Lexmark T656 User's Guide - Page 189

Troubleshooting 189 THERE IS TONER IN THE PAPER PATH Clean any toner from the paper path. If the problem persists, then contact Customer Support. Transparency print quality is poor Try one or more of the following: CHECK THE TRANSPARENCIES Use only transparencies recommended by Lexmark. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. Solving application problems Forms are not available or are not working These are possible solutions. Try one or more of the following: MAKE SURE THE BOOKMARK POINTING TO THE FORM IS IN THE BOOKMARKS ROOT FOLDER If the bookmark pointing to the form was created in a subfolder of the Bookmarks folder, it will not be available under the Forms solution. Delete the bookmarks, and recreate them under the Bookmarks root folder. For information on creating bookmarks, see "Configuring Forms on Demand." MAKE SURE THE BOOKMARK IS POINTING TO THE CORRECT LOCATION Verify that the form resides in the correct network location. The printer will not validate the location that the bookmark points to. As a result, if the URL or network location that was specified when the bookmark was created is incorrect, the printer will not be able to access the document. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label inside the top front cover of the printer. The serial number is also listed on the menu settings page.