufficient memory, some held jobs will not be restored	156
38 Memory full	156
39 Complex page, some data may not have printed	156
42.xy Cartridge region mismatch	157
50 PPDS font error	157
51 Defective flash detected	157
52 Not enough free space in flash memory for resources	157
53 Unformatted flash detected	157
54 Network <x> software error	158
54 Serial option <x> error	158
54 Standard network software error	158
55 Unsupported option in slot <x>	158
56 Parallel port <x> disabled	159
56 Serial port <x> disabled	159
56 Standard parallel port disabled	159
56 Standard USB port disabled	159
57 Configuration change, held jobs were not restored	159
58 Too many bins attached	160
58 Too many disks installed	160
58 Too many flash options installed	160
58 Too many trays attached	160
59 Incompatible output bin <x>	160
59 Incompatible tray <x>	161
80 Routine maintenance needed	161
88 Cartridge low	161
88.yy Cartridge nearly low	161
88.yy Replace cartridge	161
200–282.yy paper jam	161
283 Staple jam	161
1565 Emulation error, load emulation option	161
Maintaining the printer	162
Cleaning the exterior of the printer	162
Storing supplies	162
Ordering supplies	163
Ordering print cartridges	163
Ordering a maintenance kit	164
Ordering a charge roll assembly	165
Ordering a fuser	165
Ordering a fuser wiper	165
Ordering pick rollers	165
Ordering staple cartridges	165
Ordering a transfer roll assembly	166
Checking the status of supplies	166
Checking the status of supplies from the printer control panel	166
Checking the status of supplies from a network computer	166
Moving the printer to another location	166
Shipping the printer	167
Administrative support	168
Using the Embedded Web Server	168
Checking the device status	168
Setting up e-mail alerts	168
Viewing reports	169
Restoring the factory default settings	169
Troubleshooting	170
Solving basic problems	170
Solving basic printer problems	170
Printer control panel display is blank or displays only diamonds	170
Embedded Web Server does not open	170
Check the network connections	170
Check the network settings	170
Solving printing problems	171
Multiple-language PDFs do not print	171
Error message about reading USB drive appears	171
Jobs do not print	171
Make sure the printer is ready to print	171
Check to see if the standard exit bin is full	171
Check to see if the paper tray is empty	171
Make sure the correct printer software is installed	171
Make sure the internal print server is installed properly and working	171
Make sure you are using a recommended USB, serial, or Ethernet cable	172
Make sure printer cables are securely connected	172
Confidential and other held jobs do not print	172
Partial job, no job, or blank pages print	172
Make sure the printer has sufficient memory	172
Job takes longer than expected to print	172
Reduce the complexity of the print job	172
Change the Page Protect setting to Off	172
Change environmental settings	173
Job prints from the wrong tray or on the wrong paper	173
Check the paper type setting	173
Incorrect characters print	173
Make sure the printer is not in Hex Trace mode	173
Tray linking does not work	173
Load the same size and type of paper	173
Use the same Paper Size and Paper Type settings	173
Large jobs do not collate	174
Make sure Collate is set to On	174
Reduce the complexity of the print job	174
Make sure the printer has enough memory	174
Unexpected page breaks occur	174
Increase the Print Timeout value	174
Solving option problems	175
Option does not operate correctly or quits after it is installed	175
Reset the printer	175
Check to see if the option is connected to the printer	175
Make sure the option is installed correctly	175
Make sure the option is selected	175
Paper trays	175
Make sure the paper is loaded correctly	175
Reset the printer	175
Make sure the paper tray is installed correctly	176
Make sure the list of options in the printer driver is up to date	176
2000-sheet tray	176
The elevator tray is not working properly	176
The paper feed rollers do not turn to advance paper	176
5-bin mailbox	176
Output options	176
Memory card	176
Flash memory card	176
Hard disk with adapter	177
Internal Solutions Port	177
Check the ISP connections	177
Check the cable	177
Make sure the network software is configured correctly	177
Solving paper feed problems	177
Paper frequently jams	177
Check the paper	177
Make sure there is not too much paper in the paper tray	177
Check the paper guides	177
The paper may have absorbed moisture due to high humidity	177
Paper jam message remains after jam is cleared	178
Check the paper path	178
Page that jammed does not reprint after you clear the jam	178
Turn on Jam Recovery	178
Solving print quality problems	178
Isolating print quality problems	178
Blank pages	179
Packing material may be on the print cartridge	179
The toner may be low	179
Clipped images	179
Check the guides	179
Check the paper size setting	179
Ghost images	179
Check the paper type setting	180
Gray background	180
Check the Toner Darkness setting	180
Incorrect margins	180
Check the paper guides	180
Check the paper size setting	181
Paper curl	181
Check the paper type setting	181
The paper has absorbed moisture due to high humidity	181
Print irregularities	181
The paper may have absorbed moisture due to high humidity	181
Check the paper type setting	182
Check the paper	182
The toner may be low	182
The fuser may be worn or defective	182
Print is too dark	182
Check the darkness, brightness, and contrast settings	182
The paper has absorbed moisture due to high humidity	182
Check the paper	182
Check the paper type setting	183
The print cartridge may be defective	183
Print is too light	183
Check the darkness, brightness, and contrast settings	183
The paper has absorbed moisture due to high humidity	183
Check the paper	183
Check the paper type setting	184
The toner is low	184
The print cartridge may be defective	184
Repeating defects	184
Repeating marks occur evenly down the page	184
Skewed print	184
Check the paper guides	184
Check the paper	185
Replace the print cartridge	185
Solid black or white streaks	185
Make sure the fill pattern is correct	185
Check the paper type	185
Make sure the toner is distributed evenly in the print cartridge	185
The print cartridge may be defective or low on toner	185
Solid color pages	185
Make sure the print cartridge is properly installed	186
The print cartridge may be defective or low on toner	186
Streaked horizontal lines	186
The toner is smeared	186
The print cartridge may be defective	186
The paper path may not be clear	186
There is toner in the paper path	186
Streaked vertical lines	187
The toner is smeared	187
The print cartridge is defective	187
The paper path may not be clear	187
There is toner in the paper path	187
Toner fog or background shading appears on the page	187
The print cartridge may be defective	187
The charge roll assembly may be defective	187
There is toner in the paper path	188
Toner rubs off	188
Check the paper type setting	188
Check the Paper Texture setting	188
Toner specks	188
The print cartridge may be defective	188
There is toner in the paper path	189
Transparency print quality is poor	189
Check the transparencies	189
Check the paper type setting	189
Solving application problems	189
Forms are not available or are not working	189
Make sure the bookmark pointing to the form is in the Bookmarks root folder	189
Make sure the bookmark is pointing to the correct location	189
Contacting Customer Support	189
Notices	191
Product information	191
Edition notice	191
UNITED STATES GOVERNMENT RIGHTS	192
Trademarks	192
Federal Communications Commission (FCC) compliance information statement	192
Modular component notice	192
Temperature information	193
Noise emission levels	193
Waste from Electrical and Electronic Equipment (WEEE) directive	193
Static sensitivity notice	193
ENERGY STAR	194
Laser notice	194
Laser advisory label	194
Power consumption	195
Product power consumption	195
Power Saver	195
Off mode	195
Total energy usage	195
European Community (EC) directives conformity	196
Regulatory notices for wireless products	196
Exposure to radio frequency radiation	196
Notice to users in Brazil	196
Industry Canada (Canada)	196
Taiwan NCC RF notice statement	197
Notice to users in the European Union	197
Statement of Limited Warranty	199
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	201
ADOBE SYSTEMS INCORPORATED NOTICE	204