Troubleshooting
.......................................................................................
170
Solving basic problems
..........................................................................................................................
170
Solving basic printer problems
.......................................................................................................................
170
Printer control panel display is blank or displays only diamonds
...................................................................
170
Embedded Web Server does not open
...........................................................................................................
170
Solving printing problems
.....................................................................................................................
171
Multiple
‑
language PDFs do not print
..............................................................................................................
171
Error message about reading USB drive appears
...........................................................................................
171
Jobs do not print
.............................................................................................................................................
171
Confidential and other held jobs do not print
................................................................................................
172
Job takes longer than expected to print
.........................................................................................................
172
Job prints from the wrong tray or on the wrong paper
..................................................................................
173
Incorrect characters print
...............................................................................................................................
173
Tray linking does not work
..............................................................................................................................
173
Large jobs do not collate
.................................................................................................................................
174
Unexpected page breaks occur
.......................................................................................................................
174
Solving option problems
........................................................................................................................
175
Option does not operate correctly or quits after it is installed
......................................................................
175
Paper trays
......................................................................................................................................................
175
2000
‑
sheet tray
...............................................................................................................................................
176
5
‑
bin mailbox
..................................................................................................................................................
176
Output options
................................................................................................................................................
176
Memory card
..................................................................................................................................................
176
Flash memory card
.........................................................................................................................................
176
Hard disk with adapter
...................................................................................................................................
177
Internal Solutions Port
....................................................................................................................................
177
Solving paper feed problems
.................................................................................................................
177
Paper frequently jams
.....................................................................................................................................
177
Paper jam message remains after jam is cleared
...........................................................................................
178
Page that jammed does not reprint after you clear the jam
..........................................................................
178
Solving print quality problems
..............................................................................................................
178
Isolating print quality problems
......................................................................................................................
178
Blank pages
.....................................................................................................................................................
179
Clipped images
................................................................................................................................................
179
Ghost images
..................................................................................................................................................
179
Gray background
.............................................................................................................................................
180
Incorrect margins
............................................................................................................................................
180
Paper curl
........................................................................................................................................................
181
Print irregularities
...........................................................................................................................................
181
Print is too dark
..............................................................................................................................................
182
Print is too light
...............................................................................................................................................
183
Repeating defects
...........................................................................................................................................
184
Contents
7